Mercedes-Benz of Beaverton

Norm hunter is a great salesman, gets you the right car for you at a fair price. He is able to explain all the new features to my Girlfriend who loves her new C300 cabriolet for you at a fair price. He is able to explain all the new features to my Girlfriend who loves her new C300 cabriolet More

Shopped Online picked up the car in the store The sales process was smooth, no heavy pushing by the sales rep, easy negotiation and the car was ready when we got there. The salesman was a nice gu The sales process was smooth, no heavy pushing by the sales rep, easy negotiation and the car was ready when we got there. The salesman was a nice guy and despite the Covid19 restrictions, including appropriate distancing, plexiglass at doc signing and masks by all the process was friendly and engaging. More

Absolutely incredible service. Norman, Romano and Tony were so great and helpful that we are now in our 3rd lease. The full staff are outstanding. were so great and helpful that we are now in our 3rd lease. The full staff are outstanding. More

High effort for Customer Ex. Needs attention 2 detail. In general, the people I have interacted with show a lot of effort to provide a good experience. An observed gap is an attention to detail. My recen In general, the people I have interacted with show a lot of effort to provide a good experience. An observed gap is an attention to detail. My recently purchased CPO had several deficiencies on delivery date: - carpets weren’t cleaned in the back seat. - passenger sound system vent was dented. - previous drivers personal belongings were still in the car: - emotional support animal card - blood donation card - employee access badge - significant rattles were not resolved - an inspection of the paint was not complete The effort that service is making to resolve the issues is what continues to maintain my trust. The lack of attention to detail unfortunately reduces the sales experience. More

Awesome service department and great problem resolve by Chris. He heard the problem and resolved above and beyond. I will be going back for sure Chris. He heard the problem and resolved above and beyond. I will be going back for sure More

Tony Yan made my entire lease experience great. I will recommend that friends and family see Tony Yan for their next Mercedes Benz. I will buy/lease from Tony again. recommend that friends and family see Tony Yan for their next Mercedes Benz. I will buy/lease from Tony again. More

Like the location and friendliness. However was not notified that my car (left for service) was waiting for parts and would need to stay overnight. I could have gone home sooner instead of waiting to notified that my car (left for service) was waiting for parts and would need to stay overnight. I could have gone home sooner instead of waiting to be notified with the loaner car. Then, when I picked up the car the next day, I was billed twice for the service. No one recognized until I received my credit card bill. More

Work with Tony to lease Mercedes for my wife. It was extremely easy and no hassle to work with Tony in sales and the GM Romano. The next vehicle for our family will be from here again. If you are lookin extremely easy and no hassle to work with Tony in sales and the GM Romano. The next vehicle for our family will be from here again. If you are looking for Mercedes or any other make for a vehicle, go and ask for Tony. You will not regret a single minute, easiest place to buy or lease... More

I came in without an appointment for a dead battery and I was taken care immediately and received quick and expert service. I also inquired about new cars and unfortunately the sales people did not have in was taken care immediately and received quick and expert service. I also inquired about new cars and unfortunately the sales people did not have information about the 2021 (ie color options, body style changes). But one thing I do like about Mercedes’ dealers is there is never pressure to buy something. It is more about taking care of me. More

The dealership has failed to contact me three times when they said they would and has not responded to my message. The part they ordered initially for my repair was "packaged incorrectly" and after three we they said they would and has not responded to my message. The part they ordered initially for my repair was "packaged incorrectly" and after three weeks they have not contacted me regarding the correct part. I received four separate notices about a recall replacement and after more than six weeks, starting with an in-person visit, the part still has not been fixed. Another part they did fix was charged at more than I was quoted initially. At this point, I am ready to drive farther to find a dealer that takes service seriously. More