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Mercedes-Benz of Beaverton - Service Center

Portland, OR

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1,849 Reviews

1,849 Reviews of Mercedes-Benz of Beaverton - Service Center

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April 04, 2021

Estimated service time was way off. Details of service were not covered in detail. Not a very friendly atmosphere or friendly service associates. There was a recall on my car that they did not recognize More

by tbs1941
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Brown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Hampton
Apr 21, 2021 -

Mercedes-Benz of Beaverton responded

Hello, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out to me directly. We’re sorry your visit didn’t go as planned and would love the opportunity to touch base with you and address your concerns once we’ve been able to get the whole story. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

Apr 22, 2021 -

tbs1941 responded

On top of the issues I previously reported, my air conditioning is not blowing cold air even though I was charged for checking the unit for leaks and for checking the coolant itself. Very disappointing. I feel that the process of checking everything is just a mundane process with actual little attention to the details.

April 02, 2021

I would like this dealership to know about Chris Browarski and his team. He is very knowledgeable,professional and communicates extremely well. This team is an asset to your company. I am also happy More

by Rich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Browarski
Apr 02, 2021 -

Mercedes-Benz of Beaverton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Christopher here at Mercedes-Benz of Beaverton. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

April 01, 2021

Has a Great amenities. Ready toListen and willing to Has a Great amenities. Ready to Listen and willing to give what I like .ready to help when asking questions .I like mercedez Benz of beaverton More

by dalumpinesa1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Acelar, Noel Preston, Bruce Stomenger
Apr 01, 2021 -

Mercedes-Benz of Beaverton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Beaverton. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

April 01, 2021

Rebecca was wonderful to work with and professional! My car had a difficult problem and she made the process go as smoothly as it did in the end. More

by LWALTOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sabrina was also great , Rebecca Lee
Apr 02, 2021 -

Mercedes-Benz of Beaverton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Rebecca to be a positive one at Mercedes-Benz of Beaverton. Please don't hesitate to reach out if you need anything else. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

April 01, 2021

I was very happy with the prompt service provided to me. They picked up the car from my home and brought it back once the car was fully serviced. More

by DM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Fitzgibbon
Apr 02, 2021 -

Mercedes-Benz of Beaverton responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

April 01, 2021

The guys in service did a great job with communication and service on the car. The car was clean and ready for pick up on time. More

by KSWAWTOUT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Browarski
Apr 02, 2021 -

Mercedes-Benz of Beaverton responded

Thank you for your business and this review. We're happy to hear our service team was able to demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

March 31, 2021

I have tried other Mercedes Benz service centers but always come back to Beaverton. They are efficient, friendly & Covid compliant. My only wish is that their emailed invoice showed more clearly by li More

by Wendy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Walters
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Fitzgibbon
Mar 31, 2021 -

Mercedes-Benz of Beaverton responded

Hello Wendy, Thank you for sharing your experience with us! We're happy to hear our staff was able to take great care of you and listen to all of your needs. We truly appreciate your feedback! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

March 31, 2021

I had a great experience getting my vehicle serviced. Rebecca did a great job of keeping me updated on what was going on throughout the process. More

by HUJIN0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Lee
Mar 31, 2021 -

Mercedes-Benz of Beaverton responded

It's great to hear that Rebecca was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Beaverton! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

March 31, 2021

Had a steering issue with my car that was very difficult to verify what was causing the problem. Kevin, Joe and Richard all went out their way to figure out the cause and corrected the problem. Thank you! More

by RYAN.GIBSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Lisonbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Fitzgibbon
Mar 31, 2021 -

Mercedes-Benz of Beaverton responded

Thank you, Ryan, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

March 31, 2021

Always met with professional and friendly people. Showroom is beautiful and well kept. Waiting room is easily accessible and comfortable. Rebecca, my service advisor, is a great assett to this deal More

by TONY98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Lee
Apr 01, 2021 -

Mercedes-Benz of Beaverton responded

Thank you so much, Tony, for your kind words, and for taking the time to leave us this wonderful feedback! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

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