Mercedes-Benz of Buckhead

Carol was an excellent sales woman. I would recommend her to friends and family. I feel she went above and beyond to meet my expectations. to friends and family. I feel she went above and beyond to meet my expectations. More

Michael Hirth was extremely thoughtful and helpful. As a first time car buyer, he could not have been more patient with me, explaining not only the car, but the price and perks to owning a Mercedes. He has first time car buyer, he could not have been more patient with me, explaining not only the car, but the price and perks to owning a Mercedes. He has followed up with me several times and even met me at the dealership with to explain basic features of the navigation system, etc. David, however, was pushy and unhelpful. This was the person I sat down to sign lease papers with. He showed me several "options" to add to my lease and despite several questions he could not give me clear answers on what exactly the services were or how they priced out individually. I asked if I could make the decision later, as it was the first time I was hearing about any of these options. He said no and that I needed to decide ASAP. It was the one and only time during my entire car buying experience that I felt pressured, uncomfortable and unsure of buying a Mercedes. I definitely would not want to work with him again. More

My experience with Mercedes Benz of Buckhead was AWESOME, Fred stepped up and totally won me over to Mecedes Benz. I am grateful and humbled by the top of the line customer service I received. Keep Fred stepped up and totally won me over to Mecedes Benz. I am grateful and humbled by the top of the line customer service I received. Keep up the great work. More

Below is a copy of an email I sent to Malcolm after the purchase of my car. :) From: Miske, Melissa Sent: Thursday, February 28, 2013 1:00 PM To: Malcolm Mackey Subject: RE: Your Mercedes-Benz purchase of my car. :) From: Miske, Melissa Sent: Thursday, February 28, 2013 1:00 PM To: Malcolm Mackey Subject: RE: Your Mercedes-Benz of Buckhead Experience Hi Malcolm, Mercedes wanted a long-lasting relationship with a new customer, they got it. I appreciate all your help and your professionalism. The whole experience was unparalleled. I’m so impressed that I’m not only going to give Mercedes Benz of Buckhead a perfect rating, I’m going to write Jim Ellis Audi a letter thanking them for encouraging me to look elsewhere with their lack of service. I look forward to working with you again for a new vehicle in a few years and I will definitely send referrals your way. ? I’ll say hello when I’m in again for a car wash. Take care and stay in touch. Melissa From: Malcolm Mackey [mailto:mmackey=mercedesofbuckhead.motosnap.com@motosnap.com] On Behalf Of Malcolm Mackey Sent: Thursday, February 28, 2013 3:34 AM To: Miske, Melissa Subject: Your Mercedes-Benz of Buckhead Experience More

Truly the most amazing car buying experience I have ever had and exemplified a luxury service experience. From my initial call to see if a car I had seen on the internet was available, I knew this was goin had and exemplified a luxury service experience. From my initial call to see if a car I had seen on the internet was available, I knew this was going to be different. The gentleman I was told to speak with when I arrived to inquire on the car was working with a another client at the time and Curtis Schwank immediately stepped in without a beat skipped to assist me. Curtis was able to not only connect with me as a customer but more importantly as a person. I quickly realized I was not investing in simply a car but building a relationship. And though I decided the initial car I looked out was no longer what I was most interested in following a night of contemplation, as soon as I communicated that to Curtis, within 5 minutes he found another vehicle that better matched my needs and invited me back to take a look. I visited another Mercedes dealer the next day and knew immediately it was not Mercedes Benz of Buckhead so even though the color was not one I thought I wanted, I was so impressed with Curtis and what your dealership offered that I decided to at least come back to look at it. Curtis was kind, patience and worked hard to not just sell me the car but help me fall in love with it! He was honest and trustworthy in our interactions and is the reason I decided to spend above my limit when he worked hard to get me the best deal possible. I know this will not be the last time I buy a car from him! Additionally, once I decided to move forward with the purchase, David in Finance was extremely professional but yet again was able to build a connection almost immediately making the financing piece a breeze (and even fun!). Curtis laid the groundwork and David did a great job explaining the benefits of the Star Elite Membership which I happily went even further beyond my budget to guarantee that I would ONLY be coming here for all of my car needs. Finally, Toni did an amazing job of walking me through the entire car to ensure I was not only comfortable but excited about the purchase I made and was a glimpse into the continuing exemplary service at all levels of your organization. Thank you for inviting me to become a Mercedes owner and a family member at Mercedes-Benz of Buckhead. More

My experience with Mercedes Benz Buckhead was amazing. Alvin Gomez initially greeted me with a smile and a helping hand. I am a young female and he was non-judgmental, which made me eager to work with him Alvin Gomez initially greeted me with a smile and a helping hand. I am a young female and he was non-judgmental, which made me eager to work with him. Mr. Gomez was consistent and honest with me. I am really happy with Mr. Gomez's recommendation of a E-Class Mercedes. Thank you! More

Excellent communication and customer service. Russell and Nik took very good care of us. Russell was very accommodating and really made sure we were taken care of overall. We came to MB Buckhead because RBM Nik took very good care of us. Russell was very accommodating and really made sure we were taken care of overall. We came to MB Buckhead because RBM sales department treated us very poorly two days prior. More