Mercedes-Benz of Beaverton

Shak is amazing and the reason I drive all the way from Wilsonville! He makes sure that everything is taken care of promptly. Wilsonville! He makes sure that everything is taken care of promptly. More

I don’t think my car was actually inspected when I bought it. Way too many problems for a new car. Appointments booked too far out and never any loaner cars. I had to drive with a dead battery for 6 days. Th it. Way too many problems for a new car. Appointments booked too far out and never any loaner cars. I had to drive with a dead battery for 6 days. The embarrassment of carrying a jumper box into work when I drive a Mercedes’ is BEYOND ME More

Very friendly and professional stuff and management. Taking great care of clients and making car shopping experience enjoyable. Taking great care of clients and making car shopping experience enjoyable. More

On October 5th, my 2018 Mercedes Benz E400 Station Wagon went on fire right after I picked it up from the MB Dealership in Beaverton, where I took it for a regular service (A service + Replace Spark Plugs+R went on fire right after I picked it up from the MB Dealership in Beaverton, where I took it for a regular service (A service + Replace Spark Plugs+Replace Engine Air Filter). "Right after" means driving the car 5 miles from the dealership to my house (15 minutes or less drive, no stops). When I arrived home, I started to see smoke coming out of the hood and decided to park the car on our driveway and not inside; after 3 minutes I saw the first flames and 2 minutes later the car was on fire. The fact that I parked outside and the quick response of the firemen team avoided that the flames reached my house. Nobody was injured, in spite of a piece of the engine that exploded and flew 60 yards down our street. Since the incident, I have only received one call from Mercedes USA asking me to fill a report. I asked MB USA and MB Beaverton what I could expect to compensate me for this event and I have received no answer. The dealership has not contacted me during all this time, they have not asked if I needed anything (ie. a loaner car), they have not even refunded me for the cost of the service... Nobody in Mercedes Benz (Corporate or Dealership) has had the decency and professionalism to deal with a situation created by their own negligence. So, if you are thinking of buying a luxury car, perhaps you want to consider if Mercedes Benz is the brand that will provide you the type of car service and customer service you are looking for. More

Andrew Jones, your service advisor did an excellent job and went above and beyond to make sure that my B Service would be completed in time for me to make my doctor appointment. I also enjoyed the compli and went above and beyond to make sure that my B Service would be completed in time for me to make my doctor appointment. I also enjoyed the complimentary Cookies and Coffee. Now if I can just figure out a way to buy one of the cars in the showroom. More

They were very helpful, timely and delivered with quality. I was kept apprised of status and allowed to make decisions that suited my timeframe and budget. quality. I was kept apprised of status and allowed to make decisions that suited my timeframe and budget. More

Ryan in service did a great job in determining the issue with the trunk and keeping me posted on progress. His attentiveness is to be commended with the trunk and keeping me posted on progress. His attentiveness is to be commended More

I was amazed that Chris the service manager took the time to call and explain answers to my questions a week after the sale. He was very engaging and was very understanding and gave me complete answers. Than to call and explain answers to my questions a week after the sale. He was very engaging and was very understanding and gave me complete answers. Thank You Chris! More

Service advisor excellent and well done for the job good recommended,i like transportation services recommended,i like transportation services More

You would think that purchasing a car over $62000 would include a full tank of gas, but that was not the case; I would have expected a high class dealer like Mercedes-Benz to provide similar customer servi include a full tank of gas, but that was not the case; I would have expected a high class dealer like Mercedes-Benz to provide similar customer service as my last car purchase at the local Toyota dealership. Very disappointing. Mr. Murphy was blunt with his answer and provided no customer satisfaction regarding this issue. Felt like he didn't care as we had already signed on the dotted line so why would he offer any compensation for less than a full tank. Also was not asked which license plate I wanted for my car during the transaction, when I thought about it the next day an inquired about a specific custom plate Mr. Do said it was not available; until I pushed more about it is in fact available through the DMV so why would he not be able to access it? Wouldn't you know it, he magically said he could get it after all. So weird. More