Mercedes-Benz of Barrington

Excellent experience This was my first experience buying a Mercedes and the courteous and professional manner which I experienced was excellent. Izabela (my sales perso This was my first experience buying a Mercedes and the courteous and professional manner which I experienced was excellent. Izabela (my sales person) and Ammar (manager) were very informative and responsive. Above all else, the car is great! More

First Mecerdes purchase, great experience Bartolo and team were very accommodating and provided an excellent experience. This was my first purchase in this dealership, highly recommend! I’m so Bartolo and team were very accommodating and provided an excellent experience. This was my first purchase in this dealership, highly recommend! I’m so happy with my new car :) More

Motor Werks is the only way we will buy cars going forward! Prior to Motor Werks, car buying had not always been the most satisfying. Joe and the team at MW made the experience relaxing, informative, and made m Prior to Motor Werks, car buying had not always been the most satisfying. Joe and the team at MW made the experience relaxing, informative, and made my wife and I feel like they truly appreciated us as customers. This is our third car from Motor Werks and their world-class service will continue to keep us coming back for years to come. More

Pick any place else Extremely fed up with BMW motorwerks. Will never be back and hope you don’t go either. After having multiple issues I tried to see the best in their Extremely fed up with BMW motorwerks. Will never be back and hope you don’t go either. After having multiple issues I tried to see the best in their service but they only make it harder. My most recent experience was that I dropped my car off because the right tire was leaking and after having the car for 4 days I get back and the car is having the same issue when I go to pick it up. I was told that a loaner would be dropped off if the problem remained because mototrwerks is 30-45 minutes away for me. The issue is still going on two weeks later and they have not even contacted me about getting a car to me. It’s been at least a week that I had asked Derek and had to remind him almost everyday to see if I can get a car. It unfortunate because you’d expect much more from them especially when we just bought 3 cars from them in the past two years. Extremely unsatisfied. Only remained with them because of Chris Lima. He’s great, however this will be the last of my many bad incidents with Motorwerks BMW. Will be going to Elmhurst BMW because they might actually care about consumers. More

Awesome We drove over a hour to get my car and the trip was well worth it,Tom P really took care of us till the end when we drove off in our car,we brought a We drove over a hour to get my car and the trip was well worth it,Tom P really took care of us till the end when we drove off in our car,we brought a used benz so he made sure everthing the car needed was done,Motor Werk dealership was patient with my husband and i and helped us get the car we wanted.And we are Happy and satisfied customers who will be referring our friends and family. More

The BEST! I was very particular when looking for a vehicle. Larry Newman was so patient with me and found what I was looking for. Larry treats people with court I was very particular when looking for a vehicle. Larry Newman was so patient with me and found what I was looking for. Larry treats people with courtesy and respect like no other and makes buying a car enjoyable. By far the best car buying experience I have ever had. More

A lot of information to handle Brian Owen was extremely helpful and provided me with lease analysis and rates on cars that fit my criteria. He even passed my criteria along to the p Brian Owen was extremely helpful and provided me with lease analysis and rates on cars that fit my criteria. He even passed my criteria along to the pre-owned manager. Larry and Bartolo both offered me fair deals on E classes as well when my preferred options weren't available. More

clean Carfax...not so much I purchased a used 2012 vehicle with a clean CARFAX from MotoWerks back in September of 2015. I am now in the mood for a change and found another vehi I purchased a used 2012 vehicle with a clean CARFAX from MotoWerks back in September of 2015. I am now in the mood for a change and found another vehicle that I was interested in at MW and wanted to close the deal with my trade in. My trade in was valued at below what I was expecting and was told it was due to "rear damage" reported on the CARFAX. Now this shocked me, since I didn't have any damage under my watch I wanted to know what happened. I contacted CARFAX for a report on my vehicle, and low and behold, my then purchased clean CARFAX vehicle was not so clean, It actually had rear damage, 6 months before I bought it at MW. I contacted MW and was told this happens all the time and CARFAX reports stuff years down the road. I said, how can you then sell the car as being clean with out it actually being clean. In reality MW got more for it in 2015 with an assumed clean CARFAX and now wants to give less in 2018 because it not so clean. Then the excuse turned to: we didn't use the CARFAX report to value your car, its only worth what we told you(can you hear the back peddling) This sounds shady all the way around. In addition, the CARFAX report says "CARFAX began reporting this information on 04/04/2018". Even the CARFAX report with damage gives me 2,100.00 more than what MW offered. Also interesting that end of March is when I started fanning out my trade-in for pricing? Did other dealerships report to CARFAX to lower my value? What if I went to trade in in March? I guess I would have had a "clean CARFAX" at that time. More shady stuff here than you can shake a stick at. By MW for selling a car as clean when its not. For MW cutting the value due to an issue that is reported 3 years and 1 month after the time it happened? Happens all the time? I get an oil change at the dealer and its on CARFAX within 2 weeks. I contacted CARFAX and got some story about how sometimes they partner with a repair shop and then enter all their past records dating back multiple years. I have asked CARFAX for the records on what happened, costs, details and repair info. I received a case number but no response since then. Are CARFAX and car dealerships working together to alter reports for profit?" consumers want to know. More

A Pleasure! My husband and I had the pleasure of buying a used mercedes from Isabella Oglodzinska. She was an absolute pleasure to deal with. This is not our fi My husband and I had the pleasure of buying a used mercedes from Isabella Oglodzinska. She was an absolute pleasure to deal with. This is not our first purchase from Motorwerks, but our first purchase with her and mercedes. We will definately buy our next car with her! Nicole Schomer, the Finance Manager, was wonderful! She worked her magic and got us the financing we wanted. She definately knows her job and enjyos what she does. Last, there was Ammar Khan, the General Sales Manager. During our process, he stopped by to talk to us to see how everything was going and if he could do anything for us. After we left, he called my husband with a follow up to see how we liked our new car and again if he could do anything else for us. I will tell you, Motorwerks Barrington is a class act! I love their facility and the people who work obviously enjoy what they do because they do it very well! We will see you on our next car purchase!! More

Great experience! Zach was extremely helpful during my recent purchase. He made sure that all of the bases were covered and that any questions or concerns that came up Zach was extremely helpful during my recent purchase. He made sure that all of the bases were covered and that any questions or concerns that came up were addressed quickly and appropriately. I was impressed with the selection of luxury vehicles at this dealership. Keep up the great work Zach! I'll send anyone I know in the market for a luxury car to you! More