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Mercedes-Benz of Bend

Bend, OR

1.0
4 Lifetime Reviews Review Dealership

61440 Southeast 3rd Street

Bend, OR

97702

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4 Reviews of Mercedes-Benz of Bend

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December 07, 2019

"Poor customer service"

- Baxter

Do not purchase a certified vehicle from this dealership. They do not stand behind this warranty. I took my vehicle to another Mercedes dealership for service, They found issues with the vehicles suspension. I contacted Bend Mercedes service mgr. after several tries, they do not return calls, finally talked with the service mgr. He made excuse after excuse about the issue, and would not stand behind the warranty. I have real concerns that this vehicle ever went through a certification process at Mercedes of Bend. BUYER BEWARE They also will not send me any certification papers on the vehicle, I think that tells the story in itself.

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Recommend Dealer
No
Employees Worked With
Service Mgr. Mike
January 30, 2018

"Smooth, Professional Operation"

- Camtscott

I had been looking for a 5 Series BMW for quite some time. I required certain options. It was a perfect fit, as far as the car was concerned. Contacted the dealer and came in for my appointment the following day. The staff was very professional, courteous, polite and were not high pressure in any way whatsoever. The entire process took minimal time (I was already financed through my Credit Union) and before I knew it, I was out the door with a super low mile car with the options and colors I wanted. For the life of me, I can't remember the sales lady name that helped me, but she was awesome.

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Recommend Dealer
Yes
Employees Worked With
Lady
May 25, 2017

"purchase"

- Dog

Nice cars. High price. Fair trade in values but not great. Service dedepartment is good. You get free car washes for life of ownership. Nice people.

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Recommend Dealer
Yes
Employees Worked With
Jennifer
Jun 08, 2017 -

Mercedes-Benz of Bend responded

Hi Dog thank you for taking the time to leave us your honest feedback. We are happy to hear that you had a generally good experience with us. Please don't hesitate to reach out to us if there is every anything that we can do for you. Have a great day.

July 15, 2012

"We were very pleased to work with Terry purchasing our..."

- Linda Oliveira

We were very pleased to work with Terry purchasing our car. He was very professional and knowledgeable about the product. Terry followed up on the purchase and made sure that we were happy with the car and the dealership. I have also been very satisfied with the service department when regular service has been needed.

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Recommend Dealer
Yes
Employees Worked With
Terry Barham
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