Mercedes-Benz of Beaverton - Service Center

Mercedes USA sent me a navigation system upgrade for a fee. I took my car to Mercedes of Beaverton and they did the update but I could not find the block where I live in the map. When I took the car back fee. I took my car to Mercedes of Beaverton and they did the update but I could not find the block where I live in the map. When I took the car back to Mercedes if Beaverton dealership they were not able to fix the issue but would not refund the charge. So I got scammed with a fraudulent navigation upgrade. So I would not use that dealership neither buy a Benz anymore. Expensive ride for nothing. In general Mercedes services are worthless. I have filed a complain with Merced Benz of USA but they did not care neither addressed my concerns. Matter in fact, one of the customer service people who answered my call was rude. So overall experience is bad. More

They were able to repair everything but it took awhile for them to get the parts. for them to get the parts. More

Ryan was welcoming and professional. I appreciate his efficiency at check in and check out. efficiency at check in and check out. More

I’m so happy to say that Ryan and his team in the service department did an outstanding job of taking care of our issue. We had needed new brake pads and he checked us in and gave us our loaner car quickly s department did an outstanding job of taking care of our issue. We had needed new brake pads and he checked us in and gave us our loaner car quickly so that we could be on our way. Thanks Mercedes Beaverton!! More

Great experience. My car issues were solved quickly and in the first try. Customer service was also great. Good dealership to do business with would highly recommend them. in the first try. Customer service was also great. Good dealership to do business with would highly recommend them. More

I understand they are busy and short staffed, but not communicating updates to customers of what is delaying the service especially when the oil change is taking 3 hours going on 4 hours with no informat communicating updates to customers of what is delaying the service especially when the oil change is taking 3 hours going on 4 hours with no information is not acceptable! Communication goes a long way even if there are delays. Also, would be a good idea to look at the schedule a few days in advance to prepare. More

On this service, their tech went beyond the required service the vehicle was in for and found additional repairs and order the parts. service the vehicle was in for and found additional repairs and order the parts. More

Very professional staff. Work performed was first rate and was completed on time and within estimate. and was completed on time and within estimate. More

Nice people to deal with, efficient and knowledgeable about the work that was being done on my vehicle. about the work that was being done on my vehicle. More

Service was ok, but customer service was not very good. Made appointment and arrive on time, still have to wait 10-15 minutes to check in. Do accept that many appointments if you can't handle it. A luxury Made appointment and arrive on time, still have to wait 10-15 minutes to check in. Do accept that many appointments if you can't handle it. A luxury car dealership can't even provide a loaners car, they are only selling the brand, nothing else. More