Mercedes-Benz of Buckhead - Service Center

Great Very helpful. Gave me excellent service. Provided a loaner vehicle for the duration. Car is now performing well indeed I have nothing more to say to Very helpful. Gave me excellent service. Provided a loaner vehicle for the duration. Car is now performing well indeed I have nothing more to say to get to twenty five words I am now giving up on this review which I have been asked for 5 times too bad More

Efficient and courteous When you pull in for service you are greeted and they are prepared to meet your needs. Never any confusion about your appointment or request for comin When you pull in for service you are greeted and they are prepared to meet your needs. Never any confusion about your appointment or request for coming. Like the product, the service is a well oiled machine. I enjoy the relaxing environment to sit and take care of my personal business. Mr. Michael Goggins is always so pleasant and busy making sure you get what you ask for. He is a true professional and will keep you advised of recommendations. More

Amazing Above and beyond care provider. I highly recommend this dealership and staff. Are you will be treated with an expert level of service. They definitel Above and beyond care provider. I highly recommend this dealership and staff. Are you will be treated with an expert level of service. They definitely stand behind "the best or nothing" because that's what they do... The best More

MB Buckhead service excellent!!!! My service rep. kept me informed . My life wasn’t put on hold . MB provided a Loaner car. My car was ready on time. I’d recommend MBBuckhead service. My service rep. kept me informed . My life wasn’t put on hold . MB provided a Loaner car. My car was ready on time. I’d recommend MBBuckhead service. More

Superb Customer Focus I've never been dissatisfied with Mercedes Benz of Buckhead's treatment of me. The service team consistently provides a top notch customer service ex I've never been dissatisfied with Mercedes Benz of Buckhead's treatment of me. The service team consistently provides a top notch customer service experience and they ensure I'm satisfied with results. More

Great service advisor Arvin always ensures my vehicle receives the best care. Regardless of issue, he ensures It is taken care of ASAP and it looks better when I pick it up Arvin always ensures my vehicle receives the best care. Regardless of issue, he ensures It is taken care of ASAP and it looks better when I pick it up than when I dropped it off. More

Unbelievable Poor Customer Service We have been bringing our cars to Mercedes Benz of Buckhead for over five years and the service has gotten progressively worse. My last visit will be We have been bringing our cars to Mercedes Benz of Buckhead for over five years and the service has gotten progressively worse. My last visit will be my last. I needed to have a tire replaced after hitting a pothole. When I called, the first question they asked me was if the tire was in stock. How would I know what they have in stock? So rather than checking for me, they transferred me to the parts department so I could check for them. After waiting I was informed that there was a separate depart for tires and got transferred to them. Again I waited. Luckily the tire was in stock so I asked to be transferred back to the service department and the call disconnected. Called back, disconnected again. Finally the third time was the charm and I was told I could drop the car off even though no appointments were available and they would fit me in. When i arrived at the dealership Joshua Jamison in the service department told me it wasn't his job to look up my warranty information and that he didn't have the time. Instead I needed to call the Mercedes dealership where I purchased the vehicle and ask them for the information for him. I am not paraphrasing, those were his actual words. Keep in mind this a warranty that I purchased through Mercedes and that another service person at the same dealership had no problem finding a few weeks prior. I asked to speak to his manager, who he got but only after making me a wait an extended period of time. Rick Morea, the service manager, was able to find the information so I could finally leave the dealership. Once they completed the work, they called to tell me that the machine that removes the tire had scratched my rim so they needed to keep the car another day to repair it. At least I was offered a loaner vehicle until my car was ready. All this on the weekend we were having our daughters birthday party. This is not the kind of service I expect from any service department, much less from Mercedes. Needless to say, I am no longer a fan of Mercedes Benz of Buckhead. More

Never ever disappointed! Always extremely HAPPY! They always take me as soon as I drive up. I met with Josh. He was personable and very professional. He explained everything to me that nee They always take me as soon as I drive up. I met with Josh. He was personable and very professional. He explained everything to me that needed to be done on my car. He had a driver take me to a shopping center - so I could shop while my car was being serviced. And another driver picked me up when the car was done. Thank you! More

Tony Nardone is our service hero! Tony Nardone is a real pro and takes the best care of me! I love his responsiveness on the text feature. Much better than calling. Tony Nardone is a real pro and takes the best care of me! I love his responsiveness on the text feature. Much better than calling. More