Motor Werks Mercedes-Benz - Service Center

Great dealership, Service is fast & efficient. They fixed a problem on our 2017 Porsche Cayenne, that was missed by another dealer. We had a loaner for the day at no additional charge. They fixed a problem on our 2017 Porsche Cayenne, that was missed by another dealer. We had a loaner for the day at no additional charge. More

Service department I had bad experience with service department . They diagnosed my car very wrong . It would cost me unnecessary of $900 service that is absolutely n I had bad experience with service department . They diagnosed my car very wrong . It would cost me unnecessary of $900 service that is absolutely no need for. More

Great job! Fast, efficient, knowledgeable, no surprises! Clean area, well lit, warm and friendly. Had car readily accessible to me for p/u. Will definitely go ba Fast, efficient, knowledgeable, no surprises! Clean area, well lit, warm and friendly. Had car readily accessible to me for p/u. Will definitely go back! More

Will never use another service advisor. Tom Antosz has been my service advisor since my days as an Infiniti owner at the young age of 22. Ironically enough, when my G37 was totaled, I purcha Tom Antosz has been my service advisor since my days as an Infiniti owner at the young age of 22. Ironically enough, when my G37 was totaled, I purchased a Mercedes the same week Tom moved over to the Mercedes Service side! He is always extremely helpful and never sells me anything I do not need. I am a VERY OCD guy when it comes to my cars. I am always a couple hundred miles early for an oil change, do all my preventative maintenance, and make sure my cars are cosmetically perfect. Thankfully, Tom understands and always helps me with my sometimes ridiculous requests with maintenance. My car is always done when he says it will be and I never have to worry about not having a loaner car, even though they run out sometimes. We are on a first name basis and will send me text updates while my car is in the shop, which I really appreciate. Tom is the only advisor I will use. I HIGHLY RECOMMEND. More

Service department i love the service department of motor werks of barrington and specially bob knorowski, service consultant. I’m Picky on how my cars are serviced and i love the service department of motor werks of barrington and specially bob knorowski, service consultant. I’m Picky on how my cars are serviced and I’m Always treated with courtesy, professionalism and speed of service. Bob is high integrity individual and I never feel ripped off by this dealership. More

Service is INCREDIBLE I have been a Motorwerks customer for over 2 decades, the service has always been good but since I have worked with my new Service Advisor, Bob Knurow I have been a Motorwerks customer for over 2 decades, the service has always been good but since I have worked with my new Service Advisor, Bob Knurowski, it has been INCREDIBLE. He is super responsive and I reach out to him for anything/everything. I call him my "Car Husband" because I call him first before my husband with any issues. There is no better feeling to know he will help me out at any time and go over and above. Thanks, Bob, for truly understanding what true customer service is really all about and genuinely caring for your customers. More

Awesome sales and service Thank you Joe for all your help with the purchase of my new Mercedes. You went over the top for me. Thank you for all the attention I received Thank you Joe for all your help with the purchase of my new Mercedes. You went over the top for me. Thank you for all the attention I received More

Professional & Enjoyable Experience! From start to finish, everyone we met was professional. They took their time to explain everything and the follow up to see how things were going was From start to finish, everyone we met was professional. They took their time to explain everything and the follow up to see how things were going was incredible!! I would not recommend you go any place else to buy your car or bring it in for service!! More

Terrible Service consultant Go somewhere else! Bob Knurowski, (service consultant) not friendly nor was he helpful... his service was terrible, he wasn't informative, seemed d Go somewhere else! Bob Knurowski, (service consultant) not friendly nor was he helpful... his service was terrible, he wasn't informative, seemed deceitful,/shady. Im disgusted with his service. I think there's some monkey business going on with him or perhaps dealership. Covering up things. Found out later, their report/records and mine don't match up. Also i was told i'd get a Free car wash too.. but car was not washed. More