Mercedes-Benz of Barrington

Great Experience! I recently purchased my Mercedes E300 from James Ramirez and he was a delight to work with. He gave us great customer service, wasn't pushy and was ve I recently purchased my Mercedes E300 from James Ramirez and he was a delight to work with. He gave us great customer service, wasn't pushy and was very helpful. More

Highly recommend Amazing experience, bought my car 2 years ago, great people, very professional and not pushy. Have been servicing my car at BMW since then, has a gr Amazing experience, bought my car 2 years ago, great people, very professional and not pushy. Have been servicing my car at BMW since then, has a great experience as well, Victor always takes care of me, never try to upsell, just does what it's really needed to my car. Very professional and easy to work with. Ask for Victor for BMW service! Great loaners as well. More

Facilitated an easy transaction. No Fuss. Understood what I wanted, and made it happen with no hassle. Very accommodating, and provided excellent service. I would highly recommend Z No Fuss. Understood what I wanted, and made it happen with no hassle. Very accommodating, and provided excellent service. I would highly recommend Zach if your looking for a vehicle. More

GLK 350 Nice car Gabriele was very nice to work with. Got the answers to questions. Very interesting person to visit and deal with. We found him to be genuine. Gabriele was very nice to work with. Got the answers to questions. Very interesting person to visit and deal with. We found him to be genuine. More

Sylvia was very efficient. Sylvia got our car in and paper work done and walked me over to pick up the loaner. very smooth transaction. Service was done by the time promised. Sylvia got our car in and paper work done and walked me over to pick up the loaner. very smooth transaction. Service was done by the time promised. More

Gls 550 Thank you for helping us make a right decision It’s great to have someone professional who could help us doing the whole process Thank you Alex Thank you for helping us make a right decision It’s great to have someone professional who could help us doing the whole process Thank you Alex More

Service repair Gary and Robert they did it great job working on my Mercedes if the Mercedes saying (Mercedes or nothing) I can Say it Gary and Robert or no one t Gary and Robert they did it great job working on my Mercedes if the Mercedes saying (Mercedes or nothing) I can Say it Gary and Robert or no one thank you guys More

Used Car Purchase I very much enjoyed working with James and Lou (and Mike in Finance). Nice team to work with. The entire sales process took over 4 hours from when I I very much enjoyed working with James and Lou (and Mike in Finance). Nice team to work with. The entire sales process took over 4 hours from when I walked in the door. . . weather was poor that day otherwise a 4 hour sales process would be beyond reasonable expectations. More

January 2019 Honda CRV Lease This is our 6th CRV Lease and the 4th one leased with Motor Werks. We have worked with Zack and he has always been outstanding! This year Motor Werks This is our 6th CRV Lease and the 4th one leased with Motor Werks. We have worked with Zack and he has always been outstanding! This year Motor Werks has really stepped up with customer satisfaction. It has always been a good dealership to work with but this time around they seemed even better with customer satisfaction. From the salesperson to the financial manager it was a great experience.. We will definitely recommend Motor Werks and most definitely recommend Zack. When this new lease is up we will definitely be back to see Zack. As far as the Honda CRV we cannot say enough about how great it is. More

WARNING: DO NOT BRING YOUR VEHICLE HERE FOR SERVICE!!! Motor Werks Barrington has managed to mess up once again. From driving my vehicle thru tolls and incurring violations (which they did resolve after nu Motor Werks Barrington has managed to mess up once again. From driving my vehicle thru tolls and incurring violations (which they did resolve after numerous attempts) to driving from Rockford to the dealership and being told that my intouch system was fixed only to discover when back home that it was still factory set to OFF (turning it on has to be done by them manually in the service center). I was fed up with them. However, I needed an oil change and had a windshield replaced yesterday so the cameras had to be recalibrated. Motor Werks Hoffman was booked, so unfortunately I was forced to use this dealership. I figured what could go wrong with such a simple request? I scheduled online, and also indicated on the request that my windshield had been replaced and needed recalibration. When I arrived, I was told by Paul (?) they only did maintenance on the weekends. No apology, no acknowledgement of a mistake made. Ok fine, but it would have been nice to receive a call informing me of this so I could have rescheduled during the week instead of driving 90 miles round trip on two separate occasions. Mind you, once before, the alignment machine was down and low and behold, they let me drive all the way out there without telling me so this isn't new for them. This is not the kind of service you would expect from a luxury dealership. So, after the oil change was complete, upon starting the car, a message displayed "key system error". I immediately brought Paul who got in, turned it off and on, then went to look for a tech. When he returned, he said the tech said it is from resetting things after an oil change and that it will go away after driving for a bit. This did not seem right and I expressed this. I explained this hadn't happened with previous oil changes and that I live very far so I am concerned. I also asked for a time frame. He then said I could stick around and ask a tech about the length of time but he was currently doing a test drive. I opted to just leave considering he said it was normal and didnt initially offer for me to speak to someone until I continued to press him for answers. I left, but called another Infiniti dealership who informed me the error is not normal after an oil change. I then brought the car back. They did discover the issue (which had nothing to do with resetting after the oil change as previously stated by Paul) but what happened next has me disgusted to the point that I will NEVER use this dealership for service or sales again. I told Paul I was upset with the customer service aspect. Instead of offering any sincere apology, he told me that "no one looks at the appointments to be able to let me know if something is available or not", "the other dealership didnt tell me the truth" (but it wasn't from the oil change, which is what the other infiniti dealership said). He pretty much said he stands by what he said and that's that. Very standoffish, condescending and unlike anything I would expect from a dealership, much less a luxury one. I let him know I would be writing a one star review due to how he has treated me, and he gave me a I dont care attitude. An apology and a friendly attitude would have went a long way in this situation. What Motor Werks needs to understand is that I am willing to drive even further to get knowledgeable staff and common courtesy and will do so from now on. More