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Mercedes-Benz of Beaverton

Portland, OR

4.4
2,926 Reviews
One luxury car stands above the rest -- and so does one dealership. Discover Oregon’s largest selection of Mercedes at the beautiful new Mercedes-Benz of Beaverton. And experience luxury within reach. Mercedes-Benz of Beaverton opened in a brand-new state of the art facility in August 2012 and became a great addition to the Lithia Motors family of dealerships. Mercedes-Benz of Beaverton, near the surrounding ...
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9275 SW Canyon Rd

Portland, OR

97225

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Showing 2,926 reviews

November 09, 2022

The staff is fantastic. Craig, Evan, and Andrew are the best and make the hassle of getting service done a great experience. More

by ThatGuy007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Livingston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2022 -

Mercedes-Benz of Beaverton responded

Thank you for choosing Mercedes-Benz of Beaverton. Your feedback and rating mean a lot to us. We're glad Craig and the team were able to help, and we hope to see you again! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

November 08, 2022

Although the work I ordered was completed with a high quality I was disappointed in how long it took. I expected a 2 hour timeframe, was told it might be 3 hours and yet it took almost 5 hours. That seem More

by HWSBROCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Browarski
Nov 09, 2022 -

Mercedes-Benz of Beaverton responded

Thank you so much for your excellent review! We are so glad that Christopher had the opportunity to work with you, and we are thrilled that you found your experience with us here at Mercedes-Benz of Beaverton to be a positive one. Please don't hesitate to reach out if you need anything else. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

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November 06, 2022

Jesus/Bo/Garrett had made buying a vehicle here super seamless. Great customer service and were responsive to any questions we had and kept us to date on the whole process. Thank you guys for helping us More

by Viet Nguyen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garrett Heinetz, Jesus Morga, Bo Hwang
Nov 07, 2022 -

Mercedes-Benz of Beaverton responded

Thank you for choosing Mercedes-Benz of Beaverton. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Wishes, Dale Acelar (503) 296-1784 DAcelar@lithia.com

November 05, 2022

This is the worst dealership I’ve ever dealt with. When I buy cars, I also form a relationship with the dealership. I become a long term customer. I purchased four cars from my last dealer. This place More

by Alex
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andy Rose, Dalton Bowman, Jesus Morga
Nov 10, 2022 -

Mercedes-Benz of Beaverton responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, Alex, we'd love to address your concerns in detail. Best Wishes, Dale Acelar (503) 296-1784 DAcelar@lithia.com

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Nov 10, 2022 -

Alex responded

I tried to many times. The only person who ever returned my correspondence was Garrett, who has been very kind the last couple of days. I even filed a complaint through MB corporate, who assured me YOU would call me within 48 hours, and you did not. Interesting though you choose to reply in a public place. You should read through the text messages sent to me and witness how unprofessional Dalton behaved. And then talk to Andy and ask him about how he answered none of my concerns and focused solely on defending himself. I’m sure he will tell you I’m “crazy” but I trust you’ve been in this industry long enough to smell that tinge of xxxxxxxx from an employee.

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November 05, 2022

Very welcoming. Thank you Chris and Thein. I appreciate their patience and knowledge. Very Happy! More

by CONTACTAMINI13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Andrade Cuellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thien Do, Chris Myers
Nov 07, 2022 -

Mercedes-Benz of Beaverton responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Best Wishes, Dale Acelar (503) 296-1784 DAcelar@lithia.com

November 05, 2022

They worked quickly to find us the car we wanted and went above and beyond to make sure we were happy in the end. More

by MISSVANTRAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thien Do, Jesus Morga
Nov 07, 2022 -

Mercedes-Benz of Beaverton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Wishes, Dale Acelar (503) 296-1784 DAcelar@lithia.com

November 05, 2022

Great service from start to finish. Tottaly superior to the Wilsonville dealership and much friendly also. More

by DFARRWESTPROPERTIES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kamu Kaehu-Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Mercedes-Benz of Beaverton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

November 05, 2022

Mercedes Benz of Beaverton consistently provides excellent service. Very courteous, helpful and knowledgeable.staff. Short wait time, too! More

by JKK76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Walters
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Mercedes-Benz of Beaverton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

November 05, 2022

The dealership was nice, quick and straight to the point, i wouldnt have wanted it any other way More

by CYARONWILLIAMS11
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dalton Bowman
Nov 07, 2022 -

Mercedes-Benz of Beaverton responded

Thank you for sharing your experience with us! We're happy to hear it went well. We truly appreciate your feedback! Best Wishes, Dale Acelar (503) 296-1784 DAcelar@lithia.com

November 03, 2022

Dennis was fantastic to work with. He went out of his way to take care of me. I surprised my wife with a new Mercedes and he took extra steps to help make it happen. I hope to purchase More

by HIGHDESERTBB
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mejra Berisa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Graham
Nov 03, 2022 -

Mercedes-Benz of Beaverton responded

Thank you so much for choosing Mercedes-Benz of Beaverton! Congrats on your new purchase, and let us know if we can be of any more assistance! Best Wishes, Dale Acelar (503) 296-1784 DAcelar@lithia.com

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