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Mercedes-Benz of Bedford

Bedford, OH

3.6
155 Reviews

18122 Rockside Rd

Bedford, OH

44146

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Showing 155 reviews

February 05, 2022

This is my second time dealing with the MBB and these guys never let me down. Geffe ( sales manager), Jessie another sales manager and of course Barry my sales representative definitely did their magic b More

by Jazzy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry, Geffe, Jessie, and Barb
Feb 05, 2022 -

Mercedes-Benz of Bedford responded

Congratulations on your Mercedes-Benz CLA. We are happy to know that our Sales Team provided you with such a professional and genuine experience. Mercedes-Benz of Bedford welcomes you back for all of your automotive needs.

February 04, 2022

Very professional and welcoming. The staff that greeted me was nice and the man that took my keys was nice also. I had to stay and do some work for my job and while I waited the tea that they offered and t More

by linden428
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I can not remember, but he was Great
Feb 05, 2022 -

Mercedes-Benz of Bedford responded

Hi Linden, thanks for the positive review! We can't tell you how nice it feels to hear that our Service Team went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle!

February 03, 2022

This is a fantastic dealership and terrific employees. Great dealership to purchase a car or to have service. More

by Peggy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Cook was a fantastic salesperson. Kareem Samad did a great job explaining the financials and completing all the paperwork,
Feb 04, 2022 -

Mercedes-Benz of Bedford responded

Peggy, thank you for sharing your great review for us here at Mercedes-Benz of Bedford. We value your business.

February 02, 2022

Purchased a 2019 GLC. Barry T was very professional and nice. Didn’t give five stars because we were told the car has parking sensors when test driving but actually it does not. Sadly we found it by oursel More

by wenyuw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry T
Feb 03, 2022 -

Mercedes-Benz of Bedford responded

Hello, Thank you for sharing feedback about your buying experience. We would appreciate the chance to better understand the details of your visit here at Mercedes-Benz of Bedford. If you would like to discuss this further, please reach out to me with your preferred contact information. Best regards, Bob Laughton General Manager Mercedes-Benz of Bedford 440.465.1305 blaughton@penskeautomotive.com

Feb 03, 2022 -

Mercedes-Benz of Bedford responded

Hello, Thank you for sharing feedback about your buying experience. We would appreciate the chance to better understand the details of your visit here at Mercedes-Benz of Bedford. If you would like to discuss this further, please reach out to me with your preferred contact information. Best regards, Bob Laughton General Manager Mercedes-Benz of Bedford 440.465.1305 blaughton@penskeautomotive.com

February 02, 2022

Service was professional, and courteous...staff were knowledgeable and savvy about their facts...a pleasure to work with More

by dgladman4u
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Neal, Jeff Miller, Lisa Baynes
Feb 02, 2022 -

Mercedes-Benz of Bedford responded

Thank you for the excellent review. We are happy to know that our team provided you with a pleasant experience. Mercedes-Benz of Bedford welcomes you back.

February 02, 2022

Barb was very polite and fast with the service time. And they actually charged half of the quoted labor since the repair was simple. Not expecting that and I was impressed. More

by Cpoplin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barb
Feb 03, 2022 -

Mercedes-Benz of Bedford responded

We are so pleased to learn that you had a great experience with us here at Mercedes-Benz of Bedford. We strive to be the best for our customers. We value your business.

February 01, 2022

Wonderful service dept and courteous employees . Everyone is helpful and experienced. Thank you fir making my appointment pleasant. More

by susan_lindway
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barb M Salem
Feb 01, 2022 -

Mercedes-Benz of Bedford responded

Susan, we really appreciate your great feedback here at Mercedes-Benz of Bedford! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 01, 2022

Friendly staff and great service. Attention to detail and going the extra mile. Thank you, Dave! More

by Leslie A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Silver
Feb 01, 2022 -

Mercedes-Benz of Bedford responded

Leslie, we really appreciate your great feedback here at Mercedes-Benz of Bedford! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 30, 2022

My continued experience with Bedford Mercedes has been joyful and exact. I appreciate the customer service and attention to detail. Hi-5 to the entire staff ! More

by Justme
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chriss Burdis
Feb 01, 2022 -

Mercedes-Benz of Bedford responded

We are so pleased to read that you had a great experience with us here at Mercedes-Benz of Bedford. We strive to provide amazing services for our customers. We value your business.

January 29, 2022

They are nice and professional each time I have been there. They answer all of my questions. More

by PamPope
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Silver, Aaron Neal
Feb 01, 2022 -

Mercedes-Benz of Bedford responded

Hello, Thank you for sharing how our team has always been nice and professional during your visits to Mercedes-Benz of Bedford. We're always happy to help with your questions. Please do not hesitate to reach out if we can help with anything more.

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