Mercedes-Benz of Beaverton

service center performances The service center was very courteous and informative. They did a very good job of performing the tasks for this service. they had paid attention to The service center was very courteous and informative. They did a very good job of performing the tasks for this service. they had paid attention to the details. Thanks you More

Very Pleasant Experience! It was time for "Service B" for our GLC-300 and, even though we didn't buy the car at this dealership, we made an appointment for this service at the It was time for "Service B" for our GLC-300 and, even though we didn't buy the car at this dealership, we made an appointment for this service at the Beaverton dealership. We were able to get an appointment right away (within 2 days of our call). We were given a loaner vehicle which was in excellent condition. The appointment was scheduled for approximately 3.5 hours and it was ready in 3. We went over to pick the car up and it was washed and vacuumed and all the work was completed. There was a loose runner piece on the cargo area vanity cover - it was missing a screw - and they replaced the whole screen! This was an excellent experience and we will go back for future service needs. Everyone we came into contact with was friendly and helpful and exhibited a sincere sense of caring about our business. More

Felt like a bother I have taking my car here since I bought it. When I called to make the appointment I let them know it had been in an accident and needed to have other I have taking my car here since I bought it. When I called to make the appointment I let them know it had been in an accident and needed to have other things looked at than just the scheduled maintenance and I believed there were outstanding recalls on the car. None of that seemed to have been noted on the appointment. Instead of telling me it could be a long appointment and to arrange for a ride or a loaner it seemed like a surprise I would be waiting. No cars were available and I had no way back home (over 20 miles). I got one update after an hour that the one problem would take an hour or more to diagnose and potentially repair and the other services had not been started. Honestly I’m not sure I’ll bother to drive down there for service again. If I’m paying a premium to be there I want to get exceptional service and that wasn’t the case this time. I’ve owned the car for 3 years and the name on the appointment wasn’t even correct because no one has changed it on your vin record More

Excellent service and communication I brought in my car to get a fluid leak fixed. It took a few days to get the issue addressed and Chris did a very good job of communicating throughout I brought in my car to get a fluid leak fixed. It took a few days to get the issue addressed and Chris did a very good job of communicating throughout while understanding my timelines and getting the work prioritized so I could take my pre-planned long road trip. I was really happy with the quality of the service and had a very good experience overall. Thanks Chris ! More

Amazing service! As always Chris Walters did an amazing job! He is very detailed, professional and friendly. Mercedes Benz of Beaverton needs more people like Chris. K As always Chris Walters did an amazing job! He is very detailed, professional and friendly. Mercedes Benz of Beaverton needs more people like Chris. Keep doing what you are doing, Chris!!!! Thank you for everything you do for this company! More

Excellent service for my SLK I was pleasantly surprised at the complete and dedicated service I received. From initial encounter through the lengthy process of getting my SLK repa I was pleasantly surprised at the complete and dedicated service I received. From initial encounter through the lengthy process of getting my SLK repainted I continued to be impressed. More

Wonderful experience with the purchase of my MB GLE 43 Coupe I worked with Tony Yan at the Mercedes Benz of Beaverton, sales person. He was very kind, informative and cost conscience helping me getting a great I worked with Tony Yan at the Mercedes Benz of Beaverton, sales person. He was very kind, informative and cost conscience helping me getting a great deal on my recent purchase. He was very equipped to answer all of my questions and simply make this purchase a wonderful experience. Thanks very much Tony. More

Setvice The work was completed in a timely manner.. I was made aware of the problem and they had the part on hand and it was replaced . The work was completed in a timely manner.. I was made aware of the problem and they had the part on hand and it was replaced . More

New car service for faulty thermostat I think the work they did on my car was good but the service was poor and unexpected for Mercedes. I waited 30 min to get a loaner and although I said I think the work they did on my car was good but the service was poor and unexpected for Mercedes. I waited 30 min to get a loaner and although I said I’d be there at an exact time to return loaner and pick up my car, I had to wait again. I think they could do better. More

firs service excellent service level and professionalism, the personalized attention from General manager (Romano) was fantastic, his team very engage on provide excellent service level and professionalism, the personalized attention from General manager (Romano) was fantastic, his team very engage on provide best solution for customers , highly recommended. More