Mercedes-Benz of Beaverton

Excellent customer service in spite of our current challenging social environment. Perfect applicable car repairs while keeping me informed of the diagnosis throughout the process. Keep it up!! challenging social environment. Perfect applicable car repairs while keeping me informed of the diagnosis throughout the process. Keep it up!! More

The process was efficient, the dealership was clean and safe and the service provided and the process was quick and easy. Thank you for the service. safe and the service provided and the process was quick and easy. Thank you for the service. More

Simply the best all around from sales to customer services.attentive and practical never feel like I’m not part of the family thank you services.attentive and practical never feel like I’m not part of the family thank you More

Had a great experience! Norman was very helpful and guided me through the process. I would definitely come back to Mercedes Benz of Beaverton for future service. guided me through the process. I would definitely come back to Mercedes Benz of Beaverton for future service. More

Our sales person was very personable and fun. However we purchased a 2019 c class convertible coupe. A week later while washing it I noticed it has been scraped on the front end. It took 5 attempts to eve purchased a 2019 c class convertible coupe. A week later while washing it I noticed it has been scraped on the front end. It took 5 attempts to even get someone to respond to me. Finally he reached out to Norm who took care of it! The story doesn’t end there however when I went to pick the car up from service it was left FULL of leaves and crap from someone’s feet. I would have expected much better from Mercedes!! More

I had a great purchase experience and loved my car, but two issues presented themselves within weeks/a couple months. Once it rained, numerous small chips appeared on the hood, rusted ones which indicated two issues presented themselves within weeks/a couple months. Once it rained, numerous small chips appeared on the hood, rusted ones which indicated they were older. My body shop guy guessed that they had been covered with water-based paint. And then, three months after purchasing it, the rear differential went out and I was out a car. The car dealer and I had agreed that it was a used car, so not perfect, but he did say it was a decent car that would last me for a good while. For both issues, I contacted the dealer to see if they would help with the situation, but was just put off with statements such as, “I’ll ask my manager and get back to you.” And then I wouldn’t hear back. I’ve given up at this point. and then I wouldn’t hear back. I’ve given up at this point. More

Third grade dealership an embarrassment for Mercedez Benz I purchased a car three months ago that showed up damaged and after three months I still don’t have my registration and my bank still doesn’t h Benz I purchased a car three months ago that showed up damaged and after three months I still don’t have my registration and my bank still doesn’t have the original title Disappointing More

Service manager did not follow up with vehicle pick up after service was completed. Vehicle was returned dirtier than when it was dropped off. When a Carwash was requested, other service managers who as after service was completed. Vehicle was returned dirtier than when it was dropped off. When a Carwash was requested, other service managers who assured Chris in completing the transaction seemed hesitant to offer this service. The past 30 years of dealing with Mercedes service has gone from bad to worse. Key batteries NEVER get repacked for the past 8 years of routine service. Sunglasses missing after detail service, etc. More

They are always there to make sure that your vehicle is in perfect running condition and able to get in for repairs on my schedule thanks in perfect running condition and able to get in for repairs on my schedule thanks More

Terrible service representative Brittany! Rude and Negative Attitude Disrespectful! I took my business to Mercedes-Benz of Portland because of her! Had to wait 2 days and did not get the door handle f Negative Attitude Disrespectful! I took my business to Mercedes-Benz of Portland because of her! Had to wait 2 days and did not get the door handle fixed! More