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Mercedes-Benz of Bedford

Bedford, OH

Overview
Reviews
Vehicles
4.4
169 Reviews
Call Dealership (888) 453-8018

18122 Rockside Rd

Bedford, OH

44146

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Showing 169 reviews

June 11, 2025

Everyone in the service department bent over backwards to listen to my problem and went over the car two or three times. I was happy with the level of concern they showed me. In the end, they concluded tha More

by Mark L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barb
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June 10, 2025

I found my service attendant to be courteous polite and knowledgeable Her decorum made my experience the best. I appreciate her professionalism. More

by stathamteresa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Summer White
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May 15, 2025

Friendly staff clean environment. Getting my loaner car only took a few minutes.,I was able to make it to work on time More

by Boggan.jasmine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Neal
Report | Print
May 15, 2025 -

Mercedes-Benz of Bedford responded

We're glad you had a smooth and efficient experience with our loaner car service. Your feedback is valuable to us, and we look forward to welcoming you again at Mercedes-Benz of Bedford.

May 12, 2025

Excellent service at Mercedes-Benz of Bedford. Special thanks to Cameron for his outstanding help and coordination! More

by Raj S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Musgrave
Report | Print
May 27, 2025 -

Mercedes-Benz of Bedford responded

We're grateful for your feedback. We’re glad you found our service helpful during your visit to Mercedes-Benz of Bedford.

May 10, 2025

Summer and Dain were knowledgeable and extremely patient throughout the entire process despite a few hiccups along the way. More

by mhereford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Summer, Dain
Report | Print
May 10, 2025 -

Mercedes-Benz of Bedford responded

We're glad to hear that our team could assist you with patience and expertise. Thank you for your kind words about Mercedes-Benz of Bedford.

May 09, 2025

Service is preformed on time and with no surprises Price as advertised is the price charged Facility is comfortable if waiting is required More

by Pross9321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron
Report | Print
May 09, 2025 -

Mercedes-Benz of Bedford responded

Thank you for giving us a high rating. Your satisfaction with our service and facilities means a lot to Mercedes-Benz of Bedford. Wishing you well on the road ahead.

April 17, 2025

Techs and service rep were responsive, explained work being performed, checked in, and got me out ahead of the original time estimate. They offer a video inspection which also reports tire and brake pad More

by 090809
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Summer
Report | Print
Apr 18, 2025 -

Mercedes-Benz of Bedford responded

We're glad you appreciated our responsive service and the video inspection feature. At Mercedes-Benz of Bedford, we strive to provide valuable experiences for customers like yourself.

November 15, 2024

I’ve patronized this service dept since 2009 with good results. Could not use my discount coupon of $100 on my last service because I did not present it at the time of estimate. Never heard of that befor More

by duwaynehaney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Neal
Report | Print
Nov 17, 2024 -

Mercedes-Benz of Bedford responded

Hello, Your feedback is important to us here at Mercedes-Benz of Bedford and I would appreciate the opportunity to speak with you to address your feedback about your recent experience with our Service Department regarding the use of a coupon. Please email me with your preferred contact information. Thank you, Bob Laughton General Manager Mercedes-Benz of Bedford 440.999.5000 blaughton@penskeautomotive.com

July 05, 2024

Have worked with Chad Marshall and his team for 10 years always a great experience! More

by Randerson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Marshall
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Jul 06, 2024 -

Mercedes-Benz of Bedford responded

Thank you for your loyalty and positive feedback about your experiences with our team at Mercedes-Benz of Bedford. We value your long-standing relationship and look forward to continuing to serve you.

July 01, 2024

Great service and very accommodating staff. . ken you are awesome to work with… thank you More

by Sudarshan reddy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ken, David Fratantonio, Jeff Miller
Report | Print
Jul 01, 2024 -

Mercedes-Benz of Bedford responded

It's pleasing to hear you had a great experience with the service and our team at Mercedes-Benz of Bedford. We're glad our staff was accommodating during your visit. Please let us know how we can assist you in the future.

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