Mercedes-Benz of Austin - Service Center

Always great and dependable service! Drove in with a slow leak and the service department looked at it and analyzed the problem immediately. Had a new tire and was back on the road before Drove in with a slow leak and the service department looked at it and analyzed the problem immediately. Had a new tire and was back on the road before dinner. More

Fantastic service provided by Wade & Bobbie For the past 6 years that we've owned our Mercedes Benz we have enjoyed great service from Mercedes Benz of Austin. My service consultant, Wade has th For the past 6 years that we've owned our Mercedes Benz we have enjoyed great service from Mercedes Benz of Austin. My service consultant, Wade has the best listening skills and follow up regarding my MB and has the most reliable follow through with updates on the service process and readiness of my car. He even calls and checks back with me a day or two after I've picked my car up to confirm that all is well and I'm happy with it. Bobbie is also very helpful in processing a loaner car for my use. More

Longer than expected Was told it would take 3-4 hrs. After 6 hrs they finally finished. Everyone was very nice. 6 hours for a brake repair is far to long. Was told it would take 3-4 hrs. After 6 hrs they finally finished. Everyone was very nice. 6 hours for a brake repair is far to long. More

Service Great customer service. Chase is always professional, honest and knowledgeable --going the extra mile to insure customer satisfaction. Oscar B is als Great customer service. Chase is always professional, honest and knowledgeable --going the extra mile to insure customer satisfaction. Oscar B is also easy to work with always has a loaner ready. Thank you Chase and Oscar!! More

Great customer service experience The service was great, no waiting. they had the loaner car and paper work ready for my signing when I arrived. And cleaned my vehicle as well. The service was great, no waiting. they had the loaner car and paper work ready for my signing when I arrived. And cleaned my vehicle as well. More

Excellent...again! Everyone is wonderful from our service manager, Ron to Bobbie with the loaner car department. This is a huge reason I will keep buying Mercedes! Everyone is wonderful from our service manager, Ron to Bobbie with the loaner car department. This is a huge reason I will keep buying Mercedes! More

Service with Class My wife and I have been extremely pleased with MB of Austin since 2011. Christiana did an excellent job for being new to the Service Rep game, at leas My wife and I have been extremely pleased with MB of Austin since 2011. Christiana did an excellent job for being new to the Service Rep game, at least for us. I was saddened to see Bobby go to a sister dealership. He was one who set the service bar to its pinnacle. Service Items Punch List: I had a windshield wiper nozzle replaced. Vehicle Inspection Air replaced with Nitrogen in tires. Read Drive Flex Disc replaced. Leaking Valve Cover repaired. The only thing I was puzzled about when I received the keys to go home was, after starting my E500, the Fill Wiper Fluid Resevoir light came on. It was no biggy, I informed the young man and he filled it up right away. I also like your new means of feedback. The last on I completed was too cumbersome. Sincerely, Dr. Hlis More

very satisfied We will be back. The overall Mercedes Benz experience was quick and quality orientated. Please keep up the good work. It's nice to see such impeccable We will be back. The overall Mercedes Benz experience was quick and quality orientated. Please keep up the good work. It's nice to see such impeccable service More

Mr Wade is the man to see!! Mercedes-Benz has the most professional and welcoming atmosphere. Every time I need assistance someone is eager to help fix the issue especially Mr.Wa Mercedes-Benz has the most professional and welcoming atmosphere. Every time I need assistance someone is eager to help fix the issue especially Mr.Wade. If you're having trouble with your car definitely contact the service department. Honestly you won't be disappointed! More

Awesome! Immediately greets customers with a warm greeting and move them through the service process rapidly and efficiently! Minh is the greatest service adv Immediately greets customers with a warm greeting and move them through the service process rapidly and efficiently! Minh is the greatest service advisor I have ever dealt with! What a great dealership and customer service is always foremost with them!! More