Mercedes-Benz of Beaverton

It was just a recall. Done as promised and they hand washes my car. 😊 Have had nothing but good experience so far. Thank you ,Mercedes! washes my car. 😊 Have had nothing but good experience so far. Thank you ,Mercedes! More

The agent told me my service is done and did car wash done but they didn’t wash my car. Agent offer me to wash car when i stop by. done but they didn’t wash my car. Agent offer me to wash car when i stop by. More

I would have rated 5 , but I got there and nobody out at service desk for 5 minutes and a group of guys just standing in car area. Nobody came up to me, so I went inside sales area, then walked out only th service desk for 5 minutes and a group of guys just standing in car area. Nobody came up to me, so I went inside sales area, then walked out only then did this nice person Chris I think helped me. We would have had Auxiliary battery done but got a higher quote the 2nd time. So my husband change his mind. More

All the service was fine; Chris is a great service associate, car was clean when it was returned, at least on the outside. No complaints at all. associate, car was clean when it was returned, at least on the outside. No complaints at all. More

I believe the service representative was named MAX. Don’t see that listing. Was scheduled on short notice. Service organization seemed to be run efficiently. Don’t see that listing. Was scheduled on short notice. Service organization seemed to be run efficiently. More

Clear expectations and readiness with the loaner, etc. to get me in and out quickly. Like the text messaging feature for status updates, pickup, invoicing, etc. get me in and out quickly. Like the text messaging feature for status updates, pickup, invoicing, etc. More

xxxx it! Communications is key. Over the four weeks (10 March - 8 April) my car was in the shop I had to try and pull information out of the shop. There was very little push. Upon pickup I asked again abou March - 8 April) my car was in the shop I had to try and pull information out of the shop. There was very little push. Upon pickup I asked again about a map update, a question I had initiated on 15 March. Now that I have ranted, the work was five star, the car looks great. You service advisors are busy. However any vehicle that is in for more than a few days need the owner updated a couple of times a wee, especially if completion is indeterminate. We have lives that have plans and are not always immediately available. More

Rebbecca Lee is best at what she does, makes sure im taken care off and always is happy to help. I am a returning customer and will continue to return as long as she is there. Ive had bad experiences wi taken care off and always is happy to help. I am a returning customer and will continue to return as long as she is there. Ive had bad experiences with other service advisors at MB of beaverton, they dont aknoledge me are rude or dont take the time to be welcoming. Glad Rebecca is there to help. More

Excellent service, support and scheduling, both on the phone and in person. Very clear communication. Delivered the car on time. Very good, clean environment to avoid picking up Covid-19 at their facility phone and in person. Very clear communication. Delivered the car on time. Very good, clean environment to avoid picking up Covid-19 at their facility. More