Mercedes-Benz of Catonsville

Brought my car in for regular maintenance and asked them to look at my headlight that had a bulb go out & had MINOR condensation. I received the car back with a headlight full of water. I was told I have a to look at my headlight that had a bulb go out & had MINOR condensation. I received the car back with a headlight full of water. I was told I have a hairline crack in my headlight, but they put it through the car wash anyway. The rep that helped me, Jackie, was incredibly unprofessional from the start—even prior to issue arising. She was cursing throughout the interaction in a very casual way, saying things like “It’s Mercedes. That s**t’s expensive.” I don’t expect people to talk to me like a robot, but at the same time, it’s Mercedes. We’re not at the bar. They ended up giving me a loaner while the tried to resolve the issue. Jackie called me the following day and told me they blew out my light to get the water out and it was ready for pick up. The car was in the exact same spot and I was told by another representative that it hadn’t moved the whole day. Needless to say, nothing was done to get the water out and I wasted my time going there after work. So that night I ended up speaking with Abe who was very professional, understanding, and accommodating and told me to keep the loaner because the light still wasn’t addressed. The following day I got a call from Paula, the cashier, who said that she told me when I got the loaner, that I would have to bring it back right away if the issue was fixed. I told her it was still being worked on so she said she would check with the manager and he would call me back. Russel, the manager was very reasonable and professional. He tried to accommodate me, but ultimately the solution they were offering (replacing the headlight for $2,200) was not something I wanted to do. Fast forward to day five that my car is in the shop for this issue. I get a call from the shop manager and he tells me my key fob isn’t working and asks me if I’ve ever had issues with the key. I told him no. I used the key to get the car there and I was just in the car days earlier to grab something before I left after my second attempt to get the unfixed car. I asked him if the battery could have died. He opens the key fob up while I’m on the phone with him and the battery was in upside down. Obviously the battery wasn’t in upside down when I brought it in because I drove it there and they drove it several times in order to work on it. He said they must have replaced the battery and put it in the wrong way. This added to my distrust for the dealership because judging from my interactions up to this point, I don’t feel like they would randomly replace my battery for free particularly AFTER the car was worked on and just sat. On the sixth day of the car being at Mercedes, I went to pick the car up. Russel said the night before that they dried the light out and I could pick the car up. When I got there, it was better than it was when I came to get the car the first and second time, but not in the same condition it was when I brought the car in. The problem isn’t with Russel, however. He’s doing what he can with what he’s got. Overall the dealership was VERY on top of trying to get their loaner back, but not at all worried about fixing the issue with my car as evidence by the fact that the car sat for several days with nothing done and no communication from the shop. I got several calls about the loaner without any updates on my car. Communication is a massive issue there. But to top things off, the whole experience wouldn’t have been complete without $25 getting stolen from my center console! I honestly had to laugh and drive off because I couldn’t believe how terrible the whole transaction was. Quite the experience for Mercedes Benz. Russel and Abe, you two are fantastic and I really appreciate your attempts at helping. My interactions with everyone else were unacceptable and my car is worse for the wear having gone to the Catonsville location. Not only would I not recommend this locations, I will definitely tell people to avoid this location. If I can save one person from the headache I’ve gone through here, it will be worth sharing the experience. More

This is first time. maid an appointment week ago for securing muplar (exost pipe) drop off the Van this morning at 4 getting text I can't look at Van today can be ready on Monday. looks like there is no securing muplar (exost pipe) drop off the Van this morning at 4 getting text I can't look at Van today can be ready on Monday. looks like there is no commitment or mismanagement going on. More

Mercedes-Benz of Catonsville five star service. I’m always please 100%. Mercedes-Benz of Catonsville Maryland. I will always be a customer ! My recommendation for Mercedes Benz Service Catonsville always please 100%. Mercedes-Benz of Catonsville Maryland. I will always be a customer ! My recommendation for Mercedes Benz Service Catonsville More

Pleasent Surprise by just asking a Question.! Ever since purchasing my E350 Sedan I wanted the Coup version of an E Class. Something that experience from past was burning... My sedan was 2016 Ever since purchasing my E350 Sedan I wanted the Coup version of an E Class. Something that experience from past was burning... My sedan was 2016 white 4M sport in good shape with no real need of trading it, until my coup of my dreams appears on a search. Certified 2016 E550 Coup Sport White & Chocolate , like my sedan's make-up. But the car I wanted from the beginning. Throw a question and Kevin my Sales professional for life reached out - asked some questions and went to work. Two phone calls - three Txt messages and we were ready to rock and roll. Fair purchase with a little help from the Finance department , I had my survivor car of the past once again. My last Coup I sold after some battles with Cancer and did not drive it much.... Catonsville made it happen... Well worth my 3 hour drive.... Thanks Kevin - and team.... More

Customer Service - Never heard of it. I did not learn my lesson. I reviewed MB Catonsville before about replacing my Auxiliary Battery and taking 2.5 hours to do it. The only good thing I did not learn my lesson. I reviewed MB Catonsville before about replacing my Auxiliary Battery and taking 2.5 hours to do it. The only good thing was that the car was under warranty. I was not intending to go back, accept the battery stopped working and according to their warranty paperwork the battery is covered for 24 months - NOT. After waiting almost 2 hours again, the service adviser informed me they do not honor the warranty because I did not pay for the battery in the first place - it was a warranty replacement. You can read the warranty and tell me where it says that. JUNK More

Very Satisfied! I purchased a CPO SL400 from this dealership. My salesperson was Erik Hershan. He was a true professional in all aspects of the sale. He knew his p I purchased a CPO SL400 from this dealership. My salesperson was Erik Hershan. He was a true professional in all aspects of the sale. He knew his product and was able to put together a deal along with his sales manager, Destin. I was given a fair amount for my trade and the SL we purchased is a beautiful car. I highly recommend this dealer and would seek out Erik as a sales person. In a few years I will be ready to trade our other car and will return to Mercedes of Catonsville to shop for a replacement. My wife and I could not be happier with our Mercedes roadster. It is a dream car. More

Bad customer service Worst experience i ever had at a Mercedes Benz dealership. Agreed to meet with Ahmer Zaman ,a sales officer at the showroom a day prior to my arrival. Worst experience i ever had at a Mercedes Benz dealership. Agreed to meet with Ahmer Zaman ,a sales officer at the showroom a day prior to my arrival. Promised to test a drive a car and didn't deliver .Came in, made me wait for an hour , didn't show interest, spoke to me while standing up , while other customers had employees sitting with them and discussing offers. Made me feel like he dosent have time to actually sell me a car. Very disappointed and would not recommend to go there for anything. More

Love my Mercedes Alexis was very helpful and knowledgeable about Mercedes Benz and was fast about taking care of business help me and my sister buy a Mercedes Benz! Th Alexis was very helpful and knowledgeable about Mercedes Benz and was fast about taking care of business help me and my sister buy a Mercedes Benz! Thank you Alexis I love my 2019 Mercedes GLA 250. More

Alexis Webb helped me choose the perfect car!! Great service and Alexis Webb, was a great salesperson and helped me choose the perfect car (2019 CLS 4matic) to make the transition from a BMW to a M Great service and Alexis Webb, was a great salesperson and helped me choose the perfect car (2019 CLS 4matic) to make the transition from a BMW to a Mercedes. I intend on purchasing many more cars from Alexis Webb (the car plug) please ask for her when you go to the dealership!! More

DO NOT BUY FROM THEM! WORST EXPERIENCE WE HAVE EVER HAD DO NOT BUY from this dealership!!! If I could give them 0 stars, I would. Dealing with these people was the WORST experience I have ever had buying a DO NOT BUY from this dealership!!! If I could give them 0 stars, I would. Dealing with these people was the WORST experience I have ever had buying a car. My husband and I went to buy a car on a Saturday and tried to work with them to lower the price and they didn’t want to work with us. We walked away and not even 2 hours later I got a notification from CarGurus that they lowered the price of the car. On Tuesday, I reached out to them to let them know I was still interested in the car now that they lowered the price and we went ahead and submitted an application. Kenneth, the sales guy, texted us saying he talked to the general manager and they put the car on hold for us and we were in the process of getting a loan, they ran our credit and told us the rate and I told them we would go in to sign the contract that following Saturday to finalize the process. On Friday, the day before we were going to sign the papers, they SOLD the car to someone else!!! We tried calling them for hours, calling the dealership, calling the sales rep, and they kept us in the dark until that evening, we finally reach out the general manager, and he was so unprofessional, rude, and he told us he didn’t care about our situation and HE HUNG UP ON US!!!! What is that? Who does this? A child? How is this manager still working there??? Simply thee WORST experience! DO NOT WAIST YOUR TIME! They don’t care about you. They only care about selling cars and ruining your credit. More