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Mercedes-Benz of Beaverton - Service Center

Portland, OR

4.4
1,849 Reviews
Call Service Center (503) 296-1700

1,849 Reviews of Mercedes-Benz of Beaverton - Service Center

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January 21, 2022

Many new scratches under the front bumper from hitting the driveway fast while driven to Eastside for full detailing More

by Jhknw139
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vadim Balashov
Report | Print
Feb 07, 2022 -

Mercedes-Benz of Beaverton responded

We're sorry that you didn't have a completely satisfying experience and would like to learn more. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

January 19, 2022

Excellent service advisor. Great communication and attention to detail. They did a very good job for me More

by DAVIDLAROG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max
Report | Print
Jan 20, 2022 -

Mercedes-Benz of Beaverton responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, David, and don't hesitate to let us know if we can be of further assistance. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

January 18, 2022

Staff were courteous and helpful in both service and parts. Nice atmosphere and surroundings in this dealership More

by DARIEN.CURL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vadim Balashov
Report | Print
Jan 18, 2022 -

Mercedes-Benz of Beaverton responded

Thank you so much for your excellent review! We are so happy to have been able to assist you with your service and parts needs. Thank you for choosing Mercedes-Benz of Beaverton. Please don't hesitate to reach out if you need anything else. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

January 17, 2022

Mercedes Benz of Beaverton consistently provides excellent service with responsive customer service. I’m always treated like a member of the MB family. More

by STEFFSINGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Livingston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kamu Kaehu-Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Novia Rodriguez
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Jan 18, 2022 -

Mercedes-Benz of Beaverton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Beaverton. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

January 15, 2022

Shak was good to work with ... he kept me up to date whether he called me or I called dealership ... I'm looking forward to aleak-free trunk as the NW Winter - with rain - continues More

by 2005 MBz E-Diesel
Recommend Dealer
Yes
Employees Worked With
Shak Doda goda
Report | Print
Jan 15, 2022 -

Mercedes-Benz of Beaverton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

January 15, 2022

Great customer service, friendly staff and very easy to schedule an appointment. Good business hours for those of us that work late. More

by ROJAS_ALONDRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Collins
Report | Print
Jan 15, 2022 -

Mercedes-Benz of Beaverton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Beaverton, we look forward to having you as one of our valued customers for many more years to come! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

January 14, 2022

Would like for them to answer the phone or get a call back on time. After the vehicle was done communication. More

by Andy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Browarski
Report | Print
Jan 15, 2022 -

Mercedes-Benz of Beaverton responded

Thank you for taking the time to share your thoughts on working with our team, Andy. We appreciate your business and hope to see you again. Please feel free to reach out to me directly if I can be of any assistance. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

January 14, 2022

Give discounts to seniors/ex-military. Lower diagnostic charge. Answer phone quickly (remove extra gibberish). More

by DIAL88KEYS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shak Dodangoda
Report | Print
Jan 15, 2022 -

Mercedes-Benz of Beaverton responded

Thank you so much for your candid feedback. Customer satisfaction is our top priority, and I apologize if you had anything less than a 5-star experience. Please don't hesitate to reach to me directly if you would like to share some detail. We appreciate your business and hope to see you again. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

January 13, 2022

Very slow and too expensive as a service dep so I don’t recommend that to a friend More

by Owner
Recommend Dealer
No
Employees Worked With
Bryan Coughlin
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Feb 03, 2022 -

Mercedes-Benz of Beaverton responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

January 12, 2022

Bought a car, blow the engine in less then 2 years…. Wouldn’t honor premium warranty… very upset More

by BOBBYFOUST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christopher Browarski, Vadim Balashov
Report | Print
Jan 29, 2022 -

Mercedes-Benz of Beaverton responded

Bobby, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

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