Mercedes-Benz of Beaverton

Like the location and friendliness. However was not notified that my car (left for service) was waiting for parts and would need to stay overnight. I could have gone home sooner instead of waiting to notified that my car (left for service) was waiting for parts and would need to stay overnight. I could have gone home sooner instead of waiting to be notified with the loaner car. Then, when I picked up the car the next day, I was billed twice for the service. No one recognized until I received my credit card bill. More

Work with Tony to lease Mercedes for my wife. It was extremely easy and no hassle to work with Tony in sales and the GM Romano. The next vehicle for our family will be from here again. If you are lookin extremely easy and no hassle to work with Tony in sales and the GM Romano. The next vehicle for our family will be from here again. If you are looking for Mercedes or any other make for a vehicle, go and ask for Tony. You will not regret a single minute, easiest place to buy or lease... More

I came in without an appointment for a dead battery and I was taken care immediately and received quick and expert service. I also inquired about new cars and unfortunately the sales people did not have in was taken care immediately and received quick and expert service. I also inquired about new cars and unfortunately the sales people did not have information about the 2021 (ie color options, body style changes). But one thing I do like about Mercedes’ dealers is there is never pressure to buy something. It is more about taking care of me. More

The dealership has failed to contact me three times when they said they would and has not responded to my message. The part they ordered initially for my repair was "packaged incorrectly" and after three we they said they would and has not responded to my message. The part they ordered initially for my repair was "packaged incorrectly" and after three weeks they have not contacted me regarding the correct part. I received four separate notices about a recall replacement and after more than six weeks, starting with an in-person visit, the part still has not been fixed. Another part they did fix was charged at more than I was quoted initially. At this point, I am ready to drive farther to find a dealer that takes service seriously. More

Excellent customer service in spite of our current challenging social environment. Perfect applicable car repairs while keeping me informed of the diagnosis throughout the process. Keep it up!! challenging social environment. Perfect applicable car repairs while keeping me informed of the diagnosis throughout the process. Keep it up!! More

The process was efficient, the dealership was clean and safe and the service provided and the process was quick and easy. Thank you for the service. safe and the service provided and the process was quick and easy. Thank you for the service. More

Simply the best all around from sales to customer services.attentive and practical never feel like I’m not part of the family thank you services.attentive and practical never feel like I’m not part of the family thank you More

Had a great experience! Norman was very helpful and guided me through the process. I would definitely come back to Mercedes Benz of Beaverton for future service. guided me through the process. I would definitely come back to Mercedes Benz of Beaverton for future service. More

Our sales person was very personable and fun. However we purchased a 2019 c class convertible coupe. A week later while washing it I noticed it has been scraped on the front end. It took 5 attempts to eve purchased a 2019 c class convertible coupe. A week later while washing it I noticed it has been scraped on the front end. It took 5 attempts to even get someone to respond to me. Finally he reached out to Norm who took care of it! The story doesn’t end there however when I went to pick the car up from service it was left FULL of leaves and crap from someone’s feet. I would have expected much better from Mercedes!! More

I had a great purchase experience and loved my car, but two issues presented themselves within weeks/a couple months. Once it rained, numerous small chips appeared on the hood, rusted ones which indicated two issues presented themselves within weeks/a couple months. Once it rained, numerous small chips appeared on the hood, rusted ones which indicated they were older. My body shop guy guessed that they had been covered with water-based paint. And then, three months after purchasing it, the rear differential went out and I was out a car. The car dealer and I had agreed that it was a used car, so not perfect, but he did say it was a decent car that would last me for a good while. For both issues, I contacted the dealer to see if they would help with the situation, but was just put off with statements such as, “I’ll ask my manager and get back to you.” And then I wouldn’t hear back. I’ve given up at this point. and then I wouldn’t hear back. I’ve given up at this point. More