Mercedes-Benz of Barrington

From start to finish , our experience at Motor Werks was a pleasant surprise. Our salesperson, Izabela Oglodzinska and the sales manager Joe Spata were knowledgeable, fri , our experience at Motor Werks was a pleasant surprise. Our salesperson, Izabela Oglodzinska and the sales manager Joe Spata were knowledgeable, friendly, attentive and worked with us to make the sale. Everyone we met from the people working at the coffee bar to Nicole S. who finished all the paperwork, had a smile on, and asked if they could help or answer any questions. We were treated very well and it made getting our car a positive experience. More

Excellent service, will be there for our next one as well I've owned quite a few cars and seem to be at a dealership every 6-8 months looking to add a car to our company fleet. This was my first new Benz purc I've owned quite a few cars and seem to be at a dealership every 6-8 months looking to add a car to our company fleet. This was my first new Benz purchase and the Barrington Motorwerks location along with James were a pleasure to work. They were not pushy at all and worked with me to make sure they could do their best to match my priorities. As with any car purchase, make sure you set aside a few hours if not days and negotiate to the best of your ability. Compared to other dealerships they seemed to try just that little bit harder to get you the deal you want without making you feel as if you're overreaching. I would recommend that if you are able to at least visit the dealership before making a purchase elsewhere to do so. The drive from Chicago out to Barrington will be worth the price and purchase experience. More

Stands behind their product. The sales process was 5 stars. Lawrence and Izabella were prompt and thorough in responding to all of my questions. I did have issues with a few missi The sales process was 5 stars. Lawrence and Izabella were prompt and thorough in responding to all of my questions. I did have issues with a few missing items and bad brakes when the car arrived (bought sight unseen) but they stepped up, shipped me all the missing items and paid for the brake job that was needed. When buying a car sight unseen it is great to do so from a dealership you can trust. Doing so from reviews alone is a little nerve-racking also. But everybody I interacted with was great. We had a few miscommunication issues and time to resolution could improve. Once Joe contacted me though he lined up all the resolutions. They also could have walked away and gone with "As Is" and they chose to earn a repeat customer. More

Gabriele Is Fantastic While I did not end up purchasing a vehicle from this dealership, only because they did not have the specific make/model and pricepoint I was looking While I did not end up purchasing a vehicle from this dealership, only because they did not have the specific make/model and pricepoint I was looking for - the service was impeccable. Gabriele Latini was patient, attentive, and genuinely committed in his efforts to find my particular vehicle. He was never pushy, and made sure to follow up to make sure I ended up finding what I needed. If you are looking for a car and they have what you need in stock, don’t hesitate to call and talk to Gabriele. He will do everything in his power to have you walking away happy. More

Very pleasant transaction My wife and I went to Motorwerks in Barrington, the Mercedes dealer, to buy a used Prius. We almost left with a used Mercedes. The Mercedes c class wa My wife and I went to Motorwerks in Barrington, the Mercedes dealer, to buy a used Prius. We almost left with a used Mercedes. The Mercedes c class was the best car I have ever driven. In the end, we restrained ourselves and purchased the Prius. The Prius was about $1500 under market price and in tip top condition. Even so, I am still kicking myself for not buying the Mercedes. We dealt with an online representative named Bortolo Rocha. At the store we were helped by Brian Owen and John Nuzzo. Mr. Nuzzo took good care of us, and when my wife's eye was caught by a Mercedes, he took us for a ride. I was completely unfamiliar with the Mercedes brand until then. Hopefully one day I will be back at Motorwerks buying a Mercedes from John Nuzzo. I would describe Mr. Nuzzo, Rocha, and Owen, as gentlemen. We got a great deal on the Prius and met some really good people. The transaction was smooth and pleasant. No pressure, and a lot of fun driving and talking about cars. I think a lot of dealers out there could learn something from Motorwerks. If we ever need another car, I am thinking it will be a used Mercedes, and Barrington Mercedes Motorwores has it, I will be giving John Nuzzo a call. More

Amazing Car Search Experience I went to Motor Werks of Barrington after Zach and Brian contacted me in response to a search I did online. From the very first contact, I felt like I went to Motor Werks of Barrington after Zach and Brian contacted me in response to a search I did online. From the very first contact, I felt like they were there to help me find the best car for me for the best price. Zach is extremely knowledgeable about all the Mercedes cars but also was able to provide me with good comparisons with other makes. He is also very personable and genuine. Absolutely amazing experience! I would recommend Zach and Brian and Motor Works to anyone looking for a Mercedes. Thank you for making my car search so enjoyable! More

BEST EXPERIENCE EVER I have never been more satisfied in my life especially because not only did I purchase an S550 for myself my brother bought a GL450 and my Father a G6 I have never been more satisfied in my life especially because not only did I purchase an S550 for myself my brother bought a GL450 and my Father a G63 and S63 best experience we have ever had Izabela and Ammar were nothing but straight forward nice and did not waste any time satisfying my needs More

Best to place to buy Mercedes I have recently bought a new Mercedes Benz GLS 450 from Barrington Motor Werks and Isabela and Brian Owen helped me a lot and the customer services is I have recently bought a new Mercedes Benz GLS 450 from Barrington Motor Werks and Isabela and Brian Owen helped me a lot and the customer services is really superb. I strongly recommand to go to this dealer. More

Larry goes above and beyond. I bought a gls450 from motorwerks and i only got one 1 key with it. After calling and leaving Messages and texts nothing was happening. Larry answered I bought a gls450 from motorwerks and i only got one 1 key with it. After calling and leaving Messages and texts nothing was happening. Larry answered my call and took care of it right away. He checked to make sure the key was there and made me an appointment to get it programmed. The nice thing was he did it all on his own and called me when it was all set up and made it super easy on me. He goes above and beyond. More

Deceptive Online Sales Scam Purchased a 2014 E550 convertible as an out of state buyer, sight unseen, trusting the dealership to be upfront and forthcoming with any issues with t Purchased a 2014 E550 convertible as an out of state buyer, sight unseen, trusting the dealership to be upfront and forthcoming with any issues with the vehicle and honest about maintenance. Upon receipt of the car, the battery was bad, the brakes were warped/rusted and required replacement on all 4 corners. The interior was filthy. A large gash in the paint, along with cracked interior components, damage to carpet and a broken shifter had been omitted from photos, videos and explanations purposely. Although the service meter had been reset, the oil removed from the vehicle was black, and the air filters clogged visibly with leaves, sand, and debris. The manuals, a second Keyfob, and the required locking lug key were not included with the vehicle. Calls go largely unreturned as do emails. The dealer had initially offered to replace damaged interior components, and pay $500 of the brake cost ($1600 Mercedes service), and then has gone dark. The kicker is that there was 300 miles left on the warranty. The batteries and shifter were done under warranty by my local dealership, or would have been another $2000 in service. I have no paperwork in hand (maybe you send that with the car?) to even put tags on the thing at this point. I have given them every opportunity to respond and address these issues and they continue to ignore me. I would never do business with this establishment. More