Mercedes-Benz of Beaverton - Service Center

Dylan is always caring and amazing. I am always grateful for the extra time Dylan takes talking with me and explaining what services will be done to my car. This time I popped in with a I am always grateful for the extra time Dylan takes talking with me and explaining what services will be done to my car. This time I popped in with an error code, he took my car right away, and had me on my way in two hours. He also had a conversation with me for what I should budget for repairs in 2020 per the warranty requirements, and he suggested a cool new App for me to download on my phone. I have been very happy with Beaverton Mercedes since I started working with Dylan. More

Replace airbags under recall It was easy to schedule the appointment by phone and Rebecca was very helpful. I waited for the car at the dealership and the Service department comp It was easy to schedule the appointment by phone and Rebecca was very helpful. I waited for the car at the dealership and the Service department completed the work sooner than I expected. More

Service with Chris I have come to expect the best or nothing from Chris Walters. The service work was covered by my extended warranty, which I am grateful I purchased. I have come to expect the best or nothing from Chris Walters. The service work was covered by my extended warranty, which I am grateful I purchased. More

Excellent service Fast, efficient, accommodating, smiling friendly staff. Made me trip in very easy for me helpful staff through car inspection, car to use to run err Fast, efficient, accommodating, smiling friendly staff. Made me trip in very easy for me helpful staff through car inspection, car to use to run errands. Clean dealership More

Detail plus Service B Chris is the person I prefer to deal with and have for several years. Good man. Little disappointed in quality this time. Had the car detailed but Chris is the person I prefer to deal with and have for several years. Good man. Little disappointed in quality this time. Had the car detailed but there was/is still a film of something on the chrome parts. With a little elbow grease I got it off the grill but of course when you get a car detailed you don’t expect to have to do anything but smile and drive. Also I reported a problem with the radio not understanding voice commands. It used to work so I don’t know what changed. When I give command for a Sirius category like “Jazz Standards” I hear “repeat category”. It does that 3 times than cancels. It recognizes some categories like “Rock” and “Country”. A software update was installed for $165 but it didn’t fix the problem. I”ve talked to Mbrace assistance and Sirius support and both said its a dealer fix. My bad, I haven’t gotten back to Chris yet. More

service should have been conducted on the first visit. I brought it in due to problem with blind side not working and was told there were no issues. Got home should have been conducted on the first visit. I brought it in due to problem with blind side not working and was told there were no issues. Got home and next day light came back on. Had to take my time to bring it back in for same service. It was very frustrating considering I knew it was a warranty fix needing to be conducted before I brought it to your service center. More

I get frustrated that services are "needed" if they don't The frustration occurred when testing the battery, it did not test 100%, saying a new battery was needed. Then when I went to pick it up the battery The frustration occurred when testing the battery, it did not test 100%, saying a new battery was needed. Then when I went to pick it up the battery was dead?!?!??? I had not had any problems with the battery prior and have not since. My husband, who is familiar with the process says that when a battery is tested, it discharges it. Service techs should know this. More

Reasonable I have to say the the service was quick and professional surrounding my windshield issues, I was given an update within a reasonable time frame and wa I have to say the the service was quick and professional surrounding my windshield issues, I was given an update within a reasonable time frame and was able to pick up my car the same day. I am always treated like family whenever I walk into the dealership and that's an experience I can trust. More

Got a new key fob for our GL 550 Friendly staff, easy scheduling, turn time as promised. Everything went great. Appreciate the car wash voucher and really easy Uber scheduling. Ne Friendly staff, easy scheduling, turn time as promised. Everything went great. Appreciate the car wash voucher and really easy Uber scheduling. New key fob works well. More

Christopher Bro is an amazing customer service employee. Amazing service from pulling up to siting in the waiting room . Everyone is friendly . Christopher answered all the crazy questions that I had in deta Amazing service from pulling up to siting in the waiting room . Everyone is friendly . Christopher answered all the crazy questions that I had in detail . I really appreciate that when someone goes above and beyond to really understand there customer . Thanks again Christopher. More