Mercedes-Benz of Austin - Service Center

Professor Ron was extremely helpful and presented me with options on service to my ML320. His professionalism and care are one reason I think this dealership Ron was extremely helpful and presented me with options on service to my ML320. His professionalism and care are one reason I think this dealership is top-notch. More

Thank you Wade & MBoA Another job done Right the 1st time. My 2000 E320 had a 4 wheel alignment done. Tires were rotated and balanced. It makes a difference. The little Another job done Right the 1st time. My 2000 E320 had a 4 wheel alignment done. Tires were rotated and balanced. It makes a difference. The little vibration is gone and it is riding like new. More

The best Wonderful thanks to Ron Odem He is so profession and knows his job very well. He is the only person I trust and want to wok with. Especially with Wonderful thanks to Ron Odem He is so profession and knows his job very well. He is the only person I trust and want to wok with. Especially with my car More

Car services Good services and speedy it is fixed as expected. The waiting room needs to be more choices of food and drinks. Overall is good no issues Good services and speedy it is fixed as expected. The waiting room needs to be more choices of food and drinks. Overall is good no issues More

Mr. Johnnie Williams Sr. And Marta Rivera Thanks for great service . Keep up Wonderful work !! We appreciate your time and effort. All the follow up calls and concern. Very friendly staff. Cl Thanks for great service . Keep up Wonderful work !! We appreciate your time and effort. All the follow up calls and concern. Very friendly staff. Clean and neat. Out standing customer service :-) More

Great Service Bobby Davis was my service Tech and I have to say: "By far the best customer service I've received from Mercedes!" He was professional and knowledgabl Bobby Davis was my service Tech and I have to say: "By far the best customer service I've received from Mercedes!" He was professional and knowledgable about all of the services my car required and had my car in and out in a timely manner. He kept me posted with any charges or issues I should be concerned with, which never leaves me surprised with at the price! I feel like my car will have a long lifespan with Bobby Davis there! Thanks Mercedes of Austin! More

Mercedes Benz of Austin I am very fortunate and thankful to have Ron Odem for my Service Advisor. Mr. Odem is professional, kind, caring, knowledegable and greets treats me i I am very fortunate and thankful to have Ron Odem for my Service Advisor. Mr. Odem is professional, kind, caring, knowledegable and greets treats me in a prompt manner whether in person or by phone. He informs me of my vehicle's service needs in clear understandable terms and of the completion of work performed on my vehicle. Additionally, he assures that transportation is provided while my vehicle is being serviced. I truly believe Mr. Ron Odem is a continued asset to Mercedes Benze of Austin. He is a wonderful person to have for a Service Advisor. I am grateful he is mind. Nell Peterson Mr. W.C. Wright was very helpful to me and my brother when he was searching to purchase a used vehicle. Mr. Wright was very knowledegable, patient and kind while discussing and showing my brother the various vehicle that fit his budget. Mr. Wright was a wonderful person to have as a sales person and definitely seems to be an asset to the sales department at Mercedes Benz of Austin. Thanks. Nell Peterson services rendered. More

Service I found the first service in Texas a painless experience. Staff was professional and friendly. The receptionist, the person assisting with loaner, the I found the first service in Texas a painless experience. Staff was professional and friendly. The receptionist, the person assisting with loaner, the cashier, all went well. Richard called to inform me of additional findings and when the car had to stay over the weekend. I found the experience efficient and easy for me. More

CUSTOMER SERVICE Customer Service is very important to me as well as how I am treated. To date, there are two employees that I have not felt respected by. Customer Service is very important to me as well as how I am treated. To date, there are two employees that I have not felt respected by. More

Customer Everything from the greeters to the cashiers was extremely professional. It was my first visit to the dealership and it will not be my last. Excellent Everything from the greeters to the cashiers was extremely professional. It was my first visit to the dealership and it will not be my last. Excellent customer service. More