Mercedes-Benz of Buckhead - Service Center

Slow, unorganized, service dept I took my Mercedes-Benz in for service. Three reasons, the steering wheel when turning right, was making a knocking noise. Secondly, I wanted to have I took my Mercedes-Benz in for service. Three reasons, the steering wheel when turning right, was making a knocking noise. Secondly, I wanted to have my wipers looked at to determined if they needed replacing. Lastly, the psi tire pressure was displaying on the panel and consistently going up and down. Turning into the service area, took 10 minutes, just mere confusion. Once I finally got in, I spoke with the service advisor, Josh, and was clear what items I brought my car in for. He told me they needed about 1.5 hours to diagnose the problem. 2.5 hours later, I went to his ofc only to be told they still didn't know what the issue was and needed another 30 mins. I wanted to leave the car, but there weren't any loaners available. He finally came back and admitted he misunderstood the initial items I needed to have serviced. Instead, they were looking at my tire traction...really??? Why would they look at my traction when clearly the display on my panel indicates the problem was with the pressure of my tires. After being there three hours with nothing done on my car, he told me the problems with the steering was caused by a bad bushing and the part would take four days to come in. I asked if the wipers had been looked at. Of course, that hadn't been done. He said he wasn't sure but the cost would be 60.00 to replace. I asked him to move forward with replacing them. A few mins later, he came back and said he made a mistake, the wipers were 175.00, (my car has heated wipes). Why wouldn't he find this out first before quoting the wrong price...especially, three times what he initially quoted. He claims the mechanic said the wipers needed replacing. Frankly, although, I just paid to have them replaced, I truly think they didn't need replacing. Why? Because, after leaving, I turned the wipers on and they are still making the same noise. Josh asked me to bring my car back in next Monday to have the bushing replaced; however, I don't trust the competency of this group and don't plan to return. I was not expecting such a calamity of incompetence from a Mercedes-Benz organization. What a horrible experience! More

Dishonest Customer Service no Integrity For what The quality of what Mercedes-Benz standard. Need to micro manage your employees. ASAP ASAP now quick reply Customer Service no Integrity For what The quality of what Mercedes-Benz standard. Need to micro manage your employees. ASAP ASAP now quick reply More

Does not return phone calls Received 3 1/2 months' ago a letter re: recall of my car for a potential dangerous issue. Called and was told part would be in May. Called in May and Received 3 1/2 months' ago a letter re: recall of my car for a potential dangerous issue. Called and was told part would be in May. Called in May and was told it would be in in June. June came and went. Called yesterday- was on hold for 20 minutes; then got a prompt to leave message which I did. 24 hours later and no call, I called 7 times today, left messages and the last girl hung up on me. If this is potentially dangerous, why isn't the part in and the issue resolved. Left the last message that I posted a review and got a response that the department is on vacation. I suppose the one who responded was on vacation too??? Where is customer service and SPEAKING on the phone? Then we did a chat with a robot who says she's human, but responds like a robot telling me she's having a great day at MB - how's mine. Clearly if I have an issue, I'm not having a great day. Why don't you employ people that who listen to their clients and answer accordingly, instead of reading from a SCRIPT. I see Lisa G had a similar experience. Is the whole department on vacation, and why does the voice message say I'll get a call back ASAP. Does that mean a week, month, depending on when they return from vacation? What if I wanted to buy a NEW CAR; would I not get a return phone call? I think not. I spoke to Ashley, Amanda, someone whose name begins with an "F" who hung up on me. My husband's livid and on his way now to your dealership. This is the worse service I've encountered, and what's worse is I'm driving a car that is potentially dangerous. You are going to be flooded with law suits. More

The service maintenance Dept The Buckhead location charge double the price on maintenance, you can save money with taking your Benz to another certified Benz dealership for mainte The Buckhead location charge double the price on maintenance, you can save money with taking your Benz to another certified Benz dealership for maintenance service More

Ruined my hub and refused to take responsibility I purchased a used 2015 ml 350 with new tires. 9000 miles later at a routine service at a different Mercedes dealer I was told that the lug nuts on on I purchased a used 2015 ml 350 with new tires. 9000 miles later at a routine service at a different Mercedes dealer I was told that the lug nuts on one wheel had been over tightened, stripped, and ruined the wheel hub - a $1500 mistake. When contacted, MB of Buckhead said it was my car and not there problem. What garbage. Had I tried to change a flat I would have been unable to remove the tire. Crappy service and no sense of responsibility. NOT THE WAY TO GET SATISFIED CUSTOMERS I have purchased 7 Mercedes - this is the first and LAST time I will ever deal with these incompetent arrogant people. IF YOU WANT TO BE TREATED LIKE CRAP THIS IS ONE PLACE THAT WILL FULFILL YOUR NEEDS More

Abusive and Not Valued as a Customer I have been refused service because they told me I had been abusive which is not true. I bought 2012 GLK and got a lemon and abandoned it at the d I have been refused service because they told me I had been abusive which is not true. I bought 2012 GLK and got a lemon and abandoned it at the dealership and walked home because i was so frustrated with the service and then I got a 2013 GLK and had the same problems and there were times when I wanted to do the same thing and just abandon it and let someone have it for free. It came to a point where they told me everything was fine and i told them it wasnt and then I was on my way to Orlando with my dog at ten o clock at night and the car died in Gainesville Florida on 1-75 in the middle of traffic and i had to fight MBUSA to get a technician. I have complained to Mercedes Benz USA numerous times about the lack of communication the dealership has provided to me. I have contacted the service manager numerous times and the regional manager when I had issues and they do not return phone calls They have refused service amenities such as shuttle service, loaner cars etc. The service advisors have refused to communicate to me about what service has been done to my vehicle and what upcoming services are needed upon checkout. I am very hands of when it comes to the care of my car and knowing what is and when needs to be done and these people keep you in the dark The service advisor advised services such as tires which I bought less than a year ago and never advised me when I needed a new car key that this was a final sale upon placement of order. When I asked for assistance in getting the text feature of activated the service advisor refused to assist me and stated that the technicians told him that this feature was not available on my car when it was. The receptionist in scheduling a service appointment are not friendly and accommodating to a person's schedule. This dealership takes advantage of the fact that I am a single female driver and I have spent over 100,000 in service and new vehicles over the last 2 years with this dealership and are not understanding of their customers. This was supposed to be my dream car and it has turned out to be a nightmare I love my Mercedes I do not love the service and how I have been treated and ABUSED by Mercedes and its sad because MBUSA is coming to Atlanta and it will be hometown product now and I would love to get another Mercedes but Im scared and no one in Corporate MBUSA has ever stuck up for me not the CEO nor the SR VP no one More