Mercedes-Benz of Barrington

I leased my Mercedes GLC300 a few years ago and have had my vehicle not start and leave me stranded multiple times during winter months. The first time I had to have my car towed in was only 4 months after my vehicle not start and leave me stranded multiple times during winter months. The first time I had to have my car towed in was only 4 months after I started this lease. Each time this has happened my vehicle has been in the shop for at least a month at a time. I've had multiple things changed and hopefully, after my car in the shop all 3 years I've had it so far, they've figured out the problem. This year my remote start stopped working because according to the dealership it was only good for 3 years. When I leased this vehicle I was told I would have the remote start for the duration of my lease. I spoke with multiple different people at this dealership with no resolve and was basically told I was told wrong by the salesman who sold me the vehicle and they weren't going to honor what was told to me. I am very disappointed with Mercedes as a whole because I feel like my issues were not taken care of and no one cared to help. I was told when I mentioned all that I've been through with this vehicle not starting multiple different times that, that's what I have a warranty for. That's true, however this is Mercedes. People work very hard to be able to buy a vehicle like this and when you go to a place like this you expect to be treated better than this and that the vehicle would work better. The customer service at this place is a negative zero. If you have issues they are no help at all. I've had much better experiences with reliability and customer service at the Toyota dealership I went to for multiple vehicles. This is not how customers should be treated at a Mercedes dealership. More

Bill provided a wonderful experience for me. Bill assisted with my decision to purchase a new E Class. Overall, great experience. I recommend talking to Bill before your next purchase. You'll th Bill assisted with my decision to purchase a new E Class. Overall, great experience. I recommend talking to Bill before your next purchase. You'll thank me later!! More

Geoff the salesman helped me out a lot with finding me a car that’s I would love and last me a long time car that’s I would love and last me a long time More

Dayna Notariano was very helpful, courteous, professional and communicated clearly making it a great buying experience. and communicated clearly making it a great buying experience. More

Dayna was great to work with. Very efficient and made the transaction very easy. The leadership at Motor Werks is terrific as well. Very efficient and made the transaction very easy. The leadership at Motor Werks is terrific as well. More

Dayna was awesome to work with. Very responsive and went out of her way to ensure I was taken care of. I was unable to view the vehicle in person due to being an it of state buyer. Very responsive and went out of her way to ensure I was taken care of. I was unable to view the vehicle in person due to being an it of state buyer. I inquired about any leaks or issues and was ensured by the service dept and the sales manager the vehicle passed their comprehensive inspection prior to being listed for sale. The vehicle was shipped to me and upon arrival I Inspected the vehicle and found a coolant leak coming from the thermostat housing on the water pump. I contacted the sales manager who refused to acknowledge any leak and wouldn’t even consider making things right. I have photos to prove the leak and you can see where the attempted to clean the coolant from the under engine covers. If you must deal with this place, Dayna was excellent. The sales manager Tom was horrible and does not care about customer satisfaction. More