Mercedes-Benz of Barrington

Great service, Great pricing Good dealership to work with. Prompt and efficient. Chris Jamnik is good at what he does. Taking care of the customer is what should come first. Good dealership to work with. Prompt and efficient. Chris Jamnik is good at what he does. Taking care of the customer is what should come first. More

Great customer service from Chris! He made sure to find exactly what I was looking for, even with the constraints caused by COVID-19. I love my new GLE 350. exactly what I was looking for, even with the constraints caused by COVID-19. I love my new GLE 350. More

Great experience, great service! Had a great experience from start to finish with the staff at Motor Werks of Barrington (Mercedes Benz) when buying my first car, a certified pre-owne Had a great experience from start to finish with the staff at Motor Werks of Barrington (Mercedes Benz) when buying my first car, a certified pre-owned Benz! My salesmen was Dennis Wagner. Very professional and friendly person. I had a pleasant experience working with him. Both him and his manager, Joe Spata, worked with me to get the deal I wanted. Michael Smalley, a finance manager at the dealership did a great job working out the financing deals, as well as giving me a great warranty deal. Very happy with my experience. Would recommend to anyone looking to get a new/used Benz! More

Valuable Asset!!! Tim wasn't even our salesperson but his warm and inviting demeanor has us engaged in conversation everytime I go to MW. He helped us and our salespers Tim wasn't even our salesperson but his warm and inviting demeanor has us engaged in conversation everytime I go to MW. He helped us and our salesperson with a smile and cared about our comfort. My wife has her sales guy, but I'll definitely be giving Tim my business. More

No Responsibility for mechanically faulty vehicle Purchased a 2019 QX50 in September 2019. The car wouldn’t go from park to drive and had other electrical issues. Had the car towed and after three w Purchased a 2019 QX50 in September 2019. The car wouldn’t go from park to drive and had other electrical issues. Had the car towed and after three weeks, Infiniti still couldn’t fix the issue even after disassembling the entire front dash. They could emulate the problem but had no idea what the cause was or how to repair the issue. The dealership AND parent company Nissan refused to take the car back and refund our money. We ended up having to trade the car back in to the dealership and purchase a different car. UNBELIEVABLE! While being forced to purchase the second vehicle, the dealership charged us for miles and wouldn’t pay for the new title even though the faulty car was THEIR issue so we ended up losing $1,000 in the deal. And we had to fight hard for that deal. And the nightmare didn’t stop there. When signing the paperwork, we felt like we were bargaining in Tijuana. The finance manager used high pressure to upsell their products such as the leather protectant warranty, extended maintenance warranty, etc. I was just waiting for them to bring out a steel club and threaten us into purchasing the items. The icing on the cake was when the dealership overcharged us for the second car’s title and registration and it took months of phone calls and emails and finally a threat to get an attorney before the overage was returned to us. And since the original vehicle’s issue was their problem, these additional license and title fees were something Motor Werks should have paid for if they had any type of moral business compass. I will NEVER purchase an Infiniti or Nissan product again and I tell everyone I can about the horrible treatment we received at the Motor Werks dealership. The only bright spot in our entire purchasing fiasco was our Sales Rep, Mark Smith. He was honest, helpful and kind...traits the rest of this crooked dealership could learn from. More

Excellent service start to finish I had a great experience with Motor Werks of Barrington when I bought a certified pre-owned Mercedes Benz, sight unseen. Joe Spata was super helpful i I had a great experience with Motor Werks of Barrington when I bought a certified pre-owned Mercedes Benz, sight unseen. Joe Spata was super helpful in answering my initial questions about the car and arranging to hold it until I could arrive to pick it up. Scott Sanders met me upon arrival and helped with all of my questions and requests and even gave me a nice car care kit from Mercedes! Aside from a few minor issues with the car that had to be dealt with back home at the local dealer (all of which were taken care of under warranty or reimbursed from MW Barrington), this was a perfect buying experience! I was very impressed with the staff- very professional and very courteous. They are intent on making the customer happy and that's exactly what I am! More

I am very pleased with my experience at Mercedes dealerships of Barrington.All people I worked with were totally knowledgeable and courteous. I will definitely recommend them. dealerships of Barrington.All people I worked with were totally knowledgeable and courteous. I will definitely recommend them. More

Motor Werks is a good place to buy a car. I am an out of state internet buyer and overall the staff at Motor Werks did a good job. There were a few communication issues from the beginning with I am an out of state internet buyer and overall the staff at Motor Werks did a good job. There were a few communication issues from the beginning with my salesperson but Stu the sales manager was able to step in take care of what I needed. Negotiating the deal remotely took a few days longer than I would have liked. However after I signed up things really moved forward quickly and the car was delivered in excellent cosmetic condition, probably better than described. The car was waxed and detailed to a very high degree. I appreciated this greatly, and the fact they were able to call the previous owners and track down a 2nd key. I will definitely look at their inventory again whenever searching for my next car. 4/5 More

Went in to this dealership which was highly recommended by a close family friend not knowing what I wanted. I was approached by James Constantine, who was a Mercedes sales rep, and was amazing. I was impre by a close family friend not knowing what I wanted. I was approached by James Constantine, who was a Mercedes sales rep, and was amazing. I was impressed by his patience (of me not really knowing what I wanted), of his recommendations, and his knowledge of his dealership fleet. He gave me straight answers, and walked me through the whole process. I was in a time crunch, and he made sure everything got done in a timely manner. I was in and out in 2 hours.. that never happens. Thank you James for all your assistance, you will definitely be recommended to friends and family. Ended up deciding on a GLE 63 AMG. More

Wonderful Experience @ MotorWerks Sahil, thank you for helping me get the car of my choice. Attitude and professionalism was something that I liked the most. Much appreciated. Tony: Sahil, thank you for helping me get the car of my choice. Attitude and professionalism was something that I liked the most. Much appreciated. Tony: Thank you for making the finance process simple , easy and quick. Would love to work with you again Juan: Appreciate taking us through all the options of the car's and letting us know to every single detail that we should have known Joe S: Thank you for holding the car until closure. More