Mercedes-Benz of Beaverton

Still waiting... Unpleasant experience. They fired my salesman the day after my purchase. They did not try to right any of his wrongs. Phone calls were not returned as Unpleasant experience. They fired my salesman the day after my purchase. They did not try to right any of his wrongs. Phone calls were not returned as promised. I had to continually call back to get my questions answered and the information I needed. I asked Chris in service if he could make sure that they follow through (for once) with a question I had on the paint. a week later I'm still waiting for the phone call. Apathetic comes to mind when describing this dealership. More

They suck I called for a service on my 06 c230, they were pretty rude, their price for a "B" service was considerably higher than one from Mercedes Benz of Wil I called for a service on my 06 c230, they were pretty rude, their price for a "B" service was considerably higher than one from Mercedes Benz of Wilsonville. When I asked about a loaner I was told I can rent a car from enterprise from them, what a bunch of crap. I ended up getting a "B" service from Mercedes Benz of Wilsonville for less with a free 2015 Mercedes CLA loaner. Wilsonville's service and friendliness prompted me to return a month later and buy a new C250 coupe. That is an example of how Mercedes Benz of Beaverton's sub par service and inflated pricing costed them not only the service but a future sale. This most likely happens on a larger scale with them and I am the voice of 20 other people. Good luck with your snuddy staff and poor service strategy. More

Bad experience when we decided to take time to sign the deal We have been to this location on July 13th 2015 looking for certified-pre owned cars and Daniel Langley was the sales guy who greeted us very well, li We have been to this location on July 13th 2015 looking for certified-pre owned cars and Daniel Langley was the sales guy who greeted us very well, listened to what we were looking for and took us on a test drive. Everything went smoothly, we liked the car but it was not an all wheel drive which kept us thinking. This is where everything starts. So the listed price was $xx,xxx. We asked if we can get a better deal and he said he could try and use a certificate if his manager approves. He went and came back saying they are willing to give a $2000 off but the total was still a little above our budget. So we couldnt commit and Mr. Daniel Langley was probing into it as if whats keeping you from the deal blah blah blah which was okay but he started being sarcastic when we mentioned we would come back the next day with our cousins and that we needed a little more time to commit to the deal since it wasnt an AWD. Surprisingly, we went online and the car was listed 2000 less than the listed price in the showroom which actually meand he wasnt giving any deal. We felt like we were tricked and we were asked a lot of questions as to why we do not want to take the deal at the very moment. We understand that they want to sell the car so desperately but the way we were spoken to when we told him we needed more time is not very respectable. I wish our experience was different. We have been to other Mercedes showrooms in search of cars but never been treated this way. More

General Manager, Sales A car that I put down a deposit on was sold to someone else. Pat Brown went out of his way to try to give me alternative options and make sure that A car that I put down a deposit on was sold to someone else. Pat Brown went out of his way to try to give me alternative options and make sure that he could rectify the situation. More

MB Service Service done as requested and on time. Made service appointment by phone but had to wait for a call back. Why can't a person answer the phone for ser Service done as requested and on time. Made service appointment by phone but had to wait for a call back. Why can't a person answer the phone for service??? More

Excellent service, both customer and mechanical I had been going to the downtown dealership and decided to try Beaverton. I am glad I did! I feel like I got a more personal experience. Also, the ele I had been going to the downtown dealership and decided to try Beaverton. I am glad I did! I feel like I got a more personal experience. Also, the electronic notifications and forms saved time and were a great added touch! Thanks! More

Helpful and accommodating Service work was performed quickly and with a full explanation. While waiting in the comfortable lounge area, I was able to arrange for my next MB to Service work was performed quickly and with a full explanation. While waiting in the comfortable lounge area, I was able to arrange for my next MB to lease! More

Above the call Service time is always, though necessary, an added expenditure I dislike. Nowadays I check online for coupons before have my CLK serviced, so I know I Service time is always, though necessary, an added expenditure I dislike. Nowadays I check online for coupons before have my CLK serviced, so I know I'm getting the best service for the price. In this case, I got more than my money's worth. On the way to the dealership, I must have hit a pothole. Rob called me to advise that my right front tire was losing air fast. He pulled the wheel and took it down the road to Les Schwab where the tire was purchased, and they resolved the issue. That gesture saved me the better part of a day. My car is running beautifully, and I appreciate the courtesy and expertise at the Beaverton store. Thanks, Rob! More

Helpful service with great info. electronically available Although there was expensive maintenance requirements on my vehicle, the information was first class. Rob was easy to reach and able to provide profes Although there was expensive maintenance requirements on my vehicle, the information was first class. Rob was easy to reach and able to provide professional advice on next steps. More

Roger Corbett was a delight. An easy and informative process We visited the dealership twice in one week and were graciously greeted. Our test drive took us to the type of roads and traffic that gave us concern We visited the dealership twice in one week and were graciously greeted. Our test drive took us to the type of roads and traffic that gave us concern and provided a real life test drive. Roger was a knowledgeable, genial, sensitive sales associate. The process seemed quite pleasant. More