
Mercedes-Benz of Barrington
Barrington, IL
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 AM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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I purchased a 2016 S550 Mercedes from Motor Werks of Barrington 3 weeks ago. When the car was delivered it was missing one set of keys and the tire inflation kit which they promised to forward to me ASA Barrington 3 weeks ago. When the car was delivered it was missing one set of keys and the tire inflation kit which they promised to forward to me ASAP. After two weeks, I had not heard back from the dealer. I tried contacting my salesman, no response. I contacted the finance Moreno did call back 2 days later. He promised all would be taken care of and call me last Saturday. Still no response. Now I have a flat tire. I called the dealership and spoke with the sales mgr who said there’s nothing he could do, call back tomorrow! I told him I’m sitting at a gas station in a car I can’t drive because they did not take care of sending me the items they were responsible for. His reply... “ what do you want me to do about it” Word of caution... be careful using this dealership because once you drive of their lot... they could care less! More
In this delar I've been four times ... exactly , three times in parts service , after that I wasn't happy ! After five monts leader I got service for my vehicle , and I was served " very positively " b times in parts service , after that I wasn't happy ! After five monts leader I got service for my vehicle , and I was served " very positively " by Ms. Sylwia Drwila and Mr.Robert Knurowski More
Tom is excellent! He knows the vehicle very well and has provided us good information about everything. He works fast and was very efficient. He is a good asset to your company. provided us good information about everything. He works fast and was very efficient. He is a good asset to your company. More
Benz Purchase Tim and the overall company was extremely friendly and professional. Tim was not pushy and was the perfect sales man. Built and honest trustworthy r Tim and the overall company was extremely friendly and professional. Tim was not pushy and was the perfect sales man. Built and honest trustworthy relation. Thanks again!! More
Bought a c300 mercedez Tom is wonderful. And makes us comfortable. . He has a good personality That captivates us to buy the car and for sure we will be coming back to him Tom is wonderful. And makes us comfortable. . He has a good personality That captivates us to buy the car and for sure we will be coming back to him to buy another car . Tom 10/10 keep up the good work More
I had a excellent experience at Motor Werks. My salespersons Timothy Cephus and sale manager Mike Chiappetta was very professional and courteous. Will recommend them. salespersons Timothy Cephus and sale manager Mike Chiappetta was very professional and courteous. Will recommend them. More
Custom order crisis resolved I was concerned when a car I ordered custom got pushed into production for the next calendar year. Fortunately, John was able to find a car with ev I was concerned when a car I ordered custom got pushed into production for the next calendar year. Fortunately, John was able to find a car with everything I was looking for and arranged a loaner until it arrived. More
Bottom Line Everyone treats you well when trying to make a sale. The true test of a business, is how you are treated after the sale, or if there is a problem. M Everyone treats you well when trying to make a sale. The true test of a business, is how you are treated after the sale, or if there is a problem. Motor Werks is a large impressive dealership, with an excellent variety of quality brands. The General Manager, Joe Fasanella made sure I felt comfortable, knowing the dealership was 100 percent behind their product and service. Joe demonstrated the dealerships committment to me as a valued customer. More
My experience Great guy. Dident pressure me at all. Was always there when I needed questions. All around I highly recommend working with Tom. Awesome experience. Lo Great guy. Dident pressure me at all. Was always there when I needed questions. All around I highly recommend working with Tom. Awesome experience. Loved it More
Close to excellent Prep missed owners manual, windshield fluid. Other than that car was perfect,, clean, fueled and ready to go. Juan who reviewed inner workings of t Prep missed owners manual, windshield fluid. Other than that car was perfect,, clean, fueled and ready to go. Juan who reviewed inner workings of the car was outstanding. He left nothing out. Tom was good to deal with, knew his stuff. More