"Excellent service and sales people "
Purchased a car recently and the price and service was excellent. I have been a customer for a few years with my two MB and I was never disappointed.
Jim and Steve in service are great to talk to when I bring in the vehicles for service.
TJ the sales person, went above and beyond on my new purchase.
Thank you for the great experience!
"Purchased a used 2016 E350."
TJ and I met a year earlier and he periodically sent me information on cars that were available. When the time was right, my wife and I went to him and he got us the right car for a great price. Terrific person and a genuinely trustworthy man.
"Lied and wasted time "
They wasted my time and all efforts to buy a car. We agreed on price and i offered deposit since i am out of state. They told me word of mouth is enough. It took them another day to get me an application. Which i send promptly back. There after some more information was requested and i provided that as well. But no confirmation on approval. I kept offering them deposit and they weren't willing to take deposit. I was quiet suspicious about that. Finally, after several calls and texts sales man replied that care is sold. this was 3 days later. His answer, car was sold 6 days ago but other salesman forgot to mark it sold but customer came and pick up just now. My salesman confirmed just 2 days ago that he went and look at car and it is free of any damages. I can clearly see how they have dealt with me that finance/sales didn't have experience selling car to out of state customer. They didn't try to find a way. Instead they sold the care to local walk in. During this process i lost other potential car of my choice as well and i told this salesman to take a deposit from me but he refused. I can clearly see this as discrimination towards out of state customer. There after i have spoken to salesman and sales manager and asked about my application status and if my credit was pulled. They have yet to answer that. It is about 6 days now. I have spoke to attorney and i will see what are my options. They have wasted my time. I didn't expect this from MB dealership.
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