Mercedes-Benz of Beaverton

Amazing! At my service B appointment, they surprised me by (at no extra charge), fixing my squeaky door I’d had for over a year. by (at no extra charge), fixing my squeaky door I’d had for over a year. More

I called to make an appt for my A Service maintenance and was given the amount it would cost. When I arrived for my appt, the service Dept was busy so I waited for awhile and then found someone to help me. T was given the amount it would cost. When I arrived for my appt, the service Dept was busy so I waited for awhile and then found someone to help me. The gentlemen that helped me quoted me $65.00 more then what I was told originally on the phone. When I explained that I was surprised he said it was because I had a newer vehicle, but then reduced it by $30.00. I Also told him that my passenger mirror cap was missing and wanted to get an estimate on the cost to replace it. When I returned to pick up my car, they told me it would be over $1600.00 to replace my mirror cap because the tabs that held the cap on were missing. $1600.00!! That is ridiculous! A young man brought my car around and when the gentlemen asked him to park it out front, he rolled his eyes and grabbed the keys and left again. When he returned he seemed irritated. I told him thank you and held out my hand for the keys. He ignored me and gave it to the gentlemen that was helping me and walked away. When I paid my service fee it was the original quote I was given to begin with. I’m not sure why there was such a discrepancy in price quoted, but was happy it was the original price. I understand these are stressful times but Mercedes customer service in the past has always been excellent. I am contacting my insurance company to get my mirror repaired. I don’t want anyone to get in trouble but this is not the Mercedes Benz that I know and appreciate. Thank you More

Tony was amazing! He was really easy going and made the process quick and easy! Were so thankful to of worked with Tony and would recommend him to everyone We know! process quick and easy! Were so thankful to of worked with Tony and would recommend him to everyone We know! More

I’m from out of state. I want to thank you for the quick appointment time and being so accommodating in a stressful situation. Your staff rocks appointment time and being so accommodating in a stressful situation. Your staff rocks More

Thank you Noel! I really appreciate the help that you provided, excellent service and friendly attitude. I hope to have the same service the next time as well. Really set the bar high. Thank you again provided, excellent service and friendly attitude. I hope to have the same service the next time as well. Really set the bar high. Thank you again More

We were very pleased with the service that we got. Rebecca did a great job keeping us informed and she was a delight to work with Rebecca did a great job keeping us informed and she was a delight to work with More

Took a while to diagnose, but finally settled upon my Trailer Recognition Module as the failed component. Was told to bring in the car, and the techs got slammed, so a fairly long wait to get it in. Trailer Recognition Module as the failed component. Was told to bring in the car, and the techs got slammed, so a fairly long wait to get it in. More

Norm was very cordial, knowledgeable, kind and helpful. We really enjoyed our experience with Mercedes. This was our first time looking at Mercedes and it won't be our last! We really enjoyed our experience with Mercedes. This was our first time looking at Mercedes and it won't be our last! More

Need some serious organization. Taking an hour to drop off a car with an appointment is unacceptable. Manager needs to understand that a customer waiting takes precedence over "finishing up some paoerwor off a car with an appointment is unacceptable. Manager needs to understand that a customer waiting takes precedence over "finishing up some paoerwork". More

My experience started out great. Dennis Campbell was fantastic to work with. He found me the exact car that I wanted and a lower payment. The financial part was disappointing. Alex didn't return my call fantastic to work with. He found me the exact car that I wanted and a lower payment. The financial part was disappointing. Alex didn't return my calls or follow through so that affects a businesses'reputation. My salesman was very helpful through all of this. The general manager, Roman was able to get things done efficiently for me which I greatly appreciate. Dennis Campbell is the reason I would give this dealership another chance. They need to make sure the Financial person is trained and has the support they need if people have been furloughed. I am loving my new vehicle, so thank you for your assistance, Roman. Karen Kelly More