Mercedes-Benz of Bedford

I attempted to buy a S550 CPO car listed on line from this dealer, after clearing up some issues with the VIN number they offered a price for the car less my trade in value, which I accepted and asked fo this dealer, after clearing up some issues with the VIN number they offered a price for the car less my trade in value, which I accepted and asked for written confirmation. The confirmation I received was about $4000 more than what they told me, allegedly because of a "mistake," we finally agreed on a price about $2000 more than originally proposed, however they then said I had to pick up the car by the end of the month, June 30, but did offer to pick it up first thing in the morning the next day. Being in sales for 35 years my guess is this request was done to meet a meet a monthly sales quota at my expense. I asked to arrange a time to pick up the car with pre approved financing and they told me the car "had been sold" that morning. I will never buy from this dealer who seems to care more about sales quotas than a quality customer experience. More

The service was great everyone was very pleasant and easy to deal with I was kept informed and ultimately picked up my vehicle in a timely manner thank you Dave Silverman to deal with I was kept informed and ultimately picked up my vehicle in a timely manner thank you Dave Silverman More

Professional, friendly, fast service. Good communication with my service representative regarding any issues with my cars. with my service representative regarding any issues with my cars. More

The only real complaint I have is I bought the car on a Wednesday night and was told they would detail/ceramic coat and fix the paint chips on the bumpers and I’d have the car back in 2 days. Then I was to Wednesday night and was told they would detail/ceramic coat and fix the paint chips on the bumpers and I’d have the car back in 2 days. Then I was told I’d get it the following Monday because they needed the paint to have proper drying time. I picked the car up Monday evening and the bumpers look great but the inside of the car definitely wasn’t detailed. When you spend this much money you should be given a spotless car. More

This is my second time dealing with the MBB and these guys never let me down. Geffe ( sales manager), Jessie another sales manager and of course Barry my sales representative definitely did their magic b guys never let me down. Geffe ( sales manager), Jessie another sales manager and of course Barry my sales representative definitely did their magic by getting me into my new 2022 CLA. This trio was extremely professional and genuinely made me a customer of theirs for life. Oh yeah and I can’t forget about Chuck who was very nice and took good care of me. Barb in service is also amazing I truly appreciate her always and forever. More

Barb my service person is the best she makes sure everything is done in a time manner. She always makes sure she keeps me up-to-date on what's going.on with my car, Thanks Barb your appreciated. everything is done in a time manner. She always makes sure she keeps me up-to-date on what's going.on with my car, Thanks Barb your appreciated. More

Very professional and welcoming. The staff that greeted me was nice and the man that took my keys was nice also. I had to stay and do some work for my job and while I waited the tea that they offered and t me was nice and the man that took my keys was nice also. I had to stay and do some work for my job and while I waited the tea that they offered and the private area was Great! It was a little cold in the area, but it all worked out for my good! More

This is a fantastic dealership and terrific employees. Great dealership to purchase a car or to have service. Great dealership to purchase a car or to have service. More

Purchased a 2019 GLC. Barry T was very professional and nice. Didn’t give five stars because we were told the car has parking sensors when test driving but actually it does not. Sadly we found it by oursel nice. Didn’t give five stars because we were told the car has parking sensors when test driving but actually it does not. Sadly we found it by ourselves after signing the purchase. The car is not returnable here at this dealer. More

Service was professional, and courteous...staff were knowledgeable and savvy about their facts...a pleasure to work with knowledgeable and savvy about their facts...a pleasure to work with More