Mercedes-Benz of Beaverton

Simple oil change Made an online appointment for a service oil change. I bought my car from this dealership with a “package”. I waited 2 hours to have my oil changed a Made an online appointment for a service oil change. I bought my car from this dealership with a “package”. I waited 2 hours to have my oil changed and no one talked to me about my car nor did anyone step up to ask. I feel like an outsider.( yes I know I am not a Mercedes owner) and then no one “ knows how to turn off my indicator light” in my car. So I had to drive to Acura to get that done. This isn’t the only time this has happened. I wouldn’t have bought the package if I knew this would be the case every time. Disappointing. More

Awesome experience Gene made buying a car so easy, we came from out of State and his service was excellent. Spent time helping us learn the car and we truly appreciated Gene made buying a car so easy, we came from out of State and his service was excellent. Spent time helping us learn the car and we truly appreciated it. More

Norman Hunter is Perfect If you're going to buy a MB go to Beaverton and see Norm. Not only did he spend hours with me explaining everything in the model I wanted (GLC) he wou If you're going to buy a MB go to Beaverton and see Norm. Not only did he spend hours with me explaining everything in the model I wanted (GLC) he wouldn't let me settle for less than what I wanted. He found a car in the exact color with all the features I wanted at another dealership, IN UTAH, and had it shipped! It came and I was so happy! He started showing me features before my appointment to learn about the car. He's the sweetest man and strives to make his customers happy. More

Very responsive to my preferences. Kristina did a very nice job for me in terms of getting the car I wanted to Portland from Seattle. So far I’ve been happy with her & Mercedes of Beave Kristina did a very nice job for me in terms of getting the car I wanted to Portland from Seattle. So far I’ve been happy with her & Mercedes of Beaverton. More

Awesome experience working with Ernie. He was there to help us to the very end and we found the car that was just for us. Great job Ernie!!! experience working with Ernie. He was there to help us to the very end and we found the car that was just for us. Great job Ernie!!! More

Great visit to the service department We used to not enjoy bringing our car in as the service was slow, they always tried to sell us extra work, and it was not very friendly. This time it We used to not enjoy bringing our car in as the service was slow, they always tried to sell us extra work, and it was not very friendly. This time it was awesome!! Great service, exact wait time and enjoyable experience. Good job! Really important for such expensive vehicles to have the best service. More

Frustrating My first time to Beaverton Mercedes as well as for the 10K service. It took over 2.5 hours (I was told 1.5 hrs when scheduling). Service tech didn't e My first time to Beaverton Mercedes as well as for the 10K service. It took over 2.5 hours (I was told 1.5 hrs when scheduling). Service tech didn't explain at all what work was going to be done nor review the work performed when it was finally finished. I had to ask if tires were rotated, as well what other items were included in a 10K service. The information was not offered without my inquiring - just wanted to have me sign, pay and then wait another 20 minutes as my car was cleaned. Overall not impressed with the process once I arrived till when I left. Not a very friendly bunch that day. Except for the receptionist that took my call that morning when I had to reschedule for a later appt. More

Scheduled Service The service on my vehicle was done in a timely fashion. I was given a rental until the service was completed. The staff was great to deal with. The Me The service on my vehicle was done in a timely fashion. I was given a rental until the service was completed. The staff was great to deal with. The Mercedes team goes beyond what is required to make their services excel. More

Mercedes of Beaverton service is the best! I consistently have a 5-star experience at Mercedes of Beaverton service department! My rep of choice is Chris Walters. He is an excellent communicat I consistently have a 5-star experience at Mercedes of Beaverton service department! My rep of choice is Chris Walters. He is an excellent communicator and is incredibly accommodating of my schedule and service needs. Thank you Mercedes of Beaverton! More

Inexperienced lousy service First service requested by the service center but when arrive, the service advisor quoted for 10k service which was not due for my vehicle. When asked First service requested by the service center but when arrive, the service advisor quoted for 10k service which was not due for my vehicle. When asked, the service advisor, Rebecca condescendingly said that it was either 10k or 1 year which I responded that my E300 was not due for either. She then told me to either deal with it or rescheduled when it was due. Next I asked if I could speak to somebody regarding the Attention Assist feature in which again she rudely responded that it is weekend and only skeleton crew available and to set up appointment during weekdays. It was a simple question which she either is uninformed or just plain unhelpful. Then when my vehicle was ready, the car was poorly washed with the tires being not cleaned at all which I specifically requested in the beginning. Overall bad experience for my first Mercedez. Never experienced such rude service advisor at Audi and this would be my first and last mercedez More