Mercedes-Benz of Beaverton

Great Hassle Free Experience Pleasure to deal with Dennis and the team in Beaverton. Very good experience. Hassle free and Dennis was successful in finding the exact CLA configura Pleasure to deal with Dennis and the team in Beaverton. Very good experience. Hassle free and Dennis was successful in finding the exact CLA configuration we were looking for. More

Service department to my rescue I had a immediate urgency with my vehicle I live two hours away from the dealership and upon calling Chris Walters, he came to my rescue was able to I had a immediate urgency with my vehicle I live two hours away from the dealership and upon calling Chris Walters, he came to my rescue was able to immediately diagnose repair and get me back on the road within two hours after I arrived to the dealership More

Extremely professional! Service at Mercedes of Beaverton is always a pleasant experience. Dylan is the consummate professional, and is responsive to any questions or concern Service at Mercedes of Beaverton is always a pleasant experience. Dylan is the consummate professional, and is responsive to any questions or concerns. Thanks again for the great service experience. More

Quick and great customer service I brought my car in for an airbag recall. Service team did a thorough inspection and relayed information to me quickly of what needed to be worked on I brought my car in for an airbag recall. Service team did a thorough inspection and relayed information to me quickly of what needed to be worked on in addition to the airbag recall. Great customer service. More

Chris Walters is the best! Chris Walters at Mercedes is a gem of a Service Manager. Thank you for your kind and supportive service. I appreciate the speed and clarity of which y Chris Walters at Mercedes is a gem of a Service Manager. Thank you for your kind and supportive service. I appreciate the speed and clarity of which you take care of your customers. More

Internet purchase where car was not as promised Salesmen promised "pristine,immaculate,exceptional condition."Car delivered by closed carrier chosen and paid for by Dealer(i.e. their agent) had: 1 Salesmen promised "pristine,immaculate,exceptional condition."Car delivered by closed carrier chosen and paid for by Dealer(i.e. their agent) had: 1)Hail -damage on hood ,roof, passenger door 2) paint chips on driver's door and rear quarter panel-with bad touch up job 3) spoiler under front bumper scraped and torn in parts - 4) 3 inch long .12 inch wide deep scratch on rear quarter panel 5) 1 inch long .15 inch wide scrape on rear bumper left side- several short center rear bumper vertical cuts 6) Pitted and rusted AMG chrome rims The carrier pick -up sheet noted the pitted rusted rims,driver side paint-chips, and center rear bumper damage even though car was picked up during intermittent rain. Carrier pictures, requested by me, pointed out hail damage on passenger door and other problems.Carrier tells me car was in covered carrier for entire trip while salesman says that is not the case.Why should this matter to me when my deal was that I'd pay $20,450 for the car as promised to me delivered in Iowa? The interior was as promised-pristine.The 31 Dealer pictures demonstrated that the interior was pristine.The Dealer's exterior pictures did not show the flaws as herein above noted because of the distance from which they were taken.I sent the dealer pictures showing several of the exterior flaws and they told me to take it up with the carrier even though I had no contractual relationship with the carrier. I took the car to get 3 estimates and the lowest ,which does not include the replacement of the rims is over $6,300. Bottom line I know I bought a used car and even though it only had 19,986 miles on it I didn't expect an outstanding no problem vehicle but I also didn't expect that it would cost me more than 30% of the purchase price to get the car's obvious flaws fixed. More

Perfect I drive 40 miles 1 way and it is worth it. Chris Walters makes an 80 year old women feel safe on the road. Because of him I will be back for ny nw tir I drive 40 miles 1 way and it is worth it. Chris Walters makes an 80 year old women feel safe on the road. Because of him I will be back for ny nw tires. More

GREAT SERVICE!! HIGHLY RECOMMENDED! Norm and Chris Walters gave me the BEST service every time at Mercedes Benz of Beaverton! These guys go above and beyond to make sure I was satisfied Norm and Chris Walters gave me the BEST service every time at Mercedes Benz of Beaverton! These guys go above and beyond to make sure I was satisfied as a customer, in which I was. I will not go anywhere else! If I need a new car in the future, Norm will be the one I'll be calling! If you need service done, I will contact Chris W.! Thanks guys for your great service! More

Bruce Stromenger was great to work with Bruce made the buying process easy and fast. I am very thankful for his expertise and knowledge. I will definitely buy my next car from Bruce. Thanks Bruce made the buying process easy and fast. I am very thankful for his expertise and knowledge. I will definitely buy my next car from Bruce. Thanks for making it easy. More

horrible customer service By far the worst service experience ever. Look before scheduling my service appointment I had read the reviews. Out of convenience I scheduled my ap By far the worst service experience ever. Look before scheduling my service appointment I had read the reviews. Out of convenience I scheduled my appointment on canyon. Huge mistake. I own my 2015 glk 350, and had been having some issues with my brakes pulsating. When I called in the am they were not able to locate my information as they had just got a new system, I had to spell my name five times. She asked if I would need a loaner car and scheduled me for that evening 4/25/19 at 5:15. I arrived at 4:50 only to be told I didn't have an appointment. Then asked who I had spoke with. Luckily I had a text conformation showing I had an appointment with this rude so called service agent "Dylan Rothamel" who then when I explained I had called and schedule the night before so I could receive a loaner for work, said....no where does this say anything about a loaner....ummm how about addressing the fact that I do have an appointment before going right into you don't get a loaner....then saying...I doubt we have one but I will check with our loaner something rather....I am going to need your drivers licence credit card and proof of insurance....no eye contact curt, clacking away at his keyboard....continuing to say so what is your issue on why you are here? I begin to explain about my pulsating brake pedal....to which he cuts me off and says well that is most likely a brake rotar issue that wouldn't be covered by warranty regardless.....ok ...Dylan before assuming that is the case could you take a look ...I mean have a person who is a mechanic who is certified to look at my Mercedes diagnosis this......I am thinking this...I do not say this....then he goes....OH.....Your warranty expires today. I was like today? Ok.....so I am here I asked when I called this morning, and no today is expired. He is like I will need to get authorization to see if I can even look at your car without first charging you diagnostic fees...so he asks his coworker..."yeah her warranty expires today ...how does that work he says..."normally its the day previous that we stop servicing the car"...so I said is this a Mercedes of Beaverton policy? He said no....it is Mercedes Benz period. He had also mentioned that I needed a software update so I inquired about that too, and he said...yeah that takes 30-45 minutes and you will need an appointment for that? Um-mm did I not schedule an appointment at 5:15 it is currently 5:05, I also inquire about the airbag recall, to which he says, yeah that is a thing, but that is not available yet for your year car. He then says so do you want to make an appointment to have your rotors looked at? Here is the thing, regardless I need my rotors fixed. Period. However I have never been treated so rudely or disrespectful ever. It was completely injust. I will take my car and my business anywhere but here. Do not partake at this establishment ...take the drive to Wilsonville, the family owned environment and care is well received and noted...I am going to post my experience on every social platform i can so this doesn't happen to another patron. BTW I had my husband call this DYLAN ROTHAMEL back who did not return his call as of yet, even though the receptionist said before his end of shift he would call back. Horrible Horrible Horrible experience. More