Mercedes-Benz of Barrington

Great experience! I traded in my 2010 C300 Mercedes that I absolutely loved and upgrade to the E300 class. I had the most awesome Sales Rep. James Martinez. He was I traded in my 2010 C300 Mercedes that I absolutely loved and upgrade to the E300 class. I had the most awesome Sales Rep. James Martinez. He was VERY patient and willing to listen to all of my concerns. He was not pushy all...... like some sales reps can be! He went above and beyond to make sure that I was happy with my new car. I would definitely refer friends and family to him... he made the experience painless! Thank you James I love my new car!! More

Thanks for the great experience To James Ramirez, thanks so much for helping us select just the right car. Thank you for your patience in answering all our questions and for the goo To James Ramirez, thanks so much for helping us select just the right car. Thank you for your patience in answering all our questions and for the good deal we were able to get. Even when I had to go back a few days later with more questions he was gracious and helpful. Thank you again, Kathy and John. More

Very professional! This dealership is amazing. The staff is very manered and ready to help with everything. The man whit who I interact, James Ramirez, was very proffesi This dealership is amazing. The staff is very manered and ready to help with everything. The man whit who I interact, James Ramirez, was very proffesional, positive, trying to find a best solution for me. he payes attention to details to make your experience there very comfortable. I would recommend James to be your guy for making a deal regarding thr buying of a car. More

Excellent Service! Thanks to James. He was very cared about us and offered a good price for the car. He was very attentive and patient, paid attention to our needs. Thanks to James. He was very cared about us and offered a good price for the car. He was very attentive and patient, paid attention to our needs. More

CAR WAS "ACCIDENTALLY SOLD" - DEAL MADE, GAVE A DEPOSIT!! Had a deal on a car. Ran the financing, agreed on a price, GAVE THEM A DEPOSIT. Next day was pick up day. I received a call from a manager that my Had a deal on a car. Ran the financing, agreed on a price, GAVE THEM A DEPOSIT. Next day was pick up day. I received a call from a manager that my vehicle was "accidentally sold to someone else". I call BULL. You got a better deal? UNETHICAL! More

Excellent Service Experience I had an excellent service experience the other day with my BMW at Motor Werks of Barrington. Ivan and Marc, the Service Manager, assisted me on my c I had an excellent service experience the other day with my BMW at Motor Werks of Barrington. Ivan and Marc, the Service Manager, assisted me on my car to the MAX. Got a loaner and within hours was going back to pick up my car. More

Makes Miracles Happen! Kelly in financing truly made miracles happen and dreams come true! I’ve never met someone who truly cared so much about the customer and their wants/ Kelly in financing truly made miracles happen and dreams come true! I’ve never met someone who truly cared so much about the customer and their wants/needs. Izabela was my sales rep and she made me feel so comfortable, kept me up to date with everything and was so knowledgeable about the vehicles. Not only that but she spent ALOT of time with me as well as her whole day off at the dealership with me. She never made me feel pressured or like an inconvenience for blowing up her phone with my one million questions and just made me feel so comfortable. These ladies were both incredible! I know where I’m going for future vehicles as well as where I’m sending my friends and family! More

Exceptional, and friendly Service Brian, and Bartolo went above and beyond to make my buying experience smooth and hassle free. The entire staff was friendly, and knowledgeable, and di Brian, and Bartolo went above and beyond to make my buying experience smooth and hassle free. The entire staff was friendly, and knowledgeable, and did not make me feel pressured like many dealerships do. I love my new car, and will always buy and recommend motorwerks in the future. More

The place is a mess no communication On Saturday went in to look at a Mercedes S 63 coupe. I first dealt with Brian who told me the car listed on the website was out for a weekend test dr On Saturday went in to look at a Mercedes S 63 coupe. I first dealt with Brian who told me the car listed on the website was out for a weekend test drive. He took my name and found 2 other similar cars different colors. He then offered to text me a video of one which he didn't have access to. He also promised to call me about the availability of the car I first went to look at. I didn't hear from him... even after I texted him Monday asking if the car was still available. I then asked via the website inquiry as to the availability of the car on Monday evening. I was told by Jamie Larocca sp? that the car was available and he asked if I wanted to make an appointment. Considering the fact it looked like BrIan wasn't interested in dealing with me I said I did and would be in the following day at 5 pm. Jamie even texted me to confirm and I reiterated that yes I would be there at 5. I walked in to see some guy sitting at the front desk and told him I had an appointment, He introduced me to another salesman Tom. Tom and the sales manager and the other members of the clown college met in an office and all seemed perplexed. My goodness the car was still "out" on a test drive. So I'm prepared to pay 100K for a car that no one can find for the second time. Tom offered to show me another car. I angrily refused. I realize it wasn't his fault but why would I want to do business with a deanship that can't get its act straight. And the funniest thing was while I was waiting 15 minutes for the clown college to realize the car wasn't there, I heard 10 salesmen sitting around making cold calls begging for people to take test drives. It goes to show you can put make-up on a pig but it's still a pig. Don't bother with this place More

Pleasantly surprised I usually purchase a newer car every 3-4 years and it’s always a less than pleasant experience to say the least. I must say dealing with Zach Sowinski I usually purchase a newer car every 3-4 years and it’s always a less than pleasant experience to say the least. I must say dealing with Zach Sowinski and Motorwerks was a surprisingly easy experience. After the purchase I experienced an issue with the car and Zach took care of it immediately. The service crew was very attentive and quick. Would say if you are in the market for a luxury car, this is the place to go. More