Mercedes-Benz of Beaverton

Shak was great. He kept me informed of the progress etc. no complaints here! The problem with the faulty power steering rack control unit was disappointing for a Mercedes with 50,000 miles. no complaints here! The problem with the faulty power steering rack control unit was disappointing for a Mercedes with 50,000 miles. More

I brought my car in for service and I was greeted immediately and checked in. The process was quick and the waiting area very clean and comfortable. Cold drinks and snacks were available and the staf immediately and checked in. The process was quick and the waiting area very clean and comfortable. Cold drinks and snacks were available and the staff was friendly and helpful. I brought my dog with me and she sat comfortably on her bed as we waited for the scheduled maintenance to be done. Check out was quick, easy and flawless. I had a great experience. Thank you. More

Overall great experience, considering the pandemic and supply chain disruption. Great team, great service and attention to details. supply chain disruption. Great team, great service and attention to details. More

The service itself was satisfactory but for the second time in a year I was told that my front tires were in the “red” and needed to be replaced. My tires are rated for 80,000 miles and have only 30,000 time in a year I was told that my front tires were in the “red” and needed to be replaced. My tires are rated for 80,000 miles and have only 30,000 miles on it so I questioned their recommendation. I returned to the place where I purchased my tires and they measured the tread on them and it was significantly different from what the Mercedes dealership told me. The tire shop said I had at least 15,000-20,000 miles on them before they needed to be replaced. I’m very disappointed that Mercedes tried to “upsell” me and possibly take advantage of me because I am a woman. Again this happened not only during my recent service, but also the previous service that I had over 6-months ago. I would caution anyone that gets their car serviced there. Very unethical practices. More

People were so nice and very accommodating. Kudos for Jeff especially the manager Dale, I will always recommend them to my family and friends to go to that dealership. Jeff especially the manager Dale, I will always recommend them to my family and friends to go to that dealership. More

I like the dealership and understand they are under staffed. I was told the service would take 90 minutes so I chose to wait. It took more than 3 hours and fouled my day up. staffed. I was told the service would take 90 minutes so I chose to wait. It took more than 3 hours and fouled my day up. More

The service department is very efficient and courteous. The waiting area is comfortable and neat The waiting area is comfortable and neat More

I'm going to call out these guys. Bought a car on a Friday and was told there was a part that needed replacement. Was told it would be ready Tuesday of the following week, ok that's fine. No communicat Friday and was told there was a part that needed replacement. Was told it would be ready Tuesday of the following week, ok that's fine. No communication after the sale, except "I'll ck". No reply after. Never felt like a priority once they had my signature. After 13 days the car was ready to pick up and add insult to injury the check engine light come on on my way home. Profit over people. Go anywhere else. More

Norm Hunter was very helpful and professional throughout the whole process. Buying a vehicle from this dealership is easy and enjoyable. the whole process. Buying a vehicle from this dealership is easy and enjoyable. More

Work was carefully explained, well executed and reasonably priced. The electronic payment process was very efficient. reasonably priced. The electronic payment process was very efficient. More