Mercedes-Benz of Burlington

Terriffic Service from Tim Daley and MBZ Burlington In working on the final details relating to shipment of my new E450 Wagon to California, this dealership via Tim Daley went above and beyond in terms In working on the final details relating to shipment of my new E450 Wagon to California, this dealership via Tim Daley went above and beyond in terms of extra assistance, coordination, and communication. I grew up in a high-end, family retail business so my expectations are right up there. I don't even normally participate in the customer reviews process. But I am so appreciative, especially in this case, that I got to work with someone who seems to just naturally provide such wonderful service from start to finish, and made the process somewhat fun too. More

Great dealership I’m really happy with my experience at the dealership. I came from NY to purchase my car and had a friend who lived in Boston check it out for me in a I’m really happy with my experience at the dealership. I came from NY to purchase my car and had a friend who lived in Boston check it out for me in advance. Everyone at the dealership was very accommodating and personable. TJ was especially great in accommodating me throughout the process, doing everything through email and over the phone. More

Quick and easy It was such a great and easy experience. everyone who worked there and help with buying process were nice, professional and made the whole experience It was such a great and easy experience. everyone who worked there and help with buying process were nice, professional and made the whole experience stress free. I would definitely recommend them! More

Most Painless Car Purchase and Best Customer Service I just bought a CPO C300 from this dealership. Pricing was really fair, service is great. They were so easy to work with. Mike Topping was the sale I just bought a CPO C300 from this dealership. Pricing was really fair, service is great. They were so easy to work with. Mike Topping was the salesman I worked with and he was fabulous - patient, informative and really worked to get us the best deal. It was by far the best car buying experience I have had. I am a customer for life and will definitely be recommending the dealership and Mike. More

Genuine care Sokhom in service is very friendly, curtious and professional. He provided excellent customer service very satisfied with him who exceeded high expect Sokhom in service is very friendly, curtious and professional. He provided excellent customer service very satisfied with him who exceeded high expectations Thanks for exceeding the typical customer service. More

Customer for life I purchased my first vehicle from MBOB back in August and couldn’t have been happier. Two months later I was back for a upgrade and could not have ask I purchased my first vehicle from MBOB back in August and couldn’t have been happier. Two months later I was back for a upgrade and could not have asked for a better experience yet again, being in my early 20s I usually am looked down upon or not even helped at other dealerships. At MBOB it’s always a warm genuine welcome it doesn’t even feel like they have salesmen working everyone is just your friend. The transaction went perfectly smooth just like the time before. I will recommend anyone and everyone to MBOB theres no pressure or tricks. The professionalism of every single employee is unreal. Special thanks to Eddie Giron and Tim the GM loving every mile with the 18’ c63s More

Excellent service and sales people Purchased a car recently and the price and service was excellent. I have been a customer for a few years with my two MB and I was never disappointed. Purchased a car recently and the price and service was excellent. I have been a customer for a few years with my two MB and I was never disappointed. Jim and Steve in service are great to talk to when I bring in the vehicles for service. TJ the sales person, went above and beyond on my new purchase. Thank you for the great experience! Alex More

Purchased a used 2016 E350. TJ and I met a year earlier and he periodically sent me information on cars that were available. When the time was right, my wife and I went to him a TJ and I met a year earlier and he periodically sent me information on cars that were available. When the time was right, my wife and I went to him and he got us the right car for a great price. Terrific person and a genuinely trustworthy man. More

Lied and wasted time They wasted my time and all efforts to buy a car. We agreed on price and i offered deposit since i am out of state. They told me word of mouth is enou They wasted my time and all efforts to buy a car. We agreed on price and i offered deposit since i am out of state. They told me word of mouth is enough. It took them another day to get me an application. Which i send promptly back. There after some more information was requested and i provided that as well. But no confirmation on approval. I kept offering them deposit and they weren't willing to take deposit. I was quiet suspicious about that. Finally, after several calls and texts sales man replied that care is sold. this was 3 days later. His answer, car was sold 6 days ago but other salesman forgot to mark it sold but customer came and pick up just now. My salesman confirmed just 2 days ago that he went and look at car and it is free of any damages. I can clearly see how they have dealt with me that finance/sales didn't have experience selling car to out of state customer. They didn't try to find a way. Instead they sold the care to local walk in. During this process i lost other potential car of my choice as well and i told this salesman to take a deposit from me but he refused. I can clearly see this as discrimination towards out of state customer. There after i have spoken to salesman and sales manager and asked about my application status and if my credit was pulled. They have yet to answer that. It is about 6 days now. I have spoke to attorney and i will see what are my options. They have wasted my time. I didn't expect this from MB dealership. More

5 stars Customer Service ***** Tim made buying a car so easy with excellent customer service, prompt communication with any inquiries and getting us through the process as smooth as Tim made buying a car so easy with excellent customer service, prompt communication with any inquiries and getting us through the process as smooth as possible. Also, thanks to Mahmoud for guiding us through the paperwork and getting it all finalized. Overall, great team and amazing customer service. Highly recommend. More