Mercedes-Benz of Buckhead - Service Center

It was a pleasure having Hee Soo Hong as my service advisor for my last scheduled maintenance. He was very personable and I thoroughly enjoyed my time there. advisor for my last scheduled maintenance. He was very personable and I thoroughly enjoyed my time there. More

Every time I go I just feel like they are amazingly customer unfriendly. Every interaction is difficult - from shopping for cars, trying to work on a lease buy out, to general service on the warrantied customer unfriendly. Every interaction is difficult - from shopping for cars, trying to work on a lease buy out, to general service on the warrantied car we currently lease. Each of the interactions is so hard to get someone to talk to, someone to give a straight answer, and someone to just generally act like they give a darned about me as a customer. The first question to my service advisor is typically met with a 'we can't do that' or 'you will have to come back again' or 'you will have to talk to someone else who is not available' (and never call me back. Every time I leave I'm annoyed at them. Going forward, I'm just using them for warranty work. Else I will go to another general mechanic for regular maintenance and deal with my current financing and/or new car purchasing at RBM. I agree with the other reviews that they exude an arrogance and cockiness that isn't warranted. More

I am generally not a big fan of leaving negative reviews for companies but feel that in this case it is warranted. I own an ML350, which I took to MB of Buckhead for my first Service A with them. It's a nic for companies but feel that in this case it is warranted. I own an ML350, which I took to MB of Buckhead for my first Service A with them. It's a nice dealership with a comfortable waiting area and friendly service. Once Service A was completed, the service advisor went over it with me. He mentioned that I have approximately 20% wear left on my brake pads. I asked him whether it was true for both front and rear and he said yes. He also mentioned that in this case the rotors are getting pretty thin as well, so that once the brake pads wore out, I'd need to replace pads and rotors at the same time. Per my request, he also provided me with an approximate quote for brake pads and rotors replacement for both front and rear. Literally two (2) days later I took my ML350 to RBM of Atlanta for the previously scheduled brake fluid flush. RBM subsequently called to advise me that while the front brake pads did have approximately 20% wear left, the left rear pad was completely worn out, so that the rotor was getting scorched. RBM explained that the brake wear sensor was on the right wheel, which is the reason that it wasn't triggered. They also expressed their surprise that I wasn't told about it during the most recent service. After hearing the news, I left an urgent message with MB of Buckhead's service manager to inquire as to what happened, to ensure that they were aware of the problem and would take steps to prevent this from happening in the future. The message was not returned. I then left another message the following day and finally received a call back from the service manager. He stated that MB of Buckhead does not remove wheels during Service A and would not know anything about the condition of the brakes. I asked him how it was possible, as the service advisor had told me that I had 20% wear left on the pads. He said that the service advisor "does not recall having this conversation." I explained that I find this quite strange, as we had a pretty extensive conversation about it and he even provided me with a quote. The service manager's response to that essentially was that he didn't know and didn't care. I understand that while mistakes like this shouldn't happen, I also realize that I am dealing with humans that do make mistakes. The service advisor's denial of the conversation and the service manager's reaction to the situation greatly compound the gravity of the situation, however. In short, it is one thing to make a mistake. It is quite another to essentially lie about it, fail to own up to it and not see the need to take any corrective actions to prevent this from happening in the future. Given what has taken place, I thought that it would be appropriate to let people know about the situation. More

I had a wonderful experience with Kevin Ingold. He was very helpful and knowledgeable on the automatic starter I had installed in my vehicle. I also was having some concerns about my previously installed very helpful and knowledgeable on the automatic starter I had installed in my vehicle. I also was having some concerns about my previously installed bluetooth transmitter, and Kevin went above and beyond to assist me. I love my vehicle especially with these special installations...I am looking forward to speaking with Kevin in the near future to inquire about an updated navigation DVD. More

My experience with this delaership was unplanned - and still was an EXCEPTIONAL EXPERIENCE! Driving home this week, I had a flat tire...I was 1 1/2 miles from home, so decied to head that way. Of cour still was an EXCEPTIONAL EXPERIENCE! Driving home this week, I had a flat tire...I was 1 1/2 miles from home, so decied to head that way. Of course I didn't make it - and found myself in front of the Buckhead Mercedes dealership, which seemed like a good place to stop and ask for help....and help they did! I met a young lady in the Service department, explained my situation, aqnd asked if I could speak to a Manager. She quickly guided me down the hall to an unsuspecting gentleman. It was approximately 5:50 p.m., and little did I know that they were preparing to close shop at 6:00. After briefly explaining my situation, and acknowledging that the car in question was not even a Mercedes (it is a Lexus), the Manager requested to have two Service Techs go out to where I was parked, and within 5 minutes, my spare was on, the flat was in the trunk, and I was back on my way. Needless to say, the Buckhead Mercedes employees displayed exceptional customer service when I was in need - they never blinked an eye to assist, and willingly helped me! I've since told this same story to countless friends & family members - and wanted to share it with each of you through this on-line customer comment section...they are a first class organization! Thanks, Buckhead Mercedes employees!! More

Mercedes-Benz of Buckhead and Mr. Michael Goggins provided excellent service when I have taken my car in for repairs. I would highly recommend using Michael Goggins as your service consultant. He d provided excellent service when I have taken my car in for repairs. I would highly recommend using Michael Goggins as your service consultant. He does an outstanding job in scheduling your car for repairs and keeping you informed of the necessary repairs that need to be done. The combination of Michael Goggins as your service consultant and Mercedes-Benz of Buckhead puts your mind at ease when you are having repairs done on your car. You know they will be done correctly and on time at a reasonable price. More

I purchased a 2008 Mercedes Benz C 350 and paid cash for it. I have had to carry my car back to the dealership several times for problems that I have had. Se Kim has not been attentive to my concerns and it. I have had to carry my car back to the dealership several times for problems that I have had. Se Kim has not been attentive to my concerns and has continually tried to convince me that the problems that I am having with the car is of fault of mine. Even though, I found out there are some problems that they are waiting on new parts for this car. My car is still under warranty mind you. Then Cynthia Parms has tried to make me believe that the things that the owners manual say is covered is simply not so. I believe in service after the sale and I have received nothing but poor service and excuses to blame me for something that the dealership is responsible for. More