Mercedes-Benz of Austin - Service Center

Customer Satisfaction The sales staff were thorough and pleasant to work with in reaching a mutually satisfying deal on a new Sclass for my wife. In particular, Patrick Rod The sales staff were thorough and pleasant to work with in reaching a mutually satisfying deal on a new Sclass for my wife. In particular, Patrick Rodriquez provided an outstanding delivery experience. This was our 2nd Sclass purchase in recent years and each experience has met the MB customer experience claims. More

Annual service and maintenance. Bobbie Pyka is a Star in your organization. Professional, friendly, through and pleasant to deal with. There was a challenge with the loaner car and Bobbie Pyka is a Star in your organization. Professional, friendly, through and pleasant to deal with. There was a challenge with the loaner car and she immediately came up with a solution. More

Service on 2008 E320 Bluetec I have religiously done all service as described by the owners manual at MB of Austin. My car has 92,000 miles on it and being a diesel I was of the I have religiously done all service as described by the owners manual at MB of Austin. My car has 92,000 miles on it and being a diesel I was of the belief I could get at least 200,000 miles on it. My wife noticed a small oil leak (drops of oil) on our garage floor so I scheduled an appointment to bring it in. I was told there was an issue with the oil cooler line and that the motor mounts needed to be replaced also (around 15 hours of labor in all). I explained to Scott that while I did not have extended warranty any longer, that this had to be an indication of some kind of failed parts. Scott worked with MB and with the shop foreman and we agreed to split the cost 3 ways. As such, my car is now fixed and I believe the repair cost to me was reasonable. Thanks to MB and MB of Austin for stepping up and doing what was right. More

Great Service! I've been coming here for years to have our vehicles serviced. Whether regular maintenance or unexpected events, this service department is top notch I've been coming here for years to have our vehicles serviced. Whether regular maintenance or unexpected events, this service department is top notch in assessing issue(s), making repairs, and staying on time for completion. That's why we have been coming here for years! Definitely tops in customer service. More

Ideal maintenance service My Service Consultant was prompt and professional and attentive to my service needs. He was ready to assist me so I could get to work. Thanks R My Service Consultant was prompt and professional and attentive to my service needs. He was ready to assist me so I could get to work. Thanks Richard W. More

Second to none Every experience I've had at MBoA has been five star, from calling to make an appointment to final drive off. Everyone is always pleasant, accommodati Every experience I've had at MBoA has been five star, from calling to make an appointment to final drive off. Everyone is always pleasant, accommodating and make me feel like they really care. My service advisor Chase is always so attentive and gets the job done! More

service & tail light It was outstanding, excellent service, immediate attention, loved the loaner, plan to come back when my car tells me to... thanks guys! Hope you ha It was outstanding, excellent service, immediate attention, loved the loaner, plan to come back when my car tells me to... thanks guys! Hope you have a great holiday!!! More

Fantastic Customer Service. Minh Fogel is my Customer Service Specialist; Intelligent and caring; Nice and courteous; Her knowledge of her job is beyond compare; Fantastic Minh Fogel is my Customer Service Specialist; Intelligent and caring; Nice and courteous; Her knowledge of her job is beyond compare; Fantastic at her job and helping customers; Outstanding in her field; Great person all around; Excellent customer service skills; and a Lovely person to talk with. You will not be able to find a better specialist than Minh Fogel under the guidance of Chris Hirch and a better auto dealership than Mercedes Benz of Austin. More

Repairs Excellent service! I am no longer working in Austin. However, I am so pleased with Mercedes of Austin that I continue to take my car there for servic Excellent service! I am no longer working in Austin. However, I am so pleased with Mercedes of Austin that I continue to take my car there for service even though it's 1 1/2 hours away. More

Excellent Great customer service at Mercedes Benz of Austin.. I can always depend on Chase Adkins to take care of me. The quality of their repairs is superb ! Great customer service at Mercedes Benz of Austin.. I can always depend on Chase Adkins to take care of me. The quality of their repairs is superb ! More