Mercedes-Benz of Beaverton - Service Center

I traveled to Portland to visit family and need to have a couple of things repaired on my E350. Rebecca Lee quickly scheduled an appt for me and offered a loan car. While I didnt need the car, I appreciated couple of things repaired on my E350. Rebecca Lee quickly scheduled an appt for me and offered a loan car. While I didnt need the car, I appreciated the gesture. My car was repaired sooner than expected. When i picked it up it was cleaned and sanitized. More

Satisfactory service , Chris was professional and polite as always , recommended additional necessary service that was needed, LOVE the espresso machine in the lobby 😉 thank you Mercedes-Benz as always , recommended additional necessary service that was needed, LOVE the espresso machine in the lobby 😉 thank you Mercedes-Benz More

When I got my device done and spend 2000 dollars. Ans they did not explain anything us what was done and didn't save my extra tires . I told them to save a list one then for the extra spair tires. They t they did not explain anything us what was done and didn't save my extra tires . I told them to save a list one then for the extra spair tires. They told me that they will call me back and they didn't. I was very disappointed and they didn't know what was going on . DYLON wasn't very nice guy. He was very rude. More

the service provided was very professional and the communication was excellent. everyone I encountered was friendly and smiled !! .. overall experience was very positive .. THANK YOU !! communication was excellent. everyone I encountered was friendly and smiled !! .. overall experience was very positive .. THANK YOU !! More

The scheduling process was so easy. I dropped off my car and got a text message when it was ready. And it was unique to be able to approve services above the regular maintenance. and got a text message when it was ready. And it was unique to be able to approve services above the regular maintenance. More

My advisor was very nice. Came in for an oil change and a convertible top diagnosis (which I will have done somewhere else because the price went from $170 to $370). Now I knowingly had a headlight bulb out convertible top diagnosis (which I will have done somewhere else because the price went from $170 to $370). Now I knowingly had a headlight bulb out and receiving the “report” back with getting a green check mark stating that they’re ok and passed, is pretty shady. More

They were so kind and efficient! They picked up my vehicle for service and dropped the car back off with ease! Everyone I spoke with were extremely helpful! I will be returning for all of my service n vehicle for service and dropped the car back off with ease! Everyone I spoke with were extremely helpful! I will be returning for all of my service needs!! More

I've worked with Rebecca and of course she took care of everything in a timely fashion. She is constantly in tune with customer satisfaction and consistently informs if there are any delays or early comple everything in a timely fashion. She is constantly in tune with customer satisfaction and consistently informs if there are any delays or early completion. More

Even during this crazy time due to COVID-19 Rebecca took great care of me upon arrival. The car was serviced and pickup today was very efficient. All around a great experience. great care of me upon arrival. The car was serviced and pickup today was very efficient. All around a great experience. More

Fuel line leak. Vehicle delivered early morning. I did not have an appointment. Eventually the one service advisor on duty was found and checked the vehicle in and re Vehicle delivered early morning. I did not have an appointment. Eventually the one service advisor on duty was found and checked the vehicle in and replied the service area was not that busy ( the Coronavirus affect) and they would call me when the problem was resolved. I never received a call and noting the service department closed at 6 I called for a status report. No one answered and I left a message. Finally the next morning I got a call and eventually my vehicle in the afternoon. I have written this because l had my second car serviced at Audi the week before and it was FIVE star service. Your service rep was very polite and friendly. You appeared overly under staffed. We all recognize these are tough times but a courtesy call should have been in order. More