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Mercedes-Benz of Beaverton

Portland, OR

Overview
Employees
Reviews
Vehicles
4.4
2,917 Reviews
One luxury car stands above the rest -- and so does one dealership. Discover Oregon’s largest selection of Mercedes at the beautiful new Mercedes-Benz of Beaverton. And experience luxury within reach. Mercedes-Benz of Beaverton opened in a brand-new state of the art facility in August 2012 and became a great addition to the Lithia Motors family of dealerships. Mercedes-Benz of Beaverton, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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9275 SW Canyon Rd

Portland, OR

97225

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Showing 2,917 reviews

October 05, 2022

My Experience at Mercedes’ benz of beverton was really good, all the people there were super help full and nice and did an amazing job in my car. More

by JOVANOFFILL2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vadim Balashov, Chris Myers
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Oct 06, 2022 -

Mercedes-Benz of Beaverton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

October 05, 2022

The was fast and organized and pleasant. Thank for reviewing all the questions. Thank You More

by ADLMERRIT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Livingston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Browarski
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Oct 05, 2022 -

Mercedes-Benz of Beaverton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

October 04, 2022

They are extremely courteous and prompt. My vehicle was in and out as scheduled. They offered me alternatives to having them replace the cosmetic damage or sending me to another a less expen More

by CINDYWICKLANDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Browarski, Novia Rodriguez
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Oct 05, 2022 -

Mercedes-Benz of Beaverton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

October 04, 2022

Not good. Poor communcation. No loaner. Had to chase down a technician. Not what it used to be. More

by GEMOW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christopher Browarski
Report | Print
Oct 08, 2022 -

Mercedes-Benz of Beaverton responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around and make sure the same thing doesn’t continue to happen. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

October 04, 2022

Very courteous and professional. Service completed earlier than promised, which was good. Only negative was how far out availability was when you need immediate service. More

by GLS Owner
Recommend Dealer
Yes
Employees Worked With
Chris Walters, Shak Dodangoda. - both five stars
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Oct 05, 2022 -

Mercedes-Benz of Beaverton responded

Thank you so much for your business and your patience. We appreciate you taking the time to leave us this wonderful feedback! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

October 03, 2022

Patrick was great. Worked hard to get us a deal. The finance manager, Garrett needs to shut his mouth when I say no to something offered. Than he proceeds to say well w More

by VAUGHN99
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vlado Baturan, Garrett Heinetz, Patrick Murphy
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Oct 03, 2022 -

Mercedes-Benz of Beaverton responded

Thanks for sharing your thoughts about your experience with Patrick and Garrett here at Mercedes-Benz of Beaverton. We appreciate your business. Please let me know if you need anything else. Best Wishes, Dale Acelar (503) 296-1784 DAcelar@lithia.com

October 03, 2022

Car came back with paint peeling from fender and gas tank door along with e-brake handle placed in cup holder. Now my e-brake does not work. More

by Martino Nguyen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shak
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Oct 08, 2022 -

Mercedes-Benz of Beaverton responded

Thank you for bringing this to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

October 02, 2022

Excellent service and my issue resolved. Shaq is a great advisor, he kept me posted on the progress. More

by Wtturnerjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shakshi “Shak” Dodangoda
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Oct 03, 2022 -

Mercedes-Benz of Beaverton responded

Thank you for choosing Mercedes-Benz of Beaverton. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

October 02, 2022

Second visit in last 2 months, both warranty work. First visit took 6 months to set up, then about 3 weeks to put on a new seat cover. Constant turnover of service advisors, has finally brought us an More

by BRIAN.SUHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christopher Browarski
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Oct 02, 2022 -

Mercedes-Benz of Beaverton responded

Brian, I am sorry for your experience. While giving excuses is not an 'excuse' for the situation - it will give context to you and what most dealerships are experiencing these past few months. We lost one service advisor this past year because he received a job from another brand and industry; this left us with a shortage within our service department for only three months. But this staff shortage is also apparent in all three of the local Mercedes-Benz dealerships, including techs and overall support staff. The second is a problem with parts shipments from all over the United States. The most recent (where 80% of our parts come from) is California. The fires caused a delay with trucks, transport, and parts production -- this has delayed cars in our service department and has created a backlog of appointments. When we have this backlog and urgency of cars not running on top of maintenance and warranty work, every dealership tries to get everyone promptly. We have noticed that the other two dealerships are booked about 1-2 months out. Then they book with us, and we are in this negative booking cycle. The issue you bring up is the "return of phone calls," - which we are aware of. We are trying to return every phone call possible. In addition, we have four service advisors who can relay messages via text faster. Still, the primary concern is that if you call any of the dealerships - they too are experiencing the problem of the backlog of appointments. The battle we are facing within all our dealerships is the appointments. When a dealership has appointments booked out for months (which hasn't occurred before), the issues within the cars of the service departments get prioritized -- then the problem becomes the delay. This causes the issues of customers calling in to know about their vehicles, scheduling appointments, and concerns such as yours. We (and I say that I am responding from the whole dealership) know we must return calls promptly. For that, we apologize. However, we want to provide the best customer service you deserve by purchasing from us and servicing your vehicle. I truly understand your frustration and promise that we are addressing this matter head-on. We added a few more "BDC (Business development center) Service" employees to take calls and call back, organize voicemails, and respond as fast as possible. We still have some challenges to work on, but we will be better. Thank you so much for understanding, Dale Acelar General Sales Manager Mercedes-Benz of Beaverton

October 02, 2022

Can’t say nothing bad about my experience working with the Mercedes Benz of Beaverton team they were polite and got me where I needed to be to get me into my vehicle More

by KAMUKAEHUDAVIS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kamu Kaehu-Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dale Acelar, Vlado Baturan, Chutch Panpermsiri, Andy Rose, Dalton Bowman
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Oct 03, 2022 -

Mercedes-Benz of Beaverton responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of Beaverton! Best Wishes, Dale Acelar (503) 296-1784 DAcelar@lithia.com

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