Mercedes-Benz of Austin - Service Center

Oil change Very prompt service, informative and great lounge and snacks. Service advisor also provided additional info on services due and services to be consid Very prompt service, informative and great lounge and snacks. Service advisor also provided additional info on services due and services to be considered. This allows customer to plan service within his schedule. More

Excellent service Wade was awesome, he is very patient and called me though out the day with updates, the service was prompt and my vehicle was ready on time. Wade was awesome, he is very patient and called me though out the day with updates, the service was prompt and my vehicle was ready on time. More

Service Scott was kind and professional. I needed a regular service done to my ML 550 2014 and was asked if I wanted to wait or would like a curtesy vehicle. Scott was kind and professional. I needed a regular service done to my ML 550 2014 and was asked if I wanted to wait or would like a curtesy vehicle. I had tons of errands to do so getting a rental was crucial. When I came back to the dealer 2 hours later, my car was ready and washed. Scott explained in detail on what was done on my car. Apparently I had a tear in my tire which was replaced with a new tire! I am SO happy that I bought the Extra warranty for tires and rims. Whew. So my cost today-Zero!! ?? More

Great All was great except it took forever for them to wash my car when I came to pick up the car. They said it was because they were vacuuming trunk, but t All was great except it took forever for them to wash my car when I came to pick up the car. They said it was because they were vacuuming trunk, but that was a lie because it was certainly not vacuumed. More

Wonderful Service I was extremely pleased with the customer service I received at Mercedes Benz of Austin. Scott was wonderful and had a pleasant demeanor which makes a I was extremely pleased with the customer service I received at Mercedes Benz of Austin. Scott was wonderful and had a pleasant demeanor which makes all difference in the world to me, especially when I'm spending my hard earned money. They Made me feel welcome and I really like that. Mercedes Benz of Austin is the ONLY place I will take my CLS-550. More

Pleasant experience Quick, easy and always professional. I have been using this dealership for 15 years and have never had a bad experience, whether in sales or service. Quick, easy and always professional. I have been using this dealership for 15 years and have never had a bad experience, whether in sales or service. I am glad they are in Austin! More

Always a very good experience I had an an appointment to bring my car in for service at 8 AM. I was a little concerned because I wound up with a meeting that started at 9 across to I had an an appointment to bring my car in for service at 8 AM. I was a little concerned because I wound up with a meeting that started at 9 across town and I wasn't sure I would make it. Without even having to say anything Ron and the team had me in and out with a loaner in less than 15 minutes. Very impressive. It was the same on returning to pick up my car. Very efficient. You guys rock! More

Great Dealership I just love this dealership! The sales & service depts are excellent and I always have a great experience when I go there! The employees all very ni I just love this dealership! The sales & service depts are excellent and I always have a great experience when I go there! The employees all very nice and personable. It's nice to know there are still some businesses who place a high emphasis on "excellent customer service"! More

"Superb" Scott Cuny meet all my needs as a valued Mercedes customer and was very professional. I got an appointment at 11:45 am via mobile phone and drove fro Scott Cuny meet all my needs as a valued Mercedes customer and was very professional. I got an appointment at 11:45 am via mobile phone and drove from Georgetown getting a rental and appointment less than an 50 minutes. More

Very good experience Very satisfy with the quick turn around. Liked the loaner. Felt like the labor was much pricer compare to the parts. So far it works great.. The reaso Very satisfy with the quick turn around. Liked the loaner. Felt like the labor was much pricer compare to the parts. So far it works great.. The reason I did not give 5 stars on the quality of work because on a previous repaired, the issue was not fixed. More