Mercedes-Benz of Beaverton

Need customer service training I would recommend Ian Kim because he was great to work with. However, the service center was not warm and friendly at all. I felt like a second clas I would recommend Ian Kim because he was great to work with. However, the service center was not warm and friendly at all. I felt like a second class citizen by most of the staff. The "sales staff" would not allow Ian to use their empty offices to allow us to conduct business in a confidential manner. I would wager that those offices and computers belong to the dealership, not the "sales staff". I have done business at other service centers and the treatment is much better at other centers. More

It was excellent. I was treated with respect, dignity, and f I was helped by Norm. It is the second time he helps me acquire the car of my dreams. He is awesome! I enjoy my interactions with him. He is fair and I was helped by Norm. It is the second time he helps me acquire the car of my dreams. He is awesome! I enjoy my interactions with him. He is fair and honest and inspires trust. He goes above and beyond to make sure his customers are happy with the purchase. I believe he did everything within his locus of control to help me get the best deal possible. However, I still believe the finance department could have worked with me a bit more so that my payments were reduced to more acceptable levels. I have excellent credit with Mercedes Benz. I have purchased 3 cars with Mercedes. Yet, I was considered tier 3. That was painful. The only reason I did not walk away from that deal was because I respected the work Norm did. I waked into it believing I was gonna pay $999.00 per month and walked away paying 1,200. So...in summary... I love Mercedes and im a loyal customer. Norm was fantastic!!! I love that guy. However, I’m not 100% satisfied with the financing department. I hope they could reconsider my value as a customer and place me on tier 1 so that my payments are acceptable. Hope this makes sense. More

The best customer service Norm and his team did an outstanding job to find me the perfect car. I felt like My needs were being heard and they didn’t stop until I got what I wan Norm and his team did an outstanding job to find me the perfect car. I felt like My needs were being heard and they didn’t stop until I got what I wanted. I have and will continue to recommend Norm and MB of Beaverton to anyone who wants the best service and finest Cecile out there!! More

Excellent service. Very friendly, no pressure, and very knowledgeable about the products. Norm was great to work with, and I would highly recommend him for a service. Very friendly, no pressure, and very knowledgeable about the products. Norm was great to work with, and I would highly recommend him for anyone looking for a Mercedes Benz! More

Best Car Purchase Ever Buying experience was excellent from start to finish. Everything about the vehicle and the buying process was communicated in the best possible manne Buying experience was excellent from start to finish. Everything about the vehicle and the buying process was communicated in the best possible manner. Very patient and willing to accommodate all requests. Easy to recommend this dealership. More

Impersonal service. Poor communication. No call, no comunicaciones. Lack of personal relations. Snootiness. Minimal fallow up. Advisor not available frequently. long periods of time waiting No call, no comunicaciones. Lack of personal relations. Snootiness. Minimal fallow up. Advisor not available frequently. long periods of time waiting at the dealership. Not impressed. More

Love my new GLC 300 Working with Kevyn was great. He was friendly, relaxed, and made the buying experience a breeze. The team worked hard to find me the vehicle with all Working with Kevyn was great. He was friendly, relaxed, and made the buying experience a breeze. The team worked hard to find me the vehicle with all the amenities I wanted. And I received a fair trade in price for my previous car. I would definitely recommend working with Kevyn Garnett and his manager Stephen. More

Awesome service Appreciate the timeliness and flexibility of the service team. My experience has always been positive. The service team is friendly and the waiting fa Appreciate the timeliness and flexibility of the service team. My experience has always been positive. The service team is friendly and the waiting facilities are comfortable. More

Good brake job. I needed brakes and ball joints. Chris got me in promptly and kept in touch (I waited in the lounge with very good coffee) for a few hours. They finis I needed brakes and ball joints. Chris got me in promptly and kept in touch (I waited in the lounge with very good coffee) for a few hours. They finished head of schedule and did a good job, vacuumed the car and gave me a Kaady Car Wash voucher. Whats not to like? More

2018 C300 Re-leased a new C300 after loving my last lease. Had a fantastic experience with Norm who went above and beyond with the lease and even returned a few Re-leased a new C300 after loving my last lease. Had a fantastic experience with Norm who went above and beyond with the lease and even returned a few items I had left in my old car... my bad. Great all the way around! More