Mercedes-Benz of Austin - Service Center

These folks were very conscious of my item, and I was given attention from the minute I drove up. Everyone was courteous and could not have been more helpful. Bobby kept me informed of what was needed a given attention from the minute I drove up. Everyone was courteous and could not have been more helpful. Bobby kept me informed of what was needed and when the work would be done, and when the truck was ready toward the end of the day when traffic was heavy, was accommodating in let me pick it up and return the loaner the next day. I really got the sense the dealership is trying to up its game. (I do not understand why I have put in so much personal information below or "register" to submit this review. It contrasts so much with the positive experience I had with the dealer!) More

Have been doing business with Mercedes Benz of Austin since 1982 and have always been treated fairly and have received great service over the years. since 1982 and have always been treated fairly and have received great service over the years. More

I've always received exceptional service from drop off to pick-up and my service adviser, Ms. Mihn Fogel is always friendly and professional. Also, I would like to commend the sales department, Mr. W off to pick-up and my service adviser, Ms. Mihn Fogel is always friendly and professional. Also, I would like to commend the sales department, Mr. W.C. for his professionalism and friendliness. More

Probably the best service experience I have EVER had! Probably the best service experience I have EVER had! Very knowledgeable, reliable, and comfortable. Even the price seemed VERY fair. I will be sure Probably the best service experience I have EVER had! Very knowledgeable, reliable, and comfortable. Even the price seemed VERY fair. I will be sure to trust my car with this service center in the future!! More

I felt very welcomed and taken care of while there. Actually posted on my Facebook it felt like being at the W Hotel! I will definately return and recommend Mercedes Benz of Austin!!! My service advise Actually posted on my Facebook it felt like being at the W Hotel! I will definately return and recommend Mercedes Benz of Austin!!! My service adviser Chase was very attentive and genuinely interested in addressing all my concerns! More

I have been working with Ron Odom for 11 years. Hi is so kind, nice and very professional and so patient! And if you came to MB very stressfull he always will calm you down and help to solve the problem wit kind, nice and very professional and so patient! And if you came to MB very stressfull he always will calm you down and help to solve the problem with your car most of the time right on a spot. I'm very happy to have Ron as my adviser at MB! More

The service was timely, effective, and convenient, and the staff were helpful and friendly. I am still getting an occasional dash-board warning that I have a right parking lamp problem even though the se the staff were helpful and friendly. I am still getting an occasional dash-board warning that I have a right parking lamp problem even though the service apparently dealt with this issue and the light seems to be working. Not clear to me why the vehicle computer is still highlighting this if the issue was in fact resolved. More

Everyone was very attentive, polite and very focused on satisfying every customer. Everyone was very attentive, polite and very focused on satisfying every customer. Thanks. satisfying every customer. Everyone was very attentive, polite and very focused on satisfying every customer. Thanks. More

i walked in without an appointment. it didn't take too long to fix my problems. the assessment was convincing. the waiting area provides coffee, snacks, and TV. too long to fix my problems. the assessment was convincing. the waiting area provides coffee, snacks, and TV. More

I was having electrical system problems. I got an appointment for the afternoon and managed to get my car in. Loaner was ready. Ron took great care of me. And my car was finished in a short time with appointment for the afternoon and managed to get my car in. Loaner was ready. Ron took great care of me. And my car was finished in a short time with problem resolved. Perfect service More