Mercedes-Benz of Beaverton

Used car nightmare! We bought a used Infiniti on 12/8/18, (our salesman was awesome.) On 1/10 check engine light came on. Couple days later we got a call from the dealer We bought a used Infiniti on 12/8/18, (our salesman was awesome.) On 1/10 check engine light came on. Couple days later we got a call from the dealer saying that they forgot to pass DEQ before they sold it. We also informed them about the check engine light and took it into them on 1/16. They had it for a week before we got details from them as to what was wrong with the car. They said they had to take it over to the Infiniti dealership to have the codes ran since they weren’t equipped to do it themselves. The report showed over $8,000 in repairs including but not limited to a new transmission and catalytic converter. There were a few other items wrong too including some cooling fans and other things. They said that there was a stand off between the sales department and service department since the sales department didn’t want to pay for anything but they were at fault for selling it to us without passing DEQ and in order to give it back to us they had to get that done. So we continued to wait. On February 7th I called the service manager and found out that they had the transmission replaced at Infiniti, brought it back and were planning on doing the catalytic converter themselves and then they would have to drive it until the light went off and then take it to DEQ. Here we are now February 19th.....A month has gone by since we originally took it took them. My husband left another message with them this morning and we rarely get a call back. I feel like this is being handled really badly. We bought the car from what we thought was a reputable dealership. I very much appreciate that they have given us a loaner car to drive thru this whole thing at no expense. But if I were to have a friend looking for a car I’d tell them to stay away from Mercedes of Beaverton! More

Awesome!! I brought in my B-class electric for service and the team was great at keeping me informed of the status and taking care of the vehicle. The loaner se I brought in my B-class electric for service and the team was great at keeping me informed of the status and taking care of the vehicle. The loaner service made the process extremely convenient. Great service from Jeff. I will be happy to go back again.,. More

Courteous, efficient, informative...perfect! I always feel Beaverton Mercedes Benz cares about me and my car. What ever needs I have they keep me informed of the situation, timing and costs. They I always feel Beaverton Mercedes Benz cares about me and my car. What ever needs I have they keep me informed of the situation, timing and costs. They take time to be sure my needs are met with loaner cars etc so my day can continue while they do the work I need. The personnel is always very happy and nice as well as being sure I’m taken care of. They are the best! More

Thanks so much, Bruce1 Bruce and the team do a great job of getting the vehicle you want at the price that you can afford. Bruce did a great job of locking in the vehicle t Bruce and the team do a great job of getting the vehicle you want at the price that you can afford. Bruce did a great job of locking in the vehicle that I wanted. Thanks all! More

it was fine It was fine. Dylan scheduled us promptly, arranged for a loaner vehicle, kept us up to date on the progress and was there to explain everything. It was fine. Dylan scheduled us promptly, arranged for a loaner vehicle, kept us up to date on the progress and was there to explain everything. More

Great service by Jeff and the team. They were quick and made it easy for me to take a meeting while I was waiting. They did an awesome job. Great service by Jeff and the team. They were quick and made it easy for me to take a meeting while I was waiting. They did an awesome job. Great service by Jeff and the team. More

Great customer service I bought a used 2015 Chrysler 200 from Ian and it was without a doubt the best experience I’ve had at a dealership. I highly recommend this dealership I bought a used 2015 Chrysler 200 from Ian and it was without a doubt the best experience I’ve had at a dealership. I highly recommend this dealership if you’re looking for a new or used car. More

Exceptional Service I took my vehicle in for a minor service. I was extremely pleased with the service I received from Chris Browarski and the staff at Mercedes Benz of B I took my vehicle in for a minor service. I was extremely pleased with the service I received from Chris Browarski and the staff at Mercedes Benz of Beaverton. More

Best Sales Staff to go through when buying a New Mercedes Mercedes of Beaverton is the best dealership to go to for buying a new Mercedes. Don't bother wasting your time at Mercedes of Portland or Wilsonville Mercedes of Beaverton is the best dealership to go to for buying a new Mercedes. Don't bother wasting your time at Mercedes of Portland or Wilsonville. The guys here at Mercedes of Beaverton beat out both of those other dealerships and had fantastic customer service! Brett was the Sales Rep that we dealt with at this location and Romano helped make the deal possible and treated us like we were their number one customers. So thank you guys both once again, we will be back soon once we're ready to purchase another AMG. More

New to Me GLC.. We came in looking to test drive a Used Glc300 and left as a New Mercedes Owner.. Thank you Dennis for taking the time showing us how awesome this AMG We came in looking to test drive a Used Glc300 and left as a New Mercedes Owner.. Thank you Dennis for taking the time showing us how awesome this AMG appointed GLC is..! Love it.! Sporty, Sleek, and Sexy describe our car. More