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Mercedes-Benz of Bedford

Bedford, OH

4.3
167 Reviews

18122 Rockside Rd

Bedford, OH

44146

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Showing 167 reviews

January 04, 2022

Dave Klausner was responsive, honest and thorough and really took care of us. Overall, the entire purchase process went great and we are extremely happy! More

by Matt Kemme
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Klausner
Jan 04, 2022 -

Mercedes-Benz of Bedford responded

Matt, thank you for taking the time to share your kind review for us here at Mercedes-Benz of Bedford. We are so pleased to read that our Sales Team took great care of you. We value and appreciate your business. We hope you love your new vehicle.

January 04, 2022

CleanProfessional Work completed BEFORE it’s scheduled Clean Professional Work completed BEFORE it’s scheduled completion Complimentary car wash Great waiting area I’d recommend Mercedes Benz of Be More

by kwdet1791
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chriss Burdis
Jan 04, 2022 -

Mercedes-Benz of Bedford responded

Kwdet1791, Mercedes-Benz of Bedford wants to thank you for the five star rating. We're glad to hear how amazing of an experience you had visiting us!

January 02, 2022

The representative was cordial, and experienced with current problem. Car was cleaned at pickup. The Facility was clean inside and out. All staff were approachable. More

by w_macpro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Towbow
Jan 03, 2022 -

Mercedes-Benz of Bedford responded

We are pleased to learn that our team took great care of you. We do hope we can be of assistance in the future. Take care!

January 01, 2022

Best dealership I ever been to, I’ll be going back forever and ever and ever… More

by brettmg73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Cory
Jan 02, 2022 -

Mercedes-Benz of Bedford responded

Thank you for the great review, Brett! It was our pleasure to work with you. We'd love to assist you again soon at Mercedes-Benz of Bedford.

January 01, 2022

After paying over $1800 for front end springs and alignment on our Smart car ... with out you telling us there was a problem aligning the steering wheel to center... The steering wheel is lopsided o More

by moorgr01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Barbara
Jan 02, 2022 -

Mercedes-Benz of Bedford responded

Hello, Thank you for sharing your review. Your feedback is important to us here at Mercedes-Benz of Bedford and I would appreciate the opportunity to speak with you to address your feedback about the services provided. Please email me at blaughton@penskeautomotive.com with your preferred contact information. Thank you, Bob Laughton General Manager Mercedes-Benz of Bedford 440.465.1305 blaughton@penskeautomotive.com

December 28, 2021

Very honest. Very helpful minimum waiting time with very professional customer service. Clean waiting room More

by REIDBILL7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Baynes
Dec 29, 2021 -

Mercedes-Benz of Bedford responded

Mercedes-Benz of Bedford is glad to hear you had an amazing experience and glad to have you as a loyal customer!

December 18, 2021

Top notch dealer.salesman Simon very helpful and professional. Would definitely recommend this dealer to others.financing was also done very professional which made the buying experience painless. T More

by guthriejeffrey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Simon kucharewicz,Chuck King
Dec 19, 2021 -

Mercedes-Benz of Bedford responded

Thank you for your positive feedback! At Mercedes-Benz of Bedford, we love to learn that every aspect of the car-buying experience went smoothly because our Sales Team always aims to provide professional and quality support to assist. Please don't hesitate to reach out to Mercedes-Benz of Bedford for any future Mercedes-Benz needs.

December 08, 2021

Very positive experience with the service department at Mercedes of Bedford. Prompt and very professional. More

by Terriwoodffevans
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barb Salem
Dec 08, 2021 -

Mercedes-Benz of Bedford responded

Terri, thank you for sharing your wonderful review of us here at Mercedes-Benz of Bedford. We are so pleased to read that our Service Team took fantastic care of you. We value your business.

December 03, 2021

This dealership is well run, organized, and easy to work with. My maintenance and repairs have always been properly performed in a timely manner. My vehicle is always spotless when it is returned to me. Ev More

by Deb Y
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Silver
Dec 04, 2021 -

Mercedes-Benz of Bedford responded

Deb, thank you so much for your feedback! Our Service Team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

December 03, 2021

Everyone went out of their way to get me the right car Simon was extremely helpful. More

by Llb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Simon, was my sales person and amazing, chuck in finance was extremely helpful
Dec 04, 2021 -

Mercedes-Benz of Bedford responded

We appreciate your patronage. Thank you for sharing your five-star experience with us!

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