Back

Mercedes-Benz of Buckhead

Atlanta, GA

4.5
1,093 Reviews

2799 Piedmont Rd NE

Atlanta, GA

30305

Directions

By Type

1,093 Reviews of Mercedes-Benz of Buckhead

April 10, 2026

Jason King is always super friendly, efficient, & helpful! Car looked amazing when I pocked it up! More

by tressabell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason King
Apr 13, 2026 -

Mercedes-Benz of Buckhead responded

Hello Tressabell, we're happy to hear you had such a positive experience with Jason! Feel free to reach out to us if you need anything. Have a wonderful day.

April 09, 2026

Appt was made but it took over 3 1/2 hrs to complete a routine maintenance check. My car was washed but remarkably still had scattered smashed bugs on the windshield! This dealerships saving grace is the More

by amelia_4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Apr 15, 2026 -

Mercedes-Benz of Buckhead responded

Thank you for your feedback. I would appreciate the opportunity to speak with you about your recent experience with the service department, the time it took to complete your service and the condition of your vehicle after the courtesy wash. Please feel free to email me at (rkaiser@group1auto.com) with your preferred method of contact. I look forward to discussing further. Best Regards, Roger Kaiser General Manager rkaiser@group1auto.com

Apr 16, 2026 -

amelia_4 responded

Dear Mr Kaiser, Thank you for replying to a less than 5 star review however I pretty much stated all of my thoughts on the matter. This is the first time in my dealings with Mercedes that I felt such a need to even get this involved with the ratings of a company. Drive time for me was 2.5hr each way, hence prescheduling. Scheduled milage maintenance would have let your service department know what was coming their way and time should have been allotted. The most time consuming feature should have been the alignment. The remaining smeared bugs left on my car is a little petty of me, I agree, however you are Mercedes, this is suppose to be one of the perks offered and I am willing to pay top dollar for my maintenance visits. Don't offer that perk and leave bug shit on my car! (on the windshield and on the front of the car). Leo stated he was not happy with the vacum job inside and asked that I stay to have it redone which was considerate but I was planning on doing an inside detail job myself and there was still a 2.5hr drive back. I was very happy with Leo's attention to me and the fact that he checked in with me while waiting. Final note. Noticed nothing was mentioned regarding my comment about interest in another car there. (a very serious interest)! I take it because you are in charge of the service dept only. I hope you let whoever is in charge of the sales side read my review because that was the total letdown to my day! No response from that person is needed nor wanted. Best regards, amelia_4

April 06, 2026

Now I can't lock my doors, so I have to take it back again and go through all this c*** twice More

by Talltoolguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Troy
Apr 07, 2026 -

Mercedes-Benz of Buckhead responded

Thank you for your feedback. I would appreciate the opportunity to speak with you about your recent experience with the service department and the unresolved issue. Please feel free to email me at (rkaiser@group1auto.com) with your preferred method of contact. I look forward to discussing further.   Best Regards,   Roger Kaiser General Manager - Mercedes-Benz of Buckhead rkaiser@group1auto.com

April 03, 2026

I had a fantastic experience buying my new car here; the staff was incredibly professional, welcoming, and made the entire process smooth, transparent, and truly enjoyable from start to finish. More

by Ismaelramosmusic
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor, Charles
Apr 05, 2026 -

Mercedes-Benz of Buckhead responded

Hi, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 02, 2026

I had such an amazing experience buying my Mercedes-Benz! The salesman Tony and the manager were so kind, welcoming, and helpful. They took their time to answer all my questions and made sure I was comfortab More

by chikaodiliike
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony
Apr 05, 2026 -

Mercedes-Benz of Buckhead responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 02, 2026

Very efficient service ! Loved the video from the service department showing and explaining what was inspected. More

by B walker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louis, Marie Carter
Apr 03, 2026 -

Mercedes-Benz of Buckhead responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 31, 2026

Mercedes-Benz of Buckhead is synonymous with class and integrity!! I feel confident that whatever is wrong with the car, the technicians will repair it!!!! More

by deidra1963jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leonel
Apr 02, 2026 -

Mercedes-Benz of Buckhead responded

Hi, thank you so much for your positive comments about Mercedes-Benz of Buckhead! If you have any further questions, please don't hesitate to reach out!

March 31, 2026

I blew out two tires traveling through Atlanta. MB road assistance towed it on a Sunday morning to MB of Buckhead. Monday morning at 7am, Leo in service got started on my car and I was back on the More

by paulpasqua
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leonel, Scott Capri
Apr 02, 2026 -

Mercedes-Benz of Buckhead responded

Hello, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 30, 2026

Convenient location,prompt check in, fast service ,friendly staff but unfortunately a little bit expensive for service provided More

by jsacotto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Apr 03, 2026 -

Mercedes-Benz of Buckhead responded

Thank you for your feedback and for recognizing our convenient location, friendly staff, and efficient service. We understand your concern regarding pricing and appreciate you sharing your perspective. We hope to continue providing value and earn your continued business on your next visit.

March 30, 2026

As usual, I received excellent service from the service department at Mercedes-Benz of Buckhead. More

by Brooke E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason King
Apr 02, 2026 -

Mercedes-Benz of Buckhead responded

Hi Brooke, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!