Mercedes-Benz of Austin - Service Center

Great service and friendly staff The staff called me following my car being towed in to let me know it was received and gave me details about the problems. I asked about speaking with The staff called me following my car being towed in to let me know it was received and gave me details about the problems. I asked about speaking with a lease sales person to discuss my options because I was considering not making repairs if I needed to pay and would turn the car in soon anyway. It would've been helpful to know everything was covered under warranty upfront. I was also bummed the car wash station was down:) Aside from that everyone was helpful and friendly...I'm from Houston and it was nice to have a little slower pace here...out there everything is rushed. More

Service Very friendly and helpful - timely, on top of all concerns. Happy to recommend. Chase and Wade both very professional as was valet. Will be back Very friendly and helpful - timely, on top of all concerns. Happy to recommend. Chase and Wade both very professional as was valet. Will be back More

Thank you Mercedes- Benz Austin Everyone who works here is incredibly helpful and friendly. I had my car maintenced yesterday morning, and it was a great experience. The maintence to Everyone who works here is incredibly helpful and friendly. I had my car maintenced yesterday morning, and it was a great experience. The maintence took less than predicted and the waiting area is beyond comfortable with wifi, good snacks, television, and coomfy seating. The team member who helped me was so great! She updated my information very quickly and made it a very smooth process. I would recommend this dealership and Mercedes Benz service center to everyone :) More

Routine maintenance Gave high ratings to reflect my experience with Ron Odom who keeps me well informed on work progress. He also handled battery replacement for key and Gave high ratings to reflect my experience with Ron Odom who keeps me well informed on work progress. He also handled battery replacement for key and fuse for cigar lighter. More

Routine maintenance with a few issues They were very helpful in addressing my issues and even replacing the ones they could not fix. They were very friendly and professional. I would highl They were very helpful in addressing my issues and even replacing the ones they could not fix. They were very friendly and professional. I would highly recommend them. More

Excellent as always First class service comes with a purchase of a Mercedes Benz. Each time I have brought my car in for service, I've received excellent service from t First class service comes with a purchase of a Mercedes Benz. Each time I have brought my car in for service, I've received excellent service from this location. Scott was great, very informative, knowledgeable, and gave me a coupon toward my service. More

Service with Chase and Oscar I took my brand new GL350 in for a back seat seat belt malfunctuon on Wednesday. I was immediately welcomed by the service guys outside and escorted t I took my brand new GL350 in for a back seat seat belt malfunctuon on Wednesday. I was immediately welcomed by the service guys outside and escorted to the loaner counter with Oscar Becerra. It was 7:45 a.m. and Oscar was in a great mood. He pulled up my information and remembered me and my husband Sam from many years ago. Personalized customer service makes such a hugs difference and Oscar is obviously a valued member of your team! Once all my loaner worker was completed, Oscar introduced me to Chase. He asked the right question, he never promised me a quick fix, but explained how serious Mercedes Benz takes safety and therefore my car would take top priority. Larer that same afternoon I received a call from Chase informing me that he had the seatbelt completely replaced. I was delighted and surprised at how quick the whole process was. Thank you to your team. Kind regards, Genevieve Cardozo 5128017954 More

Wade wells Wade makes all the difference in my experience with Mercedes Benz. He is super at his job! He has made my situation with my 2015 s550 tolerable, my ca Wade makes all the difference in my experience with Mercedes Benz. He is super at his job! He has made my situation with my 2015 s550 tolerable, my car has been trouble since I bought it. One issue after another and it has been in service almost once a month. More

10+ years of great sales and service! We've been dealing with Mercedes Benz of Austin for over 10 years. We've bought numerous cars & SUV's through them and have used them for regular mai We've been dealing with Mercedes Benz of Austin for over 10 years. We've bought numerous cars & SUV's through them and have used them for regular maintenance service as well as major repairs/updating on older high mileage cars or damage we've incurred. Without a doubt, we have always had excellent service and results when dealing with MBofA. I've taken out of warranty vehicles to other "MB" service garages to get 2nd opinions of repairs needed and costs of repairs...MBofA has always been spot on in diagnosis and actually fairer on costs than non-MB shops who are MB specialists. Excellent performance from WC Wright (sales) && Ron Odom (service). AAA+++++ More

Fantastic service experience The entire service department is to be commended. Mercedes Benz of Austin collectively makes its customers feel prioritized and communicate openly, ho The entire service department is to be commended. Mercedes Benz of Austin collectively makes its customers feel prioritized and communicate openly, honestly and regularly. For that reason, it's the only place I'll trust my vehicle to be serviced in Texas. More