Associate seemed to be unaware that I had called in advance to ensure the tires were in stock. Instead of confirming for her own lack of info - she curtly asked me did MB have the tires in stock. Afterwards, I was shocked to see the price. Beyond the price, I have owned only MB since 1985. Your dealership lacks friendliness and both the Associate and the young gentleman at the drive up were unfriendly. Perhaps the team was having a bad day. As a recommendation, Beaverton MB should look at the service model at Fletcher Jones. They build ongoing professional working relationships with their customers. Randy at Fletcher Jones is a great example.
I realize that Beaverton is not Newport Beach, however, at a minimum the staff should know what is going on before the customer arrives - especially since I did all the calling to find the tires.
Note: my note is meant to be constructive. I am sure your staff have a lot of demands. Morning briefing with the entire team before the cars roll in - might make sure all the staff are well informed.
Ps I understand the no flat tires have a 2 year warranty. If you look back to my 2018 service records, you will see that I was charged for flat repairs..