Mercedes-Benz of Calabasas

Does Honesty and Integrity Exist Anymore? The used car dealer stereotype of dishonesty, lying and general lack of integrity has been skillfully demonstrated by the staff of Calabasas Mercedes- The used car dealer stereotype of dishonesty, lying and general lack of integrity has been skillfully demonstrated by the staff of Calabasas Mercedes-Benz. Last week I placed a down payment on a car found thru their "Sonic" automotive site located at a sister Mercedes-Benz dealer. I was assured that the car was available, no one else had bought or made a down payment and would only take a few days to get here. I proceeded to acquire full funding, made a deal on my existing car and got a rental for the anticipated few days I would need. Monday I received message that the car was no longer available, had a mechanical problem and was sold wholesale. This car was listed with 6011 miles and had just passed a 165 point inspection by a certified MB mechanic. When I requested what the problem was, they didn't know and laughed when I asked what part of the 165 point inspection would have missed an implied major mechanical problem. In addition to casting serious doubt as to the value of a certified inspection, there was serious doubt with respect to the honesty of the failure. After visiting the dealer and lengthy discussion as to the truth, the sales manager finally admitted that there was no mechanical issue and the car was sold to someone else retail and that there is an integrity issue within their dealerships, REALLY! I discussed at length the impact that these dishonest dealings have on people, was just not expecting this kind of low level dealing at a Mercedes dealer. They have absolutely no respect or care about their customers what so ever. Should have read some of their other reviews before I went to buy from them. More

dealer did not disclose missing items on the car The sales man and manager did not disclose missing items on the car we purchased at the time of sales (deal), it was disclosed after the fact, and the The sales man and manager did not disclose missing items on the car we purchased at the time of sales (deal), it was disclosed after the fact, and there was nothing you could do about it......complained to their headquarter's office, and the general manager as well, with no assist whatsoever........very bad experience, and unprofessional deal. More

Fake ad. This dealer posted a fake ad with a low price. I called before going there. The answer is the car is there. When I got there, the sales guy tried to h This dealer posted a fake ad with a low price. I called before going there. The answer is the car is there. When I got there, the sales guy tried to hold me as long as he can by giving me many lies. After about an hour, they said the car is not there. I talked to the manager, he said I can't do nothing about it. Very very bad experiences. I wondering how can a Benz dealer can survive nowadays by using this old lie tech! More

Given several reasons why they cannot sell car to me . 1. Dealership lied saying my loan company won't answer their phone 2. Price on the car changed to a higher amount 3. Already approved for a loa 1. Dealership lied saying my loan company won't answer their phone 2. Price on the car changed to a higher amount 3. Already approved for a loan but was told I do not have a loan because they wanted me to go with their loan company 4. They resubmitted my loan which had been approved removing my cosigner's name so that my loan company would deny me. 5. The trade-in I had looks better than the Mercedes. 6. And the icing on the cake is when I called there, their sales person put there financial person on speaker and I heard him say, " tell that word for female dog anything." More

Recent visit Brought my car for repairs. Loaner was not available and was dropped off by the shuttle service. Very nice and courteous driver. My service adviser Brought my car for repairs. Loaner was not available and was dropped off by the shuttle service. Very nice and courteous driver. My service adviser, Alon, was courteous. Tried to fix my problem of key not unlocking the vehicle, on the spot. After checking a few of the fuses - he had to keep the car overnight. Miraculously the car started to work on its own before the mechanic could get too involved. Sent a shuttle to pick me up and there was no charge.!! The car is working fine now. More

Poor Organization Waited forever for the finance department. Hours. Waiting. We're here to buy a car right? It started to feel like it was part of their slime ball way Waited forever for the finance department. Hours. Waiting. We're here to buy a car right? It started to feel like it was part of their slime ball way of selling cars -- to wear us down or something. Then the car we purchased had features that didn't work and had to spend time in the service department the following week. And Mercedes doesn't get back to you. They don't care about customers. We won't be back. More

My 2014 S-550 service Service manager, Wes Crown and his guys at Calabasas Mercedes were at top of their game, professional, helpful and courteous. My front right tire had Service manager, Wes Crown and his guys at Calabasas Mercedes were at top of their game, professional, helpful and courteous. My front right tire had a small sidewall bubble. It is caused by air leaking from the inside of the tire into the carcass or body of the tire. I asked if the tire can be repaired? The answer was No, unfortunately sidewall bubbles cannot be repaired. Because the area flexes while driving a patch will not stay in place. The bubble also indicates there is structural damage to the tire that cannot be repaired. A tire in this condition could fail without warning and should not be driven on. They recommended the spare tire be used until a replacement can be found. The tire must be replaced. They ordered my new tire and Saturday 9/26 will be installed. Again great service by Mr. Wes and his people. Thank you and keep up the good work. Very satisfied customer, Jack Tashdjian, CPA Jack Tashdjian More

Tired of trying to reach someone in the service department No one answers the phone in the service department. Left message several times, but no response. I am going somewhere else for service. Place sucks No one answers the phone in the service department. Left message several times, but no response. I am going somewhere else for service. Place sucks!! More

lied to when buying a used car for $60,000 was promised a spare key for a used car I purchased as part of the deal, two managers signed the papers. they told me to get it from an affiliated dea was promised a spare key for a used car I purchased as part of the deal, two managers signed the papers. they told me to get it from an affiliated dealer pay for it and they'll refund my money. Four months later, I'm still chasing the refund. As dishonest as many other used car dealers. More