Mercedes-Benz of Beaverton

Excellent Customer Service Chris is very knowledgeable, professional, focused, and courteous. He laid out the options very clearly and kept me updated. He answered all of my qu Chris is very knowledgeable, professional, focused, and courteous. He laid out the options very clearly and kept me updated. He answered all of my questions and met the timelines. I am very happy with the way repairs were completed. Thanks More

They don’t stop fixing until it’s done Unfortunately I got a bad apple and began to know my service advisor and the crew due to all the work my ML350 required. Through all the work the Beav Unfortunately I got a bad apple and began to know my service advisor and the crew due to all the work my ML350 required. Through all the work the Beaverton Mercedes service group has been fast, efficient and surpassed any expectations of any auto service I’ve visited. Chris B is the man, first. He takes the brunt of of any foul words I may have let out and let them roll, providing only the best response, that they are continuing to work on the beast of an engine I wanted to drive. Second, the management is accommodating. The records weren’t always clear and I’ve been at the mercy of poorly handled documents which the Mercedes group has helped see through and accomplish my goal of getting back into a perfectly working vehicle. Third, when my advisor couldn’t quite explain, the tech took time to define issues with the engine and let me know all would be good. I appreciate the hard work and dedication to the engines and soft skills for the hard headed customers, like myself. Great job, everyone! More

Excellent Customer Service I kept getting continuous updates on my car. It was professionalism at best. I am very happy with the way repairs were completed and also liked the wa I kept getting continuous updates on my car. It was professionalism at best. I am very happy with the way repairs were completed and also liked the way they get the customer approval on web. Thanks More

Amazing service Super friendly and efficient service Never had a bad experience with Mercedes and the chocolate was also amazing!! I highly recommend my Beaver Super friendly and efficient service Never had a bad experience with Mercedes and the chocolate was also amazing!! I highly recommend my Beaverton service center Thanks 🙏 More

Excellent service An excellent experience from drop off to pick up. Very professional and courteous team! I would recommend them to anyone looking for a high quality An excellent experience from drop off to pick up. Very professional and courteous team! I would recommend them to anyone looking for a high quality experience. More

B service + alignment My service attendant, Chris, was ready for me when I arrived and handled everything swiftly so that I was out the door quickly. My car was ready when My service attendant, Chris, was ready for me when I arrived and handled everything swiftly so that I was out the door quickly. My car was ready when promised. More

60K service and detail I worked with Dylan who walked me through all the details of the 60K service and the pricing. He alerted me during the servicing that a new issue that I worked with Dylan who walked me through all the details of the 60K service and the pricing. He alerted me during the servicing that a new issue that cropped up could possibly be covered by my extended warranty and worked diligently to get that covered. I had a coupon to help defray costs and Dylan applied that to my charges. I was able to pay my bill online and pick my car up when requested and it was all great. And the detailing was fantastic...as usual. Worth every penny. More

Customer Service From the moment I walked in to Mercedes in Beaverton I have had the best customer service experience! Though I did not buy a Mercedes from them, I did From the moment I walked in to Mercedes in Beaverton I have had the best customer service experience! Though I did not buy a Mercedes from them, I did purchase another used car. Everyone that I have worked with has been amazing! I requested to have something taken care of on the car at the time of purchase, not only did Ian and his manager agree they also went above my request and offered a few other things to be done to my car. I have been working with Chris Walters in the service department. When my daughter and I needed a ride from Vancouver to the dealership in Beaverton he sent someone to pick us up and bring us there. This is what amazing service looks like. They have not only made the process of buying a car stress free but they have also gone above and beyond what ANY dealership would do or has ever done. More

A pleasure to bring my car in for service The service attendant answered all of my questions.I feel that the service questions I asked were answered completely and I was reassured by the info The service attendant answered all of my questions.I feel that the service questions I asked were answered completely and I was reassured by the information they gave. I find the service exemplary and one of the reasons why I continue to bring my Mercedes to your location. Don I feel that the service questions I asked were answered completely and I was reassured by the information they gave. I find the service exemplary and one of the reasons why I continued to bring my Mercedes to your location. More

B Service. I was promised a loaner while my car was in for service. On arrival to the dealership I was advised the loaner was not available, although I was offe I was promised a loaner while my car was in for service. On arrival to the dealership I was advised the loaner was not available, although I was offered a shuttle or Uber ride home, I had commitments that required having my own vehicle. More