Mercedes-Benz of Beaverton

Associate seemed to be unaware that I had called in advance to ensure the tires were in stock. Instead of confirming for her own lack of info - she curtly asked me did MB have the tires in stock. Aft advance to ensure the tires were in stock. Instead of confirming for her own lack of info - she curtly asked me did MB have the tires in stock. Afterwards, I was shocked to see the price. Beyond the price, I have owned only MB since 1985. Your dealership lacks friendliness and both the Associate and the young gentleman at the drive up were unfriendly. Perhaps the team was having a bad day. As a recommendation, Beaverton MB should look at the service model at Fletcher Jones. They build ongoing professional working relationships with their customers. Randy at Fletcher Jones is a great example. I realize that Beaverton is not Newport Beach, however, at a minimum the staff should know what is going on before the customer arrives - especially since I did all the calling to find the tires. Note: my note is meant to be constructive. I am sure your staff have a lot of demands. Morning briefing with the entire team before the cars roll in - might make sure all the staff are well informed. Thank you. Ps I understand the no flat tires have a 2 year warranty. If you look back to my 2018 service records, you will see that I was charged for flat repairs.. More

I leased a new Mercedes 250 GLA 2018. I paid for annual maintenance. I brought the car in Wednesday, July 14 2021 and picked it up that evening. I had requested tires be rotated. They were not rotated and maintenance. I brought the car in Wednesday, July 14 2021 and picked it up that evening. I had requested tires be rotated. They were not rotated and they need to be rotated. When I called the receptionist she contacted the service advisor who told her to tell me that the tires were “staggered“ and therefore could not be rotated. I called back and talked to a sales associate who wanted to connect me to service but I requested that they text me if they are willing to rotate my tires and did not hear back. I did give my phone number. The owners manual states you “can rotate your tires if they are the same size wheels front and back. They recommend you rotate every 3 to 6000 miles. I will bring my car to tire dealer and have the rotation done because Beaverton Mercedes refused to do that. The service was fine everyone was cordial other than not performing service I requested. More

Vadem was very helpful. The service center was able to diagnose my issues, and set up a way to diagnose issues that we couldn't find this time. diagnose my issues, and set up a way to diagnose issues that we couldn't find this time. More

Max was very helpful and had constant contact with me with updates and recommendations. The car is running better than it has in a long time and returned it clean. I also love the loaner program since my with updates and recommendations. The car is running better than it has in a long time and returned it clean. I also love the loaner program since my car had to be in there over a week. More

The service was good. The only thing was that when getting there I was told that it would take 3 hours. Would be good to know that in advance as this was just a normal service getting there I was told that it would take 3 hours. Would be good to know that in advance as this was just a normal service More

They couldn’t figure out the problem my car had and they had it for a whole week. My car still messed up and they fixed and charged me for something that my car didn’t had. They should at least found the pr had it for a whole week. My car still messed up and they fixed and charged me for something that my car didn’t had. They should at least found the problem. More

Excellent service Chris kept me informed while my car was being serviced I was told that the car would repaired and inspected so there would be no further problems he car was detailed when it was returned. being serviced I was told that the car would repaired and inspected so there would be no further problems he car was detailed when it was returned. More

This Dealership made me feel at home! Brett was very helpful along with Nolan! They are awesome and gave me extremely competitive pricing! Hats off to them helpful along with Nolan! They are awesome and gave me extremely competitive pricing! Hats off to them More

I visited Mercedes Beaverton to put my new license plate to my car. As soon as I drove into the service center the service agent took care of what I wanted right away. It took just about 10-15min to complet to my car. As soon as I drove into the service center the service agent took care of what I wanted right away. It took just about 10-15min to complete which was so convenient and welcomed. And perfect! Thanks! More

Great service Vadeem was professional and caring. Thanks for all of your help I have had great service here since I bought my car at this dealership for all of your help I have had great service here since I bought my car at this dealership More