Mercedes-Benz of Beaverton

New to Me GLC.. We came in looking to test drive a Used Glc300 and left as a New Mercedes Owner.. Thank you Dennis for taking the time showing us how awesome this AMG We came in looking to test drive a Used Glc300 and left as a New Mercedes Owner.. Thank you Dennis for taking the time showing us how awesome this AMG appointed GLC is..! Love it.! Sporty, Sleek, and Sexy describe our car. More

very good Easy to schedule the appointment via internet. arrived late due to traffic congestion but was helped as soon as I pulled into to the bay. Was told i Easy to schedule the appointment via internet. arrived late due to traffic congestion but was helped as soon as I pulled into to the bay. Was told it would take one and a half hours and it did. Was offered a shuttle but waited in the comfortable waiting room and was out of there in time to make my lunch appointment. Thank you, Dylan, for showing me how to display the mileage. , More

No Your Clients Didn’t realize I was an owner of a Mercedes purchased from them. Took two trips 3 calls 2 text to solve problem. Purchased car last year traded in car Didn’t realize I was an owner of a Mercedes purchased from them. Took two trips 3 calls 2 text to solve problem. Purchased car last year traded in car I purchased from Beaverton Mercedes. Had Embrace activated on trade it did not get moved over to new car was even though I was auto billed for annual subscription. Tried to activate on new car but couldn’t. Mercedes called me and informed me it had been turned off and to take it into dealership to reactivate. They said do not leave dealership without activating it. Took it in the person who helped me didn’t take the time to review my history to see I had bought the vehicle from Beaverton Mercedes. Said it would cost $175 to do diagnostics to figure out problem. I asked why would I pay that when it should have been working and activated when I bought the vehice. He said good question but had no answer. I said when you get it figured out call me. Later received text apologizing ask to bring it back in to fix the problem. I text back when would be a good time. Never heard back so I drove over the following day. The gentleman helping me did not have a customer friendly attitude. Moral of the story known your clients and don’t depend on automation to replace customer service and communication More

Disappointed I came to get new batteries for my key fob and it was suggested that the service center could diagnose why the batteries were dying so quickly. I agre I came to get new batteries for my key fob and it was suggested that the service center could diagnose why the batteries were dying so quickly. I agreed and 40 minutes later it still wasn’t done. When I asked about the delay all of the service staff were at lunch. So I left. To make matters worse, it was the day it snowed and several appointments had been canceled. I felt that my time was not considered valuable. More

Service on recall issue Service took much longer than expected; Loan vehicle was initially not provided; Only after my wife waited for more than 1 hour she got informed that Service took much longer than expected; Loan vehicle was initially not provided; Only after my wife waited for more than 1 hour she got informed that service would take even more time; Then she finally got a loaner vehicle. With the fuel tank not even full she was asked to return the vehicle with full tank. We are both extremely disappointed -- the recall issue was not our fault!!! More

Need customer service training I would recommend Ian Kim because he was great to work with. However, the service center was not warm and friendly at all. I felt like a second clas I would recommend Ian Kim because he was great to work with. However, the service center was not warm and friendly at all. I felt like a second class citizen by most of the staff. The "sales staff" would not allow Ian to use their empty offices to allow us to conduct business in a confidential manner. I would wager that those offices and computers belong to the dealership, not the "sales staff". I have done business at other service centers and the treatment is much better at other centers. More

It was excellent. I was treated with respect, dignity, and f I was helped by Norm. It is the second time he helps me acquire the car of my dreams. He is awesome! I enjoy my interactions with him. He is fair and I was helped by Norm. It is the second time he helps me acquire the car of my dreams. He is awesome! I enjoy my interactions with him. He is fair and honest and inspires trust. He goes above and beyond to make sure his customers are happy with the purchase. I believe he did everything within his locus of control to help me get the best deal possible. However, I still believe the finance department could have worked with me a bit more so that my payments were reduced to more acceptable levels. I have excellent credit with Mercedes Benz. I have purchased 3 cars with Mercedes. Yet, I was considered tier 3. That was painful. The only reason I did not walk away from that deal was because I respected the work Norm did. I waked into it believing I was gonna pay $999.00 per month and walked away paying 1,200. So...in summary... I love Mercedes and im a loyal customer. Norm was fantastic!!! I love that guy. However, I’m not 100% satisfied with the financing department. I hope they could reconsider my value as a customer and place me on tier 1 so that my payments are acceptable. Hope this makes sense. More

The best customer service Norm and his team did an outstanding job to find me the perfect car. I felt like My needs were being heard and they didn’t stop until I got what I wan Norm and his team did an outstanding job to find me the perfect car. I felt like My needs were being heard and they didn’t stop until I got what I wanted. I have and will continue to recommend Norm and MB of Beaverton to anyone who wants the best service and finest Cecile out there!! More

Excellent service. Very friendly, no pressure, and very knowledgeable about the products. Norm was great to work with, and I would highly recommend him for a service. Very friendly, no pressure, and very knowledgeable about the products. Norm was great to work with, and I would highly recommend him for anyone looking for a Mercedes Benz! More

Best Car Purchase Ever Buying experience was excellent from start to finish. Everything about the vehicle and the buying process was communicated in the best possible manne Buying experience was excellent from start to finish. Everything about the vehicle and the buying process was communicated in the best possible manner. Very patient and willing to accommodate all requests. Easy to recommend this dealership. More