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Mercedes-Benz of Bedford

Bedford, OH

4.2
167 Reviews

18122 Rockside Rd

Bedford, OH

44146

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Showing 167 reviews

January 30, 2022

My continued experience with Bedford Mercedes has been joyful and exact. I appreciate the customer service and attention to detail. Hi-5 to the entire staff ! More

by Justme
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chriss Burdis
Feb 01, 2022 -

Mercedes-Benz of Bedford responded

We are so pleased to read that you had a great experience with us here at Mercedes-Benz of Bedford. We strive to provide amazing services for our customers. We value your business.

January 29, 2022

They are nice and professional each time I have been there. They answer all of my questions. More

by PamPope
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Silver, Aaron Neal
Feb 01, 2022 -

Mercedes-Benz of Bedford responded

Hello, Thank you for sharing how our team has always been nice and professional during your visits to Mercedes-Benz of Bedford. We're always happy to help with your questions. Please do not hesitate to reach out if we can help with anything more.

January 29, 2022

Was very nice experience buying this car. Didn’t go back and forth with the price or on trade in price. Most salesman say they need to talk to manager about price then come back with a number. I told them w More

by dond1053
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Hockaday
Feb 01, 2022 -

Mercedes-Benz of Bedford responded

Hello, We are happy that our Sales Department could get you what you wanted. Enjoy your purchase and thank you for choosing Mercedes-Benz of Bedford. Know that we are always here should you need us.

January 28, 2022

This past snowy weds in January, I brought my wife’s 2018 Mercedes GLE 350 4 matic for “ no obd ll “ communication error via the echeck facility in valley view, i proceeded to head to Mercedes of Bedford… p More

by berea auto mall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Silver
Feb 01, 2022 -

Mercedes-Benz of Bedford responded

Chas, thank you for letting us know about your positive service experience! It is indeed the goal of our Service Department at Mercedes-Benz of Bedford to provide top-notch and thorough service to assist with any of your Mercedes-Benz needs.

January 24, 2022

There was an issue an my service Representative. took it upon himself to get it corrected. This shows that he cared about the money in which I seen. Mr.Aaron , made sure it was corrected. That I will alway More

by elder_banks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Neal
Jan 24, 2022 -

Mercedes-Benz of Bedford responded

Elder Banks, your review made us smile. We love hearing that our employees are going above and beyond for our customers & delivering reliable service. Until we see you next again at Mercedes-Benz of Bedford, we will be sure to keep up our timely services and courteousness.

January 21, 2022

The service is typically good. But I ask for the auxillary button to be functional on my car. Despite replacement of the aux battery and xonfirmation from the service person it is not. I even retur More

by lslewis1215
Recommend Dealer
Yes
Employees Worked With
Dave Silva
Jan 24, 2022 -

Mercedes-Benz of Bedford responded

Hello, I appreciate your feedback. Given the opportunity, I would like to speak with you about the level of service you received from our Service Department. Please email me at blaughton@penskeautomotive.com. Thank you, Bob Laughton General Manager Mercedes-Benz of Bedford 440.465.1305 blaughton@penskeautomotive.com

January 21, 2022

Professional , polite and great service.i would recommend the dealer for everyone.Thank you all More

by Beyder Ilana
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Mohr, Ryan Palmer
Jan 22, 2022 -

Mercedes-Benz of Bedford responded

Beyder, we appreciate your business here at Mercedes-Benz of Bedford. We strive to provide the best service possible for our customers.

January 19, 2022

Everything was great. Aaron was friendly and kind. My car was serviced timely. The loaner was fine. Good experience, no problems. Thanks More

by CJayMatthews
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Neal
Jan 19, 2022 -

Mercedes-Benz of Bedford responded

Mercedes-Benz of Bedford wants to thank you for the five star rating, we appreciate the comments regarding the visit!

January 08, 2022

The employees are kind and professional. They work hard to make sure the customer has what they need. More

by dvassimo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Silver
Jan 08, 2022 -

Mercedes-Benz of Bedford responded

Thank you for your positive feedback! Mercedes-Benz of Bedford always aims to provide professional service and support when you come in for a visit, and we look forward to assisting you with your Mercedes-Benz needs in the future.

January 08, 2022

Working with Dave Silver on the scheduled maintenance was super easy. He explained all of the items covered and work to ensure everything was done to my satisfaction. More

by Lori D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Silver
Jan 08, 2022 -

Mercedes-Benz of Bedford responded

Thank you for your positive feedback, Lori! At Mercedes-Benz of Bedford, our Service Department always strives to provide thorough and quality service and support to assist with any of your Mercedes-Benz maintenance needs.

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